VISION
UDOO VISION User Manual - Rev. First Edition: 1.0 - Last Edition: 1.0 - Author: A.R. - Reviewed by M.B. Copyright © 2021 SECO S.p.A
8
1.2
Information and assistance
What do I have to do if I
’
m experiencing problems with my product?
The following services are available:
•
to receive the latest information on the product. In most cases it is possible to find useful information to solve the
problem.
•
UDOO Forum: join to the community of UDOO users. In the forum, available at
, it is possible to search the multiple topics of the
community, and look for other users that had the same kind of problem - and how they solved it. It is also possible to post new topics to ask for specific
help.
•
Repair centre: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o
Returned items must be accompanied by a RMA Number. Items sent without the RMA number will be not accepted.
o
Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical assistance:
•
Name and serial number of the product;
•
Description of Customer
’
s peripheral connections;
•
Description of Customer
’
s software (operating system, version, application software, etc.);
•
A complete description of the problem;
•
The exact words of every kind of error message encountered.
1.3
RMA number request
To request a RMA number, please visit UDOO web-site. On the bottom of the page, please select
“
Customer Care
”
, click on the
“
Open a New ticket
”
button and.
A RMA Number will be sent within 1 working day (only for on-line RMA requests).
