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the same as the 
previous box? 
 

19.  

I

’m an existing 

user with the 
previous version 
of unifi Plus Box. 
Can I request to 
change to the 
New unifi Plus 
Box? 

 

You have an option to add-on the new  box  for RM20 for 24 
months or you can upgrade your unifi Home plan subscription. 

 

Google Account 

 

20.  

 

Can I skip the 
configuration of 
the Google 
account during 
the setup of my 
unifi Plus Box? 
 

 

You can skip the configuration of the Google account during 
the setup of your unifi Plus Box. However, it is recommended 
for you to create/register your Google account to get the most 
out of your unifi Plus Box features such as enjoying the latest 
apps from Google Play Store. 

 

 

Go  to 

https://unifi.com.my/tv/devices/unifi-plus-box

 for  step-

by-step installation and setup guide. 

 
 
 

21.  

How do I 
configure my 
Google account 
on the unifi Plus 
Box? 

 

Press the Home  button and go to ‘Settings’. Scroll down  to 

‘Accounts &  Sign In’,  then select ‘Add Account’ and choose 
account type ‘Google’.  
 

 

Follow the instruction guide on your TV screen to setup your 
Google  account  and  continue  to  fill  up  your  email  and 
password accordingly. 

 

22.  

Are there any 
other apps that 
we can access 
via unifi Plus 
Box? 
 

 

Yes,  you  may  download  your  preferred applications  from 
Google Playstore into the unifi Plus Box. 

 
 
 

23.  

Will it consume 
my broadband 
bandwidth if I 
use the apps in 
the unifi Plus 
Box? 

 

Yes, you will  need Internet connection to run the apps in the 
unifi Plus Box. 

 

 

To  ensure  better user  experience,  we  recommend  you  to 
subscribe to  unifi 300Mbps plan. To subscribe to  the plan, 
please visi

https://unifi.com.my

 

 
 

24.  

How do I use the 
Google Assistant 
on the remote 
control? 

 

Press the Google Assistant button on the remote control and 
speak close to the remote control to use the feature.  

 

 

Currently, the  Google  Assistant  only  works  in  the  Google 
world.  To  use  it,  you  will  need  to  configure your  Google 
account on the unifi Plus Box. 

 

Summary of Contents for PLUS BOX

Page 1: ...l Cast Content from your smart devices to your unifi Plus Box 2 What is the technical specs of the unifi Plus Box The technical specs of the unifi Plus Box are as below Processor Quad core GPU OpenGL...

Page 2: ...if you are already subscribing to any of the unifi TV Pack you have an option to add on unifi Plus Box Details are as per belowtable Add On Description Price Contract i Ultimate packwith unifi Plus B...

Page 3: ...y the unifi Plus Box 10 Is there a warranty for the unifi Plus Box Yes the unifi Plus Box comes with a warranty for a period of 12 months from the date of installation Please visit https unifi com my...

Page 4: ...New unifi Plus Box to TV Step 2 Paring remote with New unifi Plus Box Step 3 Connect Internet via WiFi Step 4 Connect VLAN600 via Ethernet cable Step 5 Setup Google Account accept Google s terms and c...

Page 5: ...tween your router Port 4 and your New unifi Plus Box 3 Click on the unifi TV logo on the standard launcher to reopen the apps refresh session via WiFi connection 4 If the authentication process is suc...

Page 6: ...tton and go to Settings Scroll down to Accounts Sign In then select Add Account and choose account type Google Follow the instruction guide on your TV screen to setup your Google account and continue...

Page 7: ...4 months 26 I m using 30Mbps VDSL but having trouble watching unifi TV via unifi Plus Box What should I do We would like to inform that the unifi Plus Box is running as OTT over the top box To enjoy t...

Page 8: ...uccessful order Note More info on unifi Plus Box Add on delivery via courier at section below unifi Plus Box Features Function 29 Is there any difference in the streaming quality between the current u...

Page 9: ...owever there are three 3 essential requirements that must be fulfilled before you can enjoy the best of 4K quality i e a compatible 4K UHD TV 4K Android box and 4K UHD content At this moment unifi TV...

Page 10: ...l 2 Press Down to select Lock Channel 3 Enter the Parental PIN 6 digits and press the Confirm button 38 Can I remove turn off the Parental Lock feature Yes you can To turn off the Parental Lock featur...

Page 11: ...weareunifi Twitter helpmeunifi Email to help tm com my 41 My remote control is not responding intermittently responding What should I do First please make sure that you have paired your remote with t...

Page 12: ...Preference About System update Existing unifi TV Customer 45 How do I sign in at unifi TV app in unifi Plus Box Launch unifi TV app and login using your existing unifi PlayTV ID and password 46 How do...

Page 13: ...unifi Plus Box at the nearest SKYNET collection hub Check here for the list of SKYNET collection hub https www skynet com my branch However if you don t collect the box after 14 days for West Malaysia...

Page 14: ...t should I do The unifi PlayTV ID will be sent to you via SMS upon successful order within 7 working days You can reset your password through your unifi PlayTV app from your mobile device by following...

Page 15: ...xremote control and keypad from their TV screen 62 How does the QR scanner work Just download the latest unifi PlayTV app on your device mobile tablet or iPad downloadable from AppStore on iOS Google...

Page 16: ...gin ID How do I enjoy the QR scanner function To enjoy the QR scanner function for unifi TV customer you need to subscribe or upgrade your unifi Home with unifi TV subscription OTHER MATTERS 67 Who do...

Page 17: ......

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