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14 Service & Support

14 

Service & Support

The «Trouble-shooting» section gives you valuable tips on how to deal with minor
malfunctions yourself, saving you the time and trouble of calling out a service tech-
nician and any cost that goes along with it.

Information on the V-ZUG warranty can be found at 

www.vzug.com

 →Service

→Warranty information. Please read this information carefully.
Please register your V-ZUG appliance immediately:

online at 

www.vzug.com

 →Service →Online warranty registration or

using the enclosed registration card.

This will allow you to take advantage of the best possible support in the event of a fault
in the appliance during the guarantee period. You will require the serial number (FN) and
appliance designation to register your appliance. You will find them on the identification
plate of your appliance.
My appliance information:

FN:

 ___________________

Appliance

: _____________________

Please have this appliance information to hand when contacting V-ZUG. Thank you.

▸ Open the appliance door.

The identification plate is located at the top of the front panel.

Your repair order

Call the free service number 0800 850 850 to contact your nearest
V-ZUG service centre. You can arrange an on-site visit by us by phone if you wish.

General queries, accessories and service agreement

V-ZUG will be happy to help you with any general administrative or technical queries, to
accept your orders for accessories and spare parts and to inform you about our pro-
gressive service agreements. You can contact us by calling tel. +41 58 767 67 67 or by
going to our website at www.vzug.com.

39

Summary of Contents for Unimatic TL WP

Page 1: ...Operating instructions Unimatic TL WP Tumble dryer ...

Page 2: ...grams and data correspond to the technical standard of the appliance at the time these operating instructions went to press The right to make technical modifications for the purpose of the further development of the appliance is reserved Validity The product family model number corresponds to the first alphanumerics on the identi fication plate These operating instructions apply to Model Type Prod...

Page 3: ...actory settings 15 6 Drying 16 6 1 Preparing the appliance 16 6 2 Loading the appliance 16 6 3 Selecting a programme 16 6 4 Selecting a delayed start 18 6 5 Interrupting a programme 19 6 6 Aborting a programme before time 19 6 7 Programme selection with childproof lock activ ated 19 6 8 End of programme 20 7 Care and maintenance 21 7 1 Cleaning intervals 21 7 2 A9 error message 22 7 3 A11 error me...

Page 4: ...safe use of the appliance and have understood the haz ards involved Children shall not play with the appliance Cleaning and user mainten ance shall not be undertaken by children without supervi sion If an appliance is not equipped with a mains cable and a plug or other means for disconnecting from the mains with a contact opening on each pole complying with the conditions of overvoltage cat egory ...

Page 5: ...h water or allow the solvent to evaporate completely Items such as foam rubber latex foam shower caps waterproof textiles rubber backed articles and clothes or pillows fitted with foam rub ber pads should not be dried in the tumble dryer Fabric softeners or similar products should be used as specified by the fabric softener instructions Remove objects such as lighters and matches and the like Neve...

Page 6: ...y Before closing the appliance door and starting a programme ensure that there are no foreign objects or pets in the drum Note on use If the appliance is not operating prop erly disconnect it from the power sup ply immediately To protect your washing follow the fab ric care symbols and the hints and ad vice in the Drying tips section Do not operate the appliance without a door filter or with a dam...

Page 7: ...n the normal operating position for around 2 hours other wise the heat pump could become damaged The function test cannot be aborted by interrupting the power supply Once the function test has been run or aborted it can no longer be selected and the appliance enters the normal selection mode 2 3 Starting the function test Connect the appliance to the mains and wait for to appear in the display Use...

Page 8: ...es at lower temperatures All the programmes are therefore gentler on your laundry The condensate water collec ted is discharged through an outlet at the rear into the drainage system As a general rule rooms containing a heat pump dryer must be ventilated as these pro duce some humidity If the room is kept closed it should be aired occasionally either by opening the door to the room or a window bet...

Page 9: ...r to the right Our Customer Services can make the necessary adjustments to the appliance 1 Identification plate serial number FN 2 Operating and display elements 3 Door filter 4 Appliance door 5 Temperature sensor 6 Base filter 7 Additional filter mat 8 Heat pump mat 9 Cooler filter 9 2 4 3 6 7 8 1 5 9 ...

Page 10: ...ation Delayed start Programme duration remaining Hints and trouble shooting Level of dryness display Iron dry Normal dry Cooling down Airing Indicator lights The buttons for the automatic programmes the additional programmes and certain addi tional functions are equipped with an indicator light Indicator lights flash Programmes or functions can be selected Indicator lights are illuminated Programm...

Page 11: ...ng is moved at frequent intervals to prevent creasing If the additional Ultra care function has been selected Crease guard runs 90 minutes with all other programmes it runs 30 minutes Crease guard can be stopped at any time by opening the appliance door or by pressing the button 4 2 Automatic programmes To select the right programme follow the fabric care symbols on the labels of the wash items e ...

