IMPORTANT! Dialing 911 in an Emergency in 1-Line Mode
To reach help as quickly as possible in an emergency, all 1-Line
CapTel
calls placed to 911 connect directly to Emergency 911 Services. 911 calls
are not routed through the Captioning Service. This means:
• Emergency 911 calls are not captioned in the same manner as
regular
CapTel
calls.
• Emergency 911 calls are treated as Voice Carry Over (VCO) calls during
which the 911 call-taker can hear everything you say, and then types
his/her response which appears on the
CapTel
display screen.
• You speak directly into the handset, as you would with any other
CapTel
call. The 911 call-taker will hear everything you say. You may
not be able to hear the call-taker, but he/she can type instructions
to you, which will appear on the
CapTel
display screen.
• Watch the
CapTel
display screen for information.
Dialing 911 in 2-Line Mode
If you use
CapTel
840 in 2-Line Mode, calls to 911 are handled exactly the
same as if you called from any other phone connected to your telephone
service. Plus, you get captions of the call directly from the Captioning Service.
Please familiarize yourself with Dialing 911 in an Emergency on page 27.
CapTel
Acceptable Use Policy:
The
CapTel
phone is intended for use by people with hearing loss. People
who do not need captioning support should only use
CapTel
with the
CAPTIONS featured turned off.
