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Ubiquiti UAP-Outdoor, User Manual

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49

Appendix H: Contact Information

UniFi

™

 AP-Outdoor User Guide

 Ubiquiti Networks, Inc.

Appendix H: Contact 
Information

Ubiquiti Networks Support

Ubiquiti Support Engineers are located in the U.S. and 
Europe and are dedicated to helping customers resolve 
software, hardware compatibility, or field issues as quickly 
as possible. We strive to respond to support inquiries 
within a 24 hour period.
Email: 

[email protected]

Phone: 408-942-1153 (9 a.m. - 5 p.m. PST)

Online Resources

Wiki Page: 

www.ubnt.com/wiki

Support Forum: 

www.ubnt.com/forum

Downloads:  

www.ubnt.com/support/downloads

 

91 E. Tasman Drive 
San Jose, CA 95134 

www.ubnt.com

© 2011 Ubiquiti Networks, Inc. All rights reserved. UniFi is a trademark 
of Ubiquiti Networks, Inc. Google Maps™ is a trademark of Google, Inc. 
PayPal is a trademark of PayPal, Inc.

JL111111

Summary of Contents for UAP-Outdoor

Page 1: ...Outdoor WiFi System Model UAP Outdoor...

Page 2: ...Fi Controller Software 8 Interface Tabs 8 Common Interface Options 8 Recent Events 8 Settings 9 Admin 13 Chapter 4 Map Tab 14 Adding Custom Maps 14 Adding a Google Map 15 Placing Access Points on the...

Page 3: ...lt Portal 39 Setup 39 Appendix B UniFi Discovery Utility 41 Overview 41 Appendix C Specifications 43 Appendix D Safety Notices 44 Electrical Safety Information 44 Appendix E Warranty 45 General Warran...

Page 4: ...Product details are available on our website at http ubnt com 8023af Package Contents UniFi AP Outdoor Wall Mount Bracket Metal Strap Outdoor WiFi System Quick Start Guide UniFi Controller CD with Use...

Page 5: ...default waiting to be integrated Alternating Amber Green Device is busy do not touch or unplug it This usually indicates a process such as a firmware upgrade is taking place Quickly Flashing Green Th...

Page 6: ...f the Power over Ethernet connections Power Connection Diagram Note The UniFi AP Outdoor supports Passive PoE which works with the included PoE adapter If you want to power the UniFi AP Outdoor from a...

Page 7: ...n until it locks into place Pole Mount To mount the UniFi AP Outdoor on a pole use the included Metal Strap and perform the following steps 1 Open the Metal Strap by turning the locking mechanism coun...

Page 8: ...ow the instructions for your specific computer type Mac Users 1 Click the Install icon 2 Click Continue and follow the on screen instructions to install the software 3 Go to Go Applications and double...

Page 9: ...revious backup by clicking Browse Click Next 3 Select the devices that you want to configure and click Next 4 The UniFi Installation Wizard will create a secure primary wireless network for your devic...

Page 10: ...finished you will be redirected to the management interface via your Web browser Congratulations your wireless network is now configured A login screen will appear for the UniFi Controller management...

Page 11: ...common interface options are accessible from all tabs in the UniFi interface Access Points connected Drop down clickable list of all of the Access Points that are online disconnected Displays a list...

Page 12: ...this option will turn off the LED on the Access Point Background Scanning When enabled all managed Access Points will scan in the background for Rogue Access Points third party Access Points or UniFi...

Page 13: ...ption is selected guests are not required to log in but must accept the Terms of Use When you select No authentication you must select Guest Policy under Settings Wireless Networks SSID Edit Wireless...

Page 14: ...ptions are only visible when Hotspot authentication is selected Voucher When selected vouchers including distributable code duration values and use restrictions can be created using Hotspot Manager se...

Page 15: ...n Name SSID Allows you to edit the wireless network name SSID Security Selects the type of security to use on your wireless network Open This option is typically only used on the Guest network When en...

Page 16: ...upload bandwidth limit in Kbps Create Click to create a user group Cancel Click to cancel user group creation Edit Click to change the name or bandwidth settings of the user group Delete Click to del...

Page 17: ...ireless network When you initially launch the UniFi Controller application a default map is displayed Adding Custom Maps To add a custom map you must first create the image using an illustration image...

Page 18: ...Description field and click Upload my own Click the Browse button to locate the file to use as a map valid file formats are jpg gif and png Click Continue 4 Click Close Adding a Google Map To add a G...

Page 19: ...ox next to I have read and agree with the terms and conditions 8 Navigate back to the UniFi window and copy the address that UniFi displays in the address bar Note You only need to copy until the end...

Page 20: ...s and then click Go You also have the Specify Coordinates option to enter the latitude and longitude of a specific location 15 The specified location should appear Click Save 16 Click Close 17 You can...

Page 21: ...er A window with Details Statistics and Configuration is displayed The Details tab displays the MAC address hostname IP address uptime and the name of the connected Access Point The Statistics tab dis...

Page 22: ...ing from Map If multiple maps have been uploaded you can select which map you want to view using this option Configure Maps Use this option to add maps or edit the current map s Set Map Scale Use this...

Page 23: ...r User Guide Ubiquiti Networks Inc 3 Enter the distance that the line represents in the Distance field The distance is specified in meters by default but you can switch to feet using the drop down sel...

