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2.3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper
installation, configuration, operation and compatibility with the operating environment in which this product is
to function.
2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from
U.S. ROBOTICS or its authorised reseller) for any warranty claims to be authorised.
3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre
within the applicable warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy
of original purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisa-
tion.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Serv-
ice Centre, please see the U.S. ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS
Technical Support:
•
Product Model Number
•
Product Serial Number
•
Dated Proof of Purchase
•
CUSTOMER contact name & telephone number
•
CUSTOMER Computer Operating System version
•
U.S. ROBOTICS Installation CD-ROM
•
U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre determines
the product or part has a malfunction or failure attributable directly to faulty workmanship and/or materials;
and the product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of the dated
Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with the product or
part with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return Material Authorisa-
tion (RMA) and instructions for the return of the product to the authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised
U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS
Return Centre; to insure the product or assume the risk of loss or damage which may occur in transit; and to use
a shipping container equivalent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is
received as an authorised return at an authorised U.S. ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model
Number and Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will be
inspected for date of purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual
inspection of the returned product or part does not match the CUSTOMER supplied information for which the
RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its sole
discretion, repair or replace, using new or reconditioned product or parts, to whatever extent it deems neces-
sary to restore the product or part to operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to CUSTOMER, at
U.S. ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS receives the authorised
CUSTOMER return at an authorised U.S. ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or
replaced product or part.
5.0 LIMITATIONS:
5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with third-party software,
the use of which is governed by separate end-user license agreements provided by third-party software ven-
dors. This U.S. ROBOTICS Limited Warranty does not apply to such third-party software. For the applicable war-
ranty refer to the end-user license agreement governing the use of such software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMEN-
TAL FACTORS: To the extent permitted by applicable law, this U.S. ROBOTICS Limited Warranty does not apply
to normal wear and tear; damage or loss of data due to interoperability with current and/or future versions of
operating system or other current and/or future software and hardware; alterations (by persons other than U.S.
