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6 Trouble-shooting
▪
If dirty, clean the surface of each individual part of the burner when cold with a
sponge, water and mild cleaning agent and rinse off thoroughly with water. Residue
(food that has boiled over, fat splashes, etc.) can eat into the surface and be very diffi-
cult to remove later. For a uniform flame, the holes and grooves in the burner must al-
ways be kept clean.
▪
Pan supports can be cleaned in a dishwasher or by hand. Ensure that the silicone feet
do not come off the pan supports.
▪
Always dry the burners and the pan supports after cleaning them. Water droplets or
damp patches on the hob at the start of cooking may damage the enamel. After
cleaning and drying the flame spreaders and caps, position them centrally on the cor-
responding burners. For an overview of burner parts, see the Gas burner (see page
10) section.
6
Trouble-shooting
What to do if …
… the ignition is not working?
Possible cause
Solution
▪
Food or cleaning product
residue stuck between the
ignition sparkers and the
burners.
▸ Clean the area between the ignition sparker and
the burner.
▪
The burners are wet.
▸ Dry the burner caps carefully.
▪
The burner caps are not po-
sitioned correctly.
▸ Check that the caps are positioned correctly.
▪
The appliance is not
earthed, is not earthed cor-
rectly or the earthing is dam-
aged.
▸ Notify our Customer Services.
▪
The thermocouple is dirty.
▸ Clean the area between the thermocouple and
the burner.
Notify Customer Services if the thermocouple is
not working properly.
… the flame is not uniform?
Possible cause
Solution
▪
The parts of the burners are
not positioned correctly.
▸ Position the burner parts correctly once they
have cooled down.
▪
The grooves on the flame
spreader are dirty.
▸ Clean the grooves on the flame spreader.
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