Troubleshooting
How do I know when my account has been activated?
Once your account has been activated by T-Mobile, you will see a “Welcome”
message on your screen. If the Welcome message doesn’t appear on your device
within 48 hours after registering, contact T-Mobile’s Customer Care department.
In order to comply with airline regulations, how can I temporarily disable
wireless connectivity when traveling?
Remember to power off your device during aircraft takeoffs and landings. To turn
off wireless connectivity (to comply with FAA regulations) follow these instructions:
1
From the Jump screen, press
MENU
, and select
Airplane Mode > Turn
Wireless Off
.
2
Your device is now offline. You should confirm offline status by looking next to
the radio tower icon in the title bar; it should read OFF.
Even without wireless connectivity, you can still access the device applications and
read email messages that have been downloaded already. However, you will not be
able to send or receive messages until you enable wireless connectivity again.
How can I protect my device from damage?
The best way to protect your device is to carry it with the display closed, in the
carrying case supplied in the box. You risk damaging your device if you do not
protect the display. Also, water, even in small amounts or in the form of steam, can
seriously damage your device and charger, so keep your device dry and away from
potential water sources.
64 Troubleshooting
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