BioDoc-It and VisiDoc-It Imaging Systems
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Transilluminator Will Not Turn On
Be sure the darkroom cabinet’s door is completely closed. There is a UV exposure safety cut-off switch
that turns the transilluminator off when the darkroom cabinet’s door is opened.
Be sure the darkroom cabinet’s main power switch is lit. If not, refer to “No power to darkroom cabinet.”
The transilluminator itself has a power switch; make sure that the transilluminator switch is in the On
position.
Be sure the transilluminator’s power jumper cord is securely connected at both the ends of the cable
There is a 10-minute timer that turns off the transilluminator automatically after 10-minutes of use. The timer
switch located at the front of the darkroom can be reset (which restarts the 10-minute count).
Error Messages Pop Up on the Screen
Messages appear on the screen that might be related to the TS software interface, or Microsoft Windows. If
the message is related to Microsoft Windows, such as a reminder to activate or update your copy of
Windows, please contact your system administrator for assistance.
If an error message appears repetitively, and your system administrator does not recognize it as a Microsoft
Windows error, contact UVP Technical Support for further assistance.
Technical Support
UVP offers technical support on all of its products. If you have any questions about the product’s use,
operation or repair, please contact our offices at the locations below. Or go to UVP’s web site and click the
Tech Support > BioImaging Systems.
If you are in North America, South
America, East Asia or Australia:
If you are in Europe, Africa, the
Middle East of Western Asia:
Call (800) 452-6788 or (909) 946-
3197
, and ask for
Customer Service
during regular business days, between
7:00 am and 5:00 pm, PST.
Call +44(0) 1223-42002
, and ask for
Customer Service
during regular
business days between 9:00 am and
5:30 pm.
your message to:
your message to: [email protected]
Fax
Customer Service, and send it to
(909) 946-3597
Fax
Customer Service, and send it to:
+44(0) 1223-420561
Write to:
UVP, LLC
2066 W. 11
th
Street, Upland, CA 91786 USA
Write to
:
Ultra-Violet Products Ltd
Unit 1, Trinity Hall Farm Estate, Nuffield
Road, Cambridge CB4 1TG UK
