102
•
P R O B L E M S O LV I N G
Customer Service: 888-269-7477
Difficulty hearing over the
CapTel
840 handset
• Try adjusting the volume setting by pressing the VOLUME bar. To increase
the volume, press and hold the right side of the bar. Watch the status lights
above the VOLUME bar to know what the setting is. See page 24.
• Try adjusting the TONE setting to enhance different frequency sounds.
Press the TONE key to emphasize HIGH, MEDIUM, or LOW frequency
sounds. See page 25 for details.
Display screen seems to be “stuck” at Waiting for Captions
status bar. Nothing seems to be happening.
• Hang up your
CapTel
840 phone and try to place the call again.
• If you are still experiencing the problem, unplug your
CapTel
840 from the
power adapter, wait 10 seconds, then plug the power back in again. This
“resets” the
CapTel
840, in the same way you might “reset” your computer.
Try making the call again.
NOTE:
If you reset your CapTel phone, any conversations saved in memory
will be erased.
• If the problem still persists, please contact
CapTel
Customer Service for help.
I sometimes see a word in blue in the middle of the captions.
Why is the word a different color than the rest of the captions?
At times, the captioning service may correct word errors that occur in the
captions. The corrected word appears in a different color to let you know a
correction has been made. There may be a slight delay before the word error
is corrected. If you are unclear about what was said, ask your caller to clarify.