Page 12: ...r drying suitable sleeping bags and quilts and any individual items of washing Optimum wash load 1 7 kg 4 4 Additional functions Easy care Gentle drying for mixed fabrics e g shirts pullovers and T shirts The level of dryness is reduced Optimum wash load 1 2 5 kg Delayed start Take advantage of cheap rate electricity setting range of up to 24 hours During shut off periods determined by the local e...

Page 13: ...childproof lock ON The setting is taken over automatically and must not be confirmed 5 2 Exiting user settings Press the button repeatedly until the display goes out If no button is pressed within the next 15 seconds user settings is exited and the display goes out 5 3 Possible user settings The following diagram gives an overview of the possible user settings Restore No change Factory setting Fac...

Page 14: ...liance is designed to provide the most energy efficient drying The moisture sensor continually monitors the level of dryness of the washing If the washing is not be ing dried sufficiently or being overdried the level of dryness can be reset Changing the level of dryness alters the level of dryness setting of all the pro grammes Care should be taken when increasing the level of dryness as overdry i...

Page 15: ...r opener OFF Press the button appears in the digital display for automatic door opener ON The setting is taken over automatically and must not be confirmed Press the button repeatedly until the digital display goes out 5 7 Restoring factory settings The factory settings can be restored Hold the button pressed for 5 seconds appears in the digital display Press the button repeatedly until appears in...

Page 16: ...nce door pushing firmly to When closing the appliance door check that no items of washing are trapped If no programme selection is made within 15 seconds all the displays go out However it is still possible to make a programme selection 6 3 Selecting a programme General note on programme selection Use the Programme overview to determine which programme is the most suitable for your washing Selecti...

Page 17: ... shown especially towards the end of the programme can freeze for several minutes The letter h flashes and in the display appears e g The duration remaining is recalculated and shown Selecting an automatic programme Close the appliance door The indicator lights for the programme buttons and the additional programme flash Press the required programme button The indicator light for the programme sel...

Page 18: ...ashing 6 4 Selecting a delayed start Immediately after programme selection hold the button depressed or press re peatedly until the required delayed start duration max 24 hours appears in the dis play The display goes dark When the set duration is up the programme selected starts automatically Adding more washing to the load Items of washing may be added to the load at any time during the countdow...

Page 19: ...is aborted and all settings are cleared 6 7 Programme selection with childproof lock activated Close the appliance door appears in the display The indicator lights for the programme buttons flash Hold the desired programme button e g depressed and at the same time press the button The indicator lights for the additional functions flash After pressing the programme button several times the error me...

Page 20: ... In the display appears The indicator light for the programme that has finished illuminates Crease guard starts if the appliance is not unloaded straightaway When it has fin ished all displays go out Unloading the washing Open the appliance door or press the but ton All displays go out Unload the washing Clean the door filter Close the appliance door At the end of the wash day Clean the door filte...

Page 21: ...wash programme for cleaning stub born soiling 3 Base filter As required Remove any fluff Whenever there is a heavier build up of deposits Use an abrasive liquid cleaning agent and a sponge rinse with water and allow to drip dry in the case of hard water clean with cleaning vinegar 4 Additional filter mat As required Remove any build up of fluff while dry then rinse under running water and wring ou...

Page 22: ...s in the display again the parts in the appliance that can trigger an A9 error message must also be checked again 7 4 Build up of fluff Fluff is made up of fine textile fibres that largely come from the manufacturing process from wear and tear during use and from items being washed Fluff is not caused by ex cessive strain on the washing in the appliance Even when washing is hung out to dry on a wa...

Page 23: ...or A9 Removing the filter mat Do not operate the appliance without the filter mat Cleaning the door filter Hold the filter up to the light to detect de posits Wash the filter to clean off heavy deposits Clean with an abrasive liquid cleaning agent immerse if necessary and a sponge use cleaning vinegar with hard water Rinse off under running water and allow to drip dry 23 ...

Page 24: ...filter filter mat Do not operate the appliance without the filter mat Insert the filter mat in the door filter En sure the lug is positioned correctly The filter mat does not have to be dry before being inserted in the door filter Insert the door filter and engage in posi tion Close the filter cover 7 7 Cleaning the base filter As required or with A9 The appliance will not start without the base f...

Page 25: ...ance will not start without the base filter 1 in place Remove the base filter 1 Clean the temperature sensor 2 with a damp cloth Insert the base filter 1 2 1 7 9 Cleaning the additional filter mat and heat pump mat As required or with A11 The appliance will not start without the base filter 1 in place Remove the base filter 1 Take out the additional filter mat 2 Remove the fluff while dry from the...

Page 26: ...d remove the cooler filter Remove the fluff while dry next rinse un der running water and then wring out Wash on a 40 C wash programme to clean off heavier deposits Insert the cooler filter Ensure the cooler filter is positioned correctly cut out see diagram The cooler filter does not have to be dry before being inserted in the filter case Insert the filter case The filter case can only be pushed ...