Page 24: ...The name or MAC address of the Access Point is a clickable link that will open the device details page See Access Point Details on page 27 for additional information Most Active Client Displays the de...

Page 25: ...ie chart representation of traffic on the most active Access Points Place the mouse cursor over the chart for percentage details Recent Activities The Recent Activities statistics can be toggled betwe...

Page 26: ...Points will also appear under Access Points Disconnected at the top of the interface Isolated A managed Access Point that is unable to locate its uplink Num Clients Displays the number of clients con...

Page 27: ...the wireless LAN WLAN that the user is connected to Access Point Displays the hostname or alias of the Access Point You can click the name to get additional details on the Access Point Signal Display...

Page 28: ...ddress assigned to the guest Access Point Displays the hostname or alias of the Access Point You can click the name to get additional details on the Access Point Signal Displays the signal strength an...

Page 29: ...n list that allows you to filter the results on the page based on the time the user was last seen Select 1 day 3 days 7 days 2 weeks 1 month 2 months or 1 year Page Size Allows you to determine how ma...

Page 30: ...uptime and user statistics Overview MAC address Displays the MAC address of the Access Point Model Displays the model information Version Displays the version of software used on the Access Point IP...

Page 31: ...er of packets and total bytes received by the Access Point TX Retry Dropped Displays the percentage of transmitted packets that needed to be resent and the percentage of packets that were dropped RX E...

Page 32: ...ser to the Access Point Configuration Allows you to change device configuration settings Click the Apply button to commit any changes Config General Settings Alias Allows you to name the device Radio...

Page 33: ...e to apply to the wireless LAN WLAN Enabled Select to enable or clear to disable override settings on the WLAN VLAN Select to enable VLAN or clear to disable VLAN VLAN ID The VLAN ID is a unique value...

Page 34: ...obtain the IP address Gateway and DNS address dynamically from the external DHCP server Static IP Choose this option to assign the static IP address Subnet mask Gateway Preferred DNS and Alternate DNS...

Page 35: ...communication Signal Displays the signal level Actions Remove Click remove to disconnect the wireless Access Point from the wired Access Point Select Click select to connect to the wireless Access Po...

Page 36: ...green with occasional flashing This Access Point doesn t provide any wireless service Note Do not use the Forget this AP option when the Access Point is in an Isolated state If you do the only way to...

Page 37: ...to verify the accuracy as the system may have multiple interfaces Forget this AP Forget Click to remove the Access Point from management by the UniFi Controller software and to restore it to factory...

Page 38: ...he IP address of the Access Point Uptime Displays the amount of time the Access Point has been running without interruption Connected AP Displays the name or MAC address of the Access Point this user...

Page 39: ...he user during the session Up Displays how many bytes were uploaded by the user during the session Configuration Config Alias Allows you to enter a name for the user Click apply to save your name chan...

Page 40: ...d Displays the total number of bytes uploaded by the guest Status Displays the remaining session time for the guest Actions Disconnect Allows you to immediately disconnect a guest Extend Allows you to...

Page 41: ...number of vouchers to create __ vouchers Choose whether the voucher can be used One time or for Multi use for __ Choose how long the voucher is valid options include 8 hours 24 hours 2 days 3 days 4 d...

Page 42: ...platform Windows 1 Go to Connect to Network Windows 7 Right click the Network icon Windows Vista Go to Start Connect To Windows XP Right click the Wireless Network icon in the System Tray lower right...

Page 43: ...tomizable html and css files can be found in the portal folder index html The main landing page payment html Used for credit card information submission Requires https and also serves as an example of...

Page 44: ...Points in both a factory default state and an unmanaged state adopted but unable to contact the UniFi Controller software MAC Address Displays the MAC address and alias in parentheses if specified se...

Page 45: ...and path to the instance of the UniFi Controller software that the Access Point is to be managed by If the Access Point s status requires the entry of a username and password enter them before clickin...

Page 46: ...er Supply 24V 1A PoE Adapter included Max Power Consumption 4 6W Max TX Power 27 dBm BSSID Up to four per radio Power Save Supported Wireless Security WEP WPA PSK WPA TKIP WPA2 AES 802 11i Certificati...

Page 47: ...rts inside this equipment Service should be provided only by a qualified service technician 3 This equipment is provided with a detachable power cord which has an integral safety ground wire intended...

Page 48: ...als Authorization RMA number from UBIQUITI NETWORKS Products returned without an RMA number will not be processed and will be returned to Buyer freight collect UBIQUITI NETWORKS shall have no obligati...

Page 49: ...s device must accept any interference including interference that may cause undesired operation of the device Cet appareil num rique de la classe A est confrome la norme NMB 003 Canada Pour r duire le...

Page 50: ...ratos el ctricos y electr nicos a trav s de los puntos de recogida que ponen a su disposici n el gobierno y las autoridades locales Al desechar y reciclar correctamente estos aparatos estar contribuye...

Page 51: ...tlegungen der Richtlinie 1999 5 EG Wien Greek UBIQUITI NETWORKS UBIQUITI NETWORKS device 1995 5 Magyar Hungarian Alul rott UBIQUITI NETWORKS nyilatkozom hogy a UBIQUITI NETWORKS device megfelel a vona...

Page 52: ...s as quickly as possible We strive to respond to support inquiries within a 24 hour period Email support ubnt com Phone 408 942 1153 9 a m 5 p m PST Online Resources Wiki Page www ubnt com wiki Suppor...

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