11.
Support Resources
If you have not fixed your problem after trying the
suggestions in the “Troubleshooting” section, you can
receive additional help via one of these
convenient resources:
World Wide Web
Contains useful product information, documents, and
manuals. Log on to:
http://www.usr.com/support
Internet FTP
ftp://ftp.usr.com
Are you still having problems?
1) Call the dealer who sold you the modem
The dealer may be able to troubleshoot the problem over the
phone or may request that you bring the modem back to the
store for service.
2) Call the U.S. Robotics Technical Support
Department
Technical questions about U.S. Robotics modems can also be
answered by technical support specialists.
In the United States and Canada
(801) 401-1141
9:00 A.M. - 5:00 P.M. CST Monday - Friday
Automated service is available 24 hours a day, 7 days a
week. Be sure to have your serial number and your model
number readily available. Your model number is 5610.
U.S. Robotics also staffs its own fee-based 900 number for
immediate assistance. These lines are staffed from:
9:00 A.M. - 5:00 P.M. CST Monday - Friday
No-Hold line: (900) 555-USR1
For a no-hold call, a $2.50 per minute (price subject to change
without notice) will appear on your local phone bill. You must
be 18 or older or have parental permission. (Service available
in the U.S. only)
Manufacturer’s Declaration of Conformity
for any person to use a computer or other electronic device,
Summary of Contents for USR5610B
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