Troubleshooting
UMAX scanners are designed to be reliable and easy to install. If, however, you have a problem with your
scanner, these troubleshooting steps should indicate the cause of the problem.
If the scanner lamp flickers, is dim, or fails to come on:
The scanner lamp is failing or has failed and needs to be changed. Please contact your dealer or UMAX
Technical Support.
If the indicator comes on, but software returns “scanner link failed”, or similar
message:
1. Make sure the cable is connected properly.
2. Check the Installation procedures to make sure you followed all of the instructions. Macintosh users
should pay special attention to the setting of the SCSI ID number.
3. Disconnect all of the SCSI devices. Connect only the scanner to see if there is an address conflict with
the scanner and your computer. Once your scanner is working, connect the other SCSI devices one-
by-one to see which one caused the problem.
4. Check the terminators and the cables.
Note: If you are having intermittent problems either with the link between the scanner and your
computer or re having intermittent problems with the results of your scans, try installing an external
SCSI terminator.
If All Else Fails
If the above solutions do not resolve the problem, contact your dealer or UMAX Technical Support. Be
sure to have the following information ready:
1. The scanner model you are using.
2. The version number of the scanner driver. (Located on the front of the CD)
3. The computer model you are using.
4. All SCSI device ID’s that you are using.
5. The application software packages that you are using.
6. Error codes or messages seen.
7. A description of what you were doing at the time of the malfunction so that the problem can be
recreated.
8. Other observations that may aid the technician in identifying the problem and solution.
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