TurboChef CookTek 609101, Owner'S Manual

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Troubleshooting
The following is a list of error codes, along with the possible problem(s) that the appliance may experience.
Please attempt the recommended action before calling CookTek Tech Support (800.90TURBO,
+1 214.379.6000) or your Authorized Distributor.
error Codes
Error codes will be indicated by a number of beeps and the flashing Reset LED. Count the number of
beeps in a row – this will be the error number. If there is more than one error condition, there will be a
pause and then the charger will beep the next error number. Once the problem has been resolved, press the
Reset button to reset the charger. If the unit does not reset, turn the unit off, unplug the power cord, wait
10 seconds, and then plug the charger back in.
Code error description Possible Cause(s) resolution
2 Time out. Low line voltage. Check circuit breakers. Try
a different outlet. Have an
electrician monitor the line
voltage. If the problem persists,
call CookTek Tech Support .
3 Current draw is too high. A metallic object may be
present on the charger or there
may be mechanical damage to
the coil.
Remove delivery bag and check
for foreign objects between the
box and charger. Retry. If the
problem persists, call CookTek
Tech Support .
4 Electronics are overheating. Fan broken, air path blocked,
or intake air is too hot.
Check airflow. Clear air vents.
Verify proper clearance and
ambient temperature is less
than 110°F (43.3°C). Relocate
charging station, if necessary,
to cooler area. Listen for fan
operation. Clean filter (see page
5). If the problem persists, call
CookTek Tech Support .
6 Over voltage. Voltage exceeds 264 on
240 VAC model or 132
on 120 VAC model.
Have an electrician verify/adjust
the main voltage. If the problem
persists, call CookTek Tech
Support .
7 Hardware failure. Board component failure. Turn unit off, then on. Unplug
and wait 10 seconds. Retry.
If the problem persists, call
CookTek Tech Support .
8 Zero cross error. Bad AC source, board
component failure.
Call CookTek Tech Support .
9 RFID time failure. Date and time corrupted. Call CookTek Tech Support .
15 Communication error. RFID and CPU boards not
communicating.
Call CookTek Tech Support .
16 Critical system failure. Critical hardware/software
problem.
Unplug charger and wait 10
seconds. Retry. If the problem
persists, call CookTek Tech
Support .