UniFi PLUS BOX, Faq

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27. I would like to
cancel the unifi
plan with unifi
Plus Box within
the contract
period, is there
any penalty
charge?

Yes. The penalty charge is the remaining months of the
monthly subscription fee (price before discount) of the
subscribed package and unifi TV pack.
28. How are you
going to deliver
the unifi Plus
Box to me?

For New Installation, there will be a unifi installer to help you
set up the unifi Plus Box (together with other TM’s CPE) at
your premise.

For change plan/upgrade plan or Add-On subscription, unifi
Plus Box will be deliver via courier within 7 working days
(upon successful order)
Note : More info on unifi Plus Box (Add-on) delivery via courier at
section below.
unifi Plus Box Features & Function
29. Is there any
difference in the
streaming quality
between the
current unifi Plus
Box and the new
unifi Plus Box?

We would like to inform that the unifi Plus Box is running on
WiFi connectivity.

However for the New unifi Plus Box, it supports both WiFi
and IPTV connectivity.

For uninterrupted unifi TV (Live TV and On Demand) viewing
experience, you have an option to connect via IPTV using
Ethernet Cable to Port 4 (TM Router).

The comparison for the two boxes is as per table below:
Type of
box
Picture Quality M obility Download
Apps
unifi Plus
Box
Compromised
(WiFi
connectivity)
YES YES
New unifi
Plus Box
Streaming
stability over
IPTV
connectivity
YES YES