ConnectMe Tunstall Vi+ Installation and Programming Manual
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Reminder functionality
The Tunstall Vi+ home unit allows up to 6 voice reminder messages to be recorded
onto the unit and then played back at a given time on a Once Only, Daily, Weekly or
Monthly.
Messages can be recorded locally using a serial telephone keypad or remotely using
an interactive voice response (IVR) system. PC Connect software is required to
program reminder messages recorded locally using a telephone keypad.
Listening to a reminder message
Reminders can be set to be played automatically and an alarm sent to the control
centre if the resident does not acknowledge it by pressing the cancel key. Or the unit
can be set to bleep and play the message ‘Reminder’ until the user presses cancel
and the message will be played back.
Setting up via IVR (For Once only and Daily messages)
In order to use the IVR method, reminders need to be enabled first time using PC
Connect. The home unit must be called from another telephone and the incoming call
answered by pressing the cancel button or personal radio trigger. The caller will be
able to set reminder times and record messages using a system of IVR prompts and
menus (see below). Alternatively, the home unit can be programmed via PC Connect
to auto answer incoming calls using Caller Line Identification (CLI) and automatically
divert the caller to the IVR reminder menu.
NOTE:
The home unit’s clock must be set to operate reminder functionality
IVR reminder menu
Step 1
– Use a normal telephone (or mobile phone) to call the home unit.
Step 2
– Answer the call using the personal trigger or cancel key. If the call is
answered by the user on their normal telephone, you must ask them replace the
handset and answer the next call using their personal trigger or cancel key. Then call
the home unit again.
Step 3
- When answered correctly, press
on the telephone keypad
Step 4
- You will then be prompted to key in the PIN (default 1234)
Step 5
- The time currently held on the home
unit’s internal clock will then be
confirmed.
Step 6
- You will then be given the below menu options. Firstly alter the time if
incorrect (menu option 3) and then follow the menu to configure and record each
message.
NOTE:
The reminder facility may be a useful aid to complement professional medication compliance
measures, however it should not be relied upon as a medication compliance device. No guarantee of
actual compliance should be relied upon when using this feature. Tunstall Vi+ is not a medical device
and Tunstall is not responsible for any outcome associated with the programming or use of the reminder
facility.
THE IVR system only supports the setup of messages that are to be played ‘Daily’ or
‘Once only’. All other calendar-based reminder periods must be setup via PC Connect
and the message recorded via the serial telephone.
