![background image](http://html1.mh-extra.com/html/tvsurf/p702w/p702w_user-manual_1183670009.webp)
Warning and Cautions / Troubleshooting
B-3
Unable to move cursor to the desired hyperlink.
•
The web page display may contain a frame window. Use the [Frame]
button on the remote control or [Frame] hotkey on the keyboard to move
to the target frame.
•
Try moving the cursor in a different direction. Sometimes when trying
to move to a link on the right or left of the screen, you may first have to
move a line up or down.
•
Check if the batteries of the remote control or wireless keyboard are
placed properly or need to be replaced.
Internet web server error
•
The page may not exist. Check the typing or try it again when the
communication traffic has reduced.
•
The URL (address of the page http://www....) might have been typed in
wrongly.
Logon authentication error message
•
Check the login name and password (case sensitive).
•
Reset the unit and try to connect again. If problem persists, contact the
ISP helpdesk.
Clicking on link and nothing happens
•
Refer to the communication indicators (refer to Figure 4-2 on page
4-2) to see if the web page is loading. If the 4 lights are flashing, it
indicates that there is communication between TVsurf and your Internet
Service Provider and your page is just taking some time to download.
This is due to high traffic within the Internet Service Provider.