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Part 3: ‘We reserve the right to’
Our job is to keep the service running as smoothly as possible, to protect our users, and just
occasionally to protect others
from
our users. To enable us to do this, we reserve the right to do the
following:
Suspend individual users’ ResNet service (without prior warning)
If we find a problem with a user or their equipment, that looks like it’s
affecting the
network
, the
service for other users
,
causing external complaints
(
or
the user is breaking
the other rules here) then our priority is to protect the service and our users.
This means
that we will suspend ResNet access for these users while we work on the problem.
Though we usually can’t give prior notice when this happens, we
will
email you on your
university email account to explain what is happening. ResNet access suspensions do not
block your campus IT access.
In rare occasions
, disciplinary procedures or repeated breaking of the rules will cause a
longer-term or permanent withdrawal of the ResNet service. Your course tutor will be
notified if this occurs.
Monitor network traffic – and dynamically filter, ‘shape’ or block traffic
We want to keep our network running smoothly, and protect our users and our service. This
means that we will actively manage the different kinds of traffic passing through our
network to provide the best experience possible for the majority of our users, especially if
the network is under heavy load.
We will also block or filter traffic that is in breach of English law and UK legislation,
University and University IT rules, appears to be malware or abuse, or which causes
reasonable external complaints.
Forbid use of certain software, or require the use of alternatives
If we
have trouble with particular software on ResNet, we may need to require that you
remove the software.
We can usually recommend alternatives when this happens
. Our recommended
replacements are all free-of-charge and will usually be at least as good as paid-for
equivalents (and often better!). In the case of computer security problems, we may need to
require you to use certain products.
Maintain and upgrade the service, even where downtime may result
To keep the service running smoothly and upgrade our service, we may need to replace,
upgrade or repair parts of the network. This may result in temporary loss of service.
Where the work is
scheduled in advance
, you will be notified via the email address you gave
the Accommodation Service when you moved-in.
If
unscheduled work
becomes necessary, advanced notice may not be possible but we will
do our best to notify you and keep you informed via email, the ResNet website and social
media.
We
always
work to minimise the impact of our repair and upgrade work, and keep
service outages as short as possible.
