Uconnect 4, Manual

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90 UC SIRIUSXM GUARDIAN™ — IF EQUIPPED (4C/4C NAV ONLY)
Stolen Vehicle Assistance
Description
If your vehicle is stolen, the SiriusXM Guardian™
Customer Care agent may be able to locate the
stolen vehicle and work with law enforcement to
help recover it. You should contact local law
enforcement immediately to file a stolen vehicle
report. Once the report has been filed with law
enforcement, you may notify SiriusXM
Guardian™ Customer Care that you have filed
the report. The SiriusXM Guardian™ Customer
Care agent will ask for the stolen vehicle report
number issued by local law enforcement. The
vehicle must have an operable LTE
(voice/ data) or 3G or 4G (data) network
connection and must be registered with
SiriusXM Guardian™ with an active subscription
that includes this feature. In addition, the
vehicle must be within the United States.
How It Works
1. If your vehicle is stolen, contact local law
enforcement as soon as possible. They will
work with you to file a stolen vehicle report.
2. Next, inform SiriusXM Guardian™ Customer
Care that your vehicle has been stolen.
SiriusXM Guardian™ Customer Care can be
reached by:

U.S. residents calling: 1-844-796-4827

Canadian residents calling:
1-877-324-9091
The SiriusXM Guardian™ Customer Care
Agent will ask for the stolen vehicle report
number (as issued by your local law enforce -
ment). If you have downloaded the SiriusXM
Guardian™ App, you can push the “Set -
tings” button on your device, select “ASSIST
Call Centers,” and then select “SiriusXM
Guardian™ Customer Care” to make the
call.
3. SiriusXM Guardian™ Customer Care will
authenticate that you are the owner of the
vehicle and contact the law enforcement
with whom you filed the stolen vehicle
report.
4. SiriusXM Guardian™ Customer Care will
work with your local law enforcement to
locate the vehicle. You will be contacted by
law enforcement if your vehicle is
recovered.
While the investigation is ongoing, you
should also contact your insurance
company to inform it of the situation.
Requirements

Vehicle must be properly equipped with the
Uconnect System.

Vehicle must have an operable LTE
(voice/data) or 3G or 4G (data) network
connection compatible with your device.

Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription
that includes the applicable feature.
NOTE:
Certain SiriusXM Guardian™ services are
dependent on a properly installed and opera -
tional Uconnect system, cellular network avail -
ability that is compatible with the device in your
vehicle, and GPS network availability. Not all
features of SiriusXM Guardian™ are available
everywhere at all times, particularly in remote or
enclosed areas.
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