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Part 4: Refunds, Replacements and
Repairs
Your ResNet Wi-Fi Kit is covered by a 1 year warranty on campus from the date of purchase. This
means if something goes wrong with your device within this time we will repair or replace it for free.
The
ResNet Refunds, Replacement and Repairs Policy
below outlines what is covered by your
warranty and what you need to do if you require a refund or your device is lost, stolen, damaged or
faulty.
1. What if I change my mind and wish to cancel my order?
If you decide you no longer want your ResNet Wi-Fi Kit within 7 days of receiving it, you can request
a full refund, which will be made via the online store. You will need to email
who will advise you of the next steps.
2. What if my ResNet Wi-Fi Kit is faulty?
If your ResNet Wi-Fi Kit develops a fault, or is accidentally damaged, within 12 months of purchase,
we will replace if for free with a new or refurbished device. If a fault is reported within 7 days of
receipt of the kit, we will replace it for free with a new device. The original device must be presented
and will be retained on your receipt of the replacement.
To report a faulty or damaged device email
or call
9898
.
The University reserves the right to limit consecutive replacements due to accidental damage.
3. What if I lose my ResNet Wi-Fi Kit?
If your ResNet Wi-Fi Kit is lost or stolen please email
to have it disabled
for use with ResNet. Should you wish to continue to use ResNet wirelessly in your room, this will also
enable you to procure a new Wi-Fi Kit from the online store.
