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Returning equipment to Ultrawave
Ultrawave are committed to supplying products of the highest quality.
However, on rare occasions, it is possible that products may not meet the
expectations of our customers. Should this occur, we aim to address and
rectify any problems you may have with Ultrawave products quickly and
effectively.
Troubleshooting and Problem Solving
Sometimes it is possible to rectify any issues over the telephone. Our
dedicated service and product support personnel may be able to
troubleshoot your problem remotely, thus causing minimal disruption.
Contact our Service department on:
+44 (0) 845 330 4238
Please have to hand your model and serial number together with
information on the problem prior to contacting us.
If we are unable to solve your problem over the phone, we may suggest
returning your product to the distributor where purchased or directly to
Ultrawave. Where appropriate, we operate a Return To Base (RTB)
warranty and repairs policy.
Decontamination
A decontamination certificate is compulsory for the return of products
which have been used in hazardous or medical environments or have been
contaminated with potentially harmful substances. It remains the user’s
liability to ensure Ultrawave (and/or its distributors) are made aware of
any potential contamination issues relating to medical chemical, biological
or radioactive contamination.
If a decontamination certificate is not supplied, the product may be
returned to the customer without inspection.
More information on decontamination guidelines, as well as copies of
decontamination certificates can be found at
http://www.ultrawave.co.uk/product-returns-policy.html
If you require further information, please call the Ultrawave Service
Department on +44 (0) 845 330 4238.
