9
Installing the Modem Using the Ethernet Port
Try restarting the computer so that is could re-establish a connection with
the wireless cable modem.
Check for a resource conflict (Windows users only). To do this:
1) Right-click on the My Computer icon on your desktop and choose Properties.
2) Click the Device Manager tab and look for a yellow exclamation point or red X
over the NIC in the Network Adapters field. If you see either one, you may have
an IRQ conflict. Refer to the manufactures documentation or you cable service
provider for further assistance.
Verify that TCP/IP is the default protocol for your network interface card (NIC)
Power cycle the wireless cable modem by removing the power adapter from the
electrical outlet and plugging it back in. Wait several minutes for the wireless cable
modem to re-establish communications with your cable service provider.
Your Ethernet cable may be damaged. Try another cable.
All of the LEDs on the front of my modem look correct, but I cannot access the
Internet.
If the
pwr, sync,
and
ready
LEDs are solidly lit, the wireless cable modem
is working properly. Try restarting the computer so that is could re-establish
a connection with the wireless cable modem.
Power cycle the wireless cable modem by removing the power adapter from the
electrical outlet and plugging it back in. Wait several minutes for the wireless
cable modem to re-establish communications with your cable service provider.
If your PC is connected to a hub or gateway, try connecting the PC directly into
the wireless cable modem.
If you are using a cable splitter, try removing the splitter and connect the wireless
cable modem directly to the cable wall outlet. Wait several minutes for the wireless
cable modem to re-establish communications with your cable service provider.
Your Ethernet or coaxial cable may be damaged. Try using another cable.
If none of these suggestions work, contact your cable service provider for further
assistance.
U10C019/U10C020
