Installation Help: 888-269-7477
WHERE TO GET HELP
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1
Help is available 24 hours a day, 7 days a week. Please contact:
Toll-Free Installation Help Line: 888-269-7477
Email: [email protected]
•
Fax: (608) 204-6167
Online Help: www.captel.com/customer-service.php
If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up the
CapTel
880i. You
can also try the
Troubleshooting
suggestions at the end of this guide to help
with any problems.
Important Information when Calling for Help
The following information may help
CapTel
Customer Service troubleshoot your
problem. If possible, please have this information handy when you call for help:
Where To Get Help
My Telephone Number
My
CapTel
880i Electronic Serial Number (ESN)
(located underneath your CapTel phone)
My Internet Service Provider
My Telephone Service Provider
If using WiFi: Name of WiFi Network (SSID)
WiFi Password
(also sometimes called “Pass Phrase” or “Network Key”)
