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Existing unifi Home customers 

 

25.  

I am an existing 
unifi Home 
customer, how 
do I get the unifi 
Plus Box? 
 

 

Existing  unifi  Home  subscribers can  upgrade their plan  to 
enjoy  unifi  Plus  Box.  For  the  latest  offerings,  kindly  visit 

www.unifi.com.my

 

 

 

Customers who are subscribing to bundle plans without unifi 
TV Pack can add on: 

i) RM60/month for Ultimate Pack with unifi Plus Box.   

 

 

 

However, if you already subscribed to any of unifi TV pack, 
you have an option for additional unifi Plus Box as add-on. 

 

 

Details as per below table: 

 

 

Add On 

Description 

Price 

Contract 

 

Ultimate  pack 
with unifi Plus 
Box 
 
 

Enjoy all  
channels via 
unifi Plus Box 
 
 

RM60 

monthly 

 
 
 

24 months 

 
 
 
 

unifi Plus Box  Multi 

room 

entertainment 
with 
additional 
unifi Plus Box 

RM20 for 24 

months  

24 months 

 

 

26.  

I’m using 
30M bps VDSL 
but having 
trouble watching 
unifi TV via unifi 
Plus Box. What 
should I do? 

  We would like to inform that the unifi Plus Box  is running as 

OTT (over-the-top) box. 

 

To enjoy  the best streaming quality for 30Mbps  VDSL,  we 
recommend you to connect your unifi Plus Box with  a wired 
LAN  connection (port 1, 2 or 3). Kindly note that this wired 
connection is  still  running on  shared bandwidth  with  your 
internet browsing. 
 

 

It is also advisable to keep the number of connected devices 
to the minimum  to ensure you have sufficient bandwidth for 
unifi TV streaming via unifi Plus Box. 

 

 

If unifi fibre service is already available at your area, we highly 
recommend  you  to  upgrade  to  the  plan  that  suits  your 
broadband needs. 

 

 

However,  if  you  are using  the  New  unifi  Plus  Box,  simply 
connect via IPTV using Ethernet Cable to Port 4-TM Router (if 
applicable) to enjoy uninterrupted unifi TV (Live TV and On 
Demand) viewing experience.  

 

Summary of Contents for PLUS BOX

Page 1: ...l Cast Content from your smart devices to your unifi Plus Box 2 What is the technical specs of the unifi Plus Box The technical specs of the unifi Plus Box are as below Processor Quad core GPU OpenGL...

Page 2: ...if you are already subscribing to any of the unifi TV Pack you have an option to add on unifi Plus Box Details are as per belowtable Add On Description Price Contract i Ultimate packwith unifi Plus B...

Page 3: ...y the unifi Plus Box 10 Is there a warranty for the unifi Plus Box Yes the unifi Plus Box comes with a warranty for a period of 12 months from the date of installation Please visit https unifi com my...

Page 4: ...New unifi Plus Box to TV Step 2 Paring remote with New unifi Plus Box Step 3 Connect Internet via WiFi Step 4 Connect VLAN600 via Ethernet cable Step 5 Setup Google Account accept Google s terms and c...

Page 5: ...tween your router Port 4 and your New unifi Plus Box 3 Click on the unifi TV logo on the standard launcher to reopen the apps refresh session via WiFi connection 4 If the authentication process is suc...

Page 6: ...tton and go to Settings Scroll down to Accounts Sign In then select Add Account and choose account type Google Follow the instruction guide on your TV screen to setup your Google account and continue...

Page 7: ...4 months 26 I m using 30Mbps VDSL but having trouble watching unifi TV via unifi Plus Box What should I do We would like to inform that the unifi Plus Box is running as OTT over the top box To enjoy t...

Page 8: ...uccessful order Note More info on unifi Plus Box Add on delivery via courier at section below unifi Plus Box Features Function 29 Is there any difference in the streaming quality between the current u...

Page 9: ...owever there are three 3 essential requirements that must be fulfilled before you can enjoy the best of 4K quality i e a compatible 4K UHD TV 4K Android box and 4K UHD content At this moment unifi TV...

Page 10: ...l 2 Press Down to select Lock Channel 3 Enter the Parental PIN 6 digits and press the Confirm button 38 Can I remove turn off the Parental Lock feature Yes you can To turn off the Parental Lock featur...

Page 11: ...weareunifi Twitter helpmeunifi Email to help tm com my 41 My remote control is not responding intermittently responding What should I do First please make sure that you have paired your remote with t...

Page 12: ...Preference About System update Existing unifi TV Customer 45 How do I sign in at unifi TV app in unifi Plus Box Launch unifi TV app and login using your existing unifi PlayTV ID and password 46 How do...

Page 13: ...unifi Plus Box at the nearest SKYNET collection hub Check here for the list of SKYNET collection hub https www skynet com my branch However if you don t collect the box after 14 days for West Malaysia...

Page 14: ...t should I do The unifi PlayTV ID will be sent to you via SMS upon successful order within 7 working days You can reset your password through your unifi PlayTV app from your mobile device by following...

Page 15: ...xremote control and keypad from their TV screen 62 How does the QR scanner work Just download the latest unifi PlayTV app on your device mobile tablet or iPad downloadable from AppStore on iOS Google...

Page 16: ...gin ID How do I enjoy the QR scanner function To enjoy the QR scanner function for unifi TV customer you need to subscribe or upgrade your unifi Home with unifi TV subscription OTHER MATTERS 67 Who do...

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