Returns
You have 7 business days to return a Tumaker product.
This period applies from the day you receive the order
and the postmark or transport company’s stamp will be
used to check the return date.
• The product must be in its original packaging, in new
and complete condition (with all accessories, manuals,
cables, etc.) and accompanied by the invoice or delivery
note.
• The goods must be returned in perfect condition. Items
sent or returned incomplete, damaged or deteriorated
will not be accepted.
• Loss of the item or damage occurring during a
shipment shall be the responsibility of the customer. We
recommend that you return the items by registered mail
or courier service and with insurance for the value of the
product.
If all these requirements are met, the amount of the
returned item will be reimbursed or, always through the
same form of payment in which you paid the order and
excluding the shipping costs of the return and what was
paid for training, installation or other services.
If the device is damaged, the amount of the repair will be
deducted from the amount of the return. If a technical
analysis of the product is carried out within the framework
of the right of withdrawal, Tumaker will make every effort
to reimburse the customer as soon as possible.
Responsibility
Tumaker shall not be liable to the Buyer for the failure or
inability of Tumaker products to function properly. Nor for
any loss, damage, injury or expense of any kind or nature
caused directly or indirectly by Tumaker’s products.
If for any reason it is necessary to ship the Product to
Tumaker’s facilities, it is recommended that the Product
be shipped under insurance to cover possible loss or
damage. In any case, any incident related to transport will
be the responsibility of the buyer.
Likewise, Tumaker is not responsible for its stations not
being able to print geometries not previously analyzed by
its technical service.
Annex A
The following list corresponds to some
elements that are not covered by
the limited warranty.
Consumable elements
• Pellets for 3D printing
• Printing platform
• Hotend Set:
- Fans
- Sensors
- Resistances
- Heating block
- Nozzles
- Straight adjustor
- Hopper
WARRANTY
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