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5-3. SERVICE & REPAIR
WARRANTY
04. Miscellaneous
In the event that warranty service or repair is required during the warranty period
Please contact the dealer or the professional installer that originally installed your product. If the product was installed by yourself, do the following:
Make a copy of your Warranty Certificate and sales receipt. Warranty Certificate can be obtained from www.unavi-usa.com or request a copy via
by e-mail to
. The sales receipt must be from the location where you purchased your product and must include the
name and address of the business where you purchased the product. Invoices, credit card statements, or sales receipts from an
online payment service company will not be accepted.
E-mail Unavi’s Customer Service at
with the problem you are having with the product and request a Return
Authorization (“RA”) number. Once approved, your RA # will be sent to you via email. Mark this number on the top right corner of the previous
page. You are responsible for shipment of product to Unavi.
1) the Product, 2) a copy of the sales receipt, 3) original copy of the Warranty Certificate (first page only) and 4) a full description of the problem
should be sent to:
UNAVI USA
ATTN: REPAIR CENTER
580 W. Lambert Road Suite C/D, Brea, CA 92821
Retain any accessories/hardware components not relating to the repairs.
Please send it well packed and write your RA # on the outside of the shipping package. Packages that are not marked with the RA # will be
refused. It is advisable to use a secure method of transit that is traceable, such as UPS or FedEX.
UNAVI cannot take responsibility for goods not received.
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