B-2
Courier V.Everything Internal Modem: Getting Started
Should you encounter problems in operating this device, first
follow the instructions in Chapter 16, Troubleshooting, of the
Courier Modems Command Reference manual. The chapter
contains solutions to operating problems as well as procedures
to follow if there is an apparent Courier malfunction.
Service/Support
To obtain service under this warranty, contact U.S. Robotics
Corporate/Systems Support as described below. Be sure to have
the product’s serial number handy if you call, or send copies if
you are contacting us by mail.
Contacting U.S. Robotics
Check the Corporate/Systems Customer Support card that came
with your Courier for information about how to contact us.
If the support representative determines that you should send
your equipment to USR for service, you will be given a Service
Repair Order (SRO) number to help us keep track of your
warranty request. Once you have received your SRO number,
take or mail the product, postage prepaid, to U.S. Robotics at the
address on page 16-8 in the Courier Modems Command Reference.
Include proof of the date of purchase.
IMPORTANT:
If you ship your unit, pack it securely, be sure
your SRO number is visible on the outside of the package, and
ship it charges prepaid and insured.
