15
6.0
TROUBLESHOOTING
If the 1T-VS-668 Scaler does not appear to be functioning, be certain that the source and
all other devices connected to the unit are functioning correctly by connecting each
device currently connected to the 1T-VS-668’s outputs directly to the source using a short
length of cable. (In other words, bypass the 1T-VS-668 to insure that the problem is not
with the source or destination devices.) If the signal is present under those conditions,
make certain that the power is present to the 1T-VS-668. If it is, check all cables for
damage. Cables should be undamaged, as short as possible and should be premium
quality.
Note: It is strongly recommended that you use premium cables in order to achieve
maximum distance cable runs and the best performance possible.
As a final step before contacting technical support, use the IR remote and press the RESET
button which will return the unit to the default settings. After trying the above suggestions
should the problem still persist, contact your dealer for additional suggestions before
contacting tvONE. Should the dealer’s technical personnel be unable to assist you, contact
tvONE via our support website:
http://tvone.crmdesk.com.
Create a technical support
request on the site and our support team will respond within a short period of time.
