100
•
U S I N G C A P T E L I N 2 - L I N E M O D E
Customer Service: 888-269-7477
2-Line
CapTel
: Tips and Hints
1. As you answer an incoming call, there will be an initial delay of at least
12–15 seconds between the time you answer and the time that captions
start. This is because it takes time to connect to the Captioning Service,
which provides captions throughout the call. If you can hear the caller
clearly, simply answer as you normally would. Or, you may want to ask the
caller to hold for a moment until the CA# appears, indicating the
Captioning Service is ready to caption your call.
2. Be sure that the second
CapTel
line (Line 2) is not in use when you place or
answer a call. If, for example, you share the second line with a fax
machine or with other family members/co-workers, make sure that the
line is free before using the
CapTel
. Otherwise, your
CapTel
phone will not
be able to establish captions over the second phone line.
3. Be sure that if you have Call Waiting on Line 2, you enter a block Call
Waiting code in the
CapTel
menu. Otherwise, incoming calls to Line 2 may
interrupt the captions. The Call Waiting block will only be applied to Line 2,
which connects with the Captioning Service. Please see
Setting a Call
Waiting Block
on page 79 for instructions on blocking Call Waiting.
In 2-Line Mode, you can still use the Call Waiting feature on Line 1 (the line
that carries your voice conversation) even when you have programmed a
Call Waiting block in the
CapTel
menu.
4. If you are not receiving captions:
• Check that both telephone lines are installed correctly, working,
and available for use. The primary line must be in the jack
marked with the wall-jack icon (Line 1) on the back (top) edge
of the
CapTel
phone
• If in an office setting, check that the dialing prefix is correct.
• If in an office setting, make sure Line 2 properly supports
800 numbers.
5. If your phone doesn’t ring on an incoming call, check to make sure the
primary line they are calling is plugged into the jack labeled Line 1 on the
back (top) edge of the
CapTel
phone.
