EX-MANUAL-032321
30
RMA NOTICE RETURN MERCHANDISE AUTHORIZ ATION
Please read the following UFM policy information carefully. By following the guidelines outlined below you will assist in
providing a timely evaluation and response regarding the status of your flow meter. UFM evaluates all AUTHORIZED
RETURNED MATERIALS in a timely manner and will promptly provide notification regarding the status of the related
materials and/or a written quotation indicating the total charges and description of the necessary repairs.
1
All returns must have a RMA form completed by the customer.
2
Any meter returned that was previously in service must have the OSHA requirements completed and a MSDS
included where applicable.
3
An RMA number will only be issued when UFM has received a copy of the completed RMA form and any
applicable MSDS.
4
A "Return Goods" shipping label (located in the back of the Instruction Manual) must be used for returning
materials to UFM.
5
Returned goods must be shipped prepaid or they will be rejected.
REPAIRABLE MATERIAL
Written or verbal authorization to proceed with the repair under an assigned Purchase Order, must be received
within 30 days of repair quotation. If the unit(s) are repaired, the $90.00 evaluation charge will be applied to the
quoted repair costs. If no repairs are authorized within this 30 day period, the customer will be billed $90.00 plus
shipping charges and the materials will be returned to the customer.
NON-REPAIRABLE MATERIAL
If materials are found not repairable, a written notice that the material is not repairable will be provided to the
customer by UFM. If no disposition to scrap or return the material is received from the customer within 30 days,
un-repairable material will be scrapped and the customer will be billed the $90.00 evaluation charge. If a UFM
replacement unit is purchased within 30 days of non-repairable condition notice, the $90.00 evaluation fee will be
waived. The return of non-repairable materials may be ordered by customer Purchase Order providing for
shipping and handling charges.
RETURN FOR RESTOCK - All goods returned for restock adjustment must be:
A. New and unused.
B. Returned to the factory within ONE YEAR of date of original shipment.
C. Returned through the distributor where the goods were originally purchased. This material will also be subject
to an evaluation charge of $90.00.
The customer will be advised of the restocking adjustment for all restockable goods. Upon acceptance of the
restocking adjustment, by the customer, the $90.00 evaluation fee will be waived and a credit issued by UFM.
The customer will be advised of any non-restockable goods and will be charged the $90.00 evaluation fee plus
any shipping charges if returned to the customer.
If no disposition is received by UFM within 30 days, the goods will be scrapped and the $90.00 evaluation fee will
be billed.