Page 27: ... message in full and the serial number FN and then turn off the power supply Call Customer Services A3 flashes in the display Possible cause Solution The vanes in the washing drum are dirty or wet Check and clean the drum vanes A cleaning stone is particularly suitable for this A9 flashes in the display Possible cause Solution The following parts in the ap pliance could be blocked Door filter Filt...

Page 28: ... the display appears Possible cause Solution Door filter is missing The appliance door is open Insert the door filter and ensure it is positioned cor rectly or close the appliance door Cancel the error message by pressing the but ton Start the programme If the error appears again note down the error message in full and the serial number FN and then turn off the power supply Call Customer Services ...

Page 29: ...again and select a programme If the error appears again note down the error message in full and the serial number FN and then turn off the power supply Call Customer Services Inform the caretaker the owner of the appliance or the property management company in the display and flash alternately Possible cause Solution Overvoltage Cancel the error message by pressing the but ton Switch the power sup...

Page 30: ...mme Select the programme Change the level of dryness Interruption in power supply Insert the plug into the mains socket Turn the wall switch on Check the fuse or circuit breaker The demo dEno mode is turned on Unplug at the mains and then plug back in again If appears clear the demo mode by open ing the appliance door and pressing the and combination of buttons the programme duration remains froze...

Page 31: ...ymbols on garment labels Tumble dry medium heat Tumble dry low heat Do not tumble dry 9 2 General tips Use tumble dryer sheets sparingly Protect items of washing from getting damaged Fasten duvet and pillow cases hook and eye fasteners and zips Fasten cloth belts and apron ties Put only a few items of washing in the drum when drying fabrics that crease easily For bulky items e g sleeping bags duve...

Page 32: ... filter mats reduce the air flow rate when drying and result in longer drying times and higher energy consumption Fluff filters and filter mats must be cleaned regularly in accordance with the operat ing instructions Always fill the drum to the maximum load capacity of the relevant programme Small light items of washing dry faster different materials can have different drying durations Sort items ...

Page 33: ...ions Height 90 cm Width 66 cm Depth 81 cm Weight 94 kg Pumping height of pump 1 2 m Dry load capacity 7 kg Ambient conditions Permissible room temperature when appliance in operation 5 C to 35 C Electrical connection See identification plate 33 ...

Page 34: ...dard cotton pro gramme at partial load Mins 60 Condensation efficiency class 4 A Condensation efficiency of the standard cotton pro gramme at full load 92 Condensation efficiency of the standard cotton pro gramme at partial load 92 Weighted condensation efficiency 5 92 Sound power level dB 66 1 Energy consumption x kWh per year based on 160 drying cycles of the standard cotton programme at full an...

Page 35: ...drying programmes with washing automatic programme normal dry Wash the door filter each time after completing a drying programme The moisture sensor of the appliance is calibrated based on average water hardness levels To adjust the water conductivity value of the appliance according to the norm 75 mS cm the level of dryness must be set to 1 in the user settings Set to the standard programme accor...

Page 36: ... Disposal The crossed out wheeled bin symbol requires the separate collection of waste electrical and electronic equipment WEEE Such equipment can contain hazardous environmentally harmful materials These appliances are to be handed over to a designated collection point for the recyc ling of electrical and electronic equipment and must not be disposed of with unsorted household waste And in this w...

Page 37: ...ectrical connection 33 End of the wash day 20 Energy saving tips 32 Error messages 27 F F Call Customer Services 29 Fabric care symbols 31 Fabric types Crease guard 12 Factory settings 15 Final Airing 11 Fluff 22 Function test 7 Start 7 H Heat pump mat Cleaning 25 I Instructions for use 6 L Level of dryness 14 Level of dryness changing 14 M Maintenance 21 Model number 2 N Note for testing institut...

Page 38: ...ding 20 What to do if A0 Check outlet appears in the display 27 H1 appears in the display 28 H2 appears in the display 28 H4 appears in the display 29 it is not possible to select a new pro gramme after closing the appliance door 30 programme takes significantly longer than indicated 31 the washing is charged with static electri city 31 the washing is not dry enough 30 U1 and E42 flash alternately...

Page 39: ...l number FN and appliance designation to register your appliance You will find them on the identification plate of your appliance My appliance information FN ___________________ Appliance _____________________ Please have this appliance information to hand when contacting V ZUG Thank you Open the appliance door The identification plate is located at the top of the front panel Your repair order Cal...

Page 40: ...unction if required The appliance starts automatically after 15 seconds When the programme has finished When appears in the display unload the dry washing Clean the door filter Close the appliance door At the end of the wash day Clean the door filter Close the appliance door V ZUG Ltd Industriestrasse 66 CH 6302 Zug Tel 41 58 767 67 67 Fax 41 58 767 61 61 info vzug com www vzug com Service Centre ...

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