25
TROUBLESHOOTING
Condition/Problem
Things to Check
Solution
No display/partial display/
unit will not turn on
If bike has AC adapter,
check electrical (wall) outlet
Make sure unit is plugged into a functioning wall outlet.
If bike has AC adapter,
check connection at unit
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
If bike has batteries, check
Battery Indicator on console
or check batteries.
Replace the batteries. It may be necessary to replace the
batteries although the Battery Indicator is not on.
Check data cable integrity
All wires in cable should be intact. If any are visibly
crimped or cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented
properly. Small latch on connector should line up and
snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or
otherwise damaged. Replace Console if damaged.
Console Display
If Console only has partial display and all connections
are fine, replace the Console.
If the above steps do not resolve the problem, contact
Customer Care for further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console.
Sensor grip
Be sure hands are centered on HR sensors. Hands must
be kept still with relatively equal pressure applied to each
side.
Dry or calloused hands
Sensors may have difficulty with dried out or calloused
hands. A conductive electrode cream (heart rate cream)
can help make better conduct. This is available on the
web or at medical or some larger fitness stores.
Handlebars
If tests reveal no other issues, Handlebars should be
replaced.
Console displays “E2” er-
ror code
Check data cable integrity
All wires in cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented
properly. Small latch on connector should line up and
snap into place.
Console electronics
If tests reveal no other issues, Console should be
replaced.
No speed/RPM reading,
Console displays “E3” er-
ror code
Check data cable integrity
All wires in cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented prop-
erly. Small latch on connector should line up and snap
into place.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check RPM Sensor
(requires shroud removal)
RPM sensor should be aligned with magnet and
connected to data cable. Realign sensor if necessary.
Replace if there is any damage to the sensor or the
connecting wire.
