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TRUE RESIDENTIAL

®

TEC_TM_073 | REV. D | EN

12/03/2021

Page 52 of 56

1

TRUE RESIDENTIAL

®

 LIMITED ICE MACHINE WARRANTY

TRUE RESIDENTIAL

®

 LIMITED ICE MACHINE WARR ANT Y

LIMITED 30-DAY COSMETIC WARRANTY  

Stainless steel doors and handles are warranted to 
be free from defective materials and workmanship 
for a period of thirty (30) days from the date of 
original retail purchase. Any defects must be 
reported to the selling dealer within thirty (30) days 
from the date of original retail purchase. This limited 
warranty excludes any type of freight / concealed 
damage. 

THREE-YEAR PARTS & LABOR WARRANTY 

TRUE warrants to the original purchaser of every new 
True Ice™ machine, the cabinet and all parts thereof, 
to be free from defects in material and workmanship 
under normal and proper use and maintenance as 
specified by TRUE and upon proper installation and 
start-up in accordance with the instruction packet 
supplied with each TRUE unit. TRUE’s obligation 
under this warranty is limited to a period of three 
(3) years from the date of original installation or 
thirty-nine (39) months after shipment date from 
TRUE, whichever occurs first. 

   

Contact the factory regarding warranty for installations 
in a commercial/light commercial application.

SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR

TRUE warrants its hermetically sealed system: 
compressor, evaporator coil, condenser coil, drier, 
metering device and connecting tubing to be free 
from defects in both material and workmanship under 
normal and proper use and maintenance service for 
a period of six (6) years from the date of original 
installation but not to exceed six (6) years and three 
(3) months after shipment from the manufacturer, 
whichever occurs first.

DISPLAY PRODUCTS

True Residential Products on showroom display that 
are sold more than 3 years (36 months) from the 
invoice date to the dealer would carry a 1 year parts 
and labor warranty, along with an additional 4 year 
sealed system, parts only warranty. 

TERMS APPLICABLE TO EACH WARRANTY

Any part covered under the above warranties that is 
determined by TRUE to have been defective within 
the time frame is limited to the repair or replacement, 
including labor charges, of defective parts or 
assemblies. The labor warranty shall include standard 
straight time labor charges only and reasonable travel 
time, as determined by TRUE.

WARRANTY CLAIMS    

   

All claims for labor or parts must be made directly 
through TRUE. All claims should include: model 
number and serial number of ice machine, proof 
of purchase, and date of installation. In case of 
warranted compressor, the compressor model tag, or 
picture of tag must be returned to TRUE along with 
the above listed information. Warranty labor claim is 
subject to denial if failed part is requested for return 
and it is not returned.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited 
to either repair or replacement of parts, subject to the 
additional limitations below. 

This warranty neither assumes nor authorizes any 
person to assume obligations other than those 
expressly covered by this warranty. This warranty 
does not cover failures related to the water supply, 
problems in the plumbing going to the unit, or external 
drain line malfunctions. Also not covered are failures 
resulting from ambient conditions that are outside the 
limits specified in the owners manual.

NO CONSEQUENTIAL DAMAGES

TRUE is not responsible for economic loss, profit loss or 
special, indirect or consequential damages, including 
without limitation, losses or damages arising from ice 
loss or ice replacement costs, normal maintenance,  
after-install adjustments or cleaning or water damage 
claims whether or not on account of refrigeration 
failure. 

1

TRUE RESIDENTIAL

®

 LIMITED ICE MACHINE WARRANTY

TRUE RESIDENTIAL

®

 LIMITED ICE MACHINE WARR ANT Y

LIMITED 30-DAY COSMETIC WARRANTY  

Stainless steel doors and handles are warranted to 
be free from defective materials and workmanship 
for a period of thirty (30) days from the date of 
original retail purchase. Any defects must be 
reported to the selling dealer within thirty (30) days 
from the date of original retail purchase. This limited 
warranty excludes any type of freight / concealed 
damage. 

THREE-YEAR PARTS & LABOR WARRANTY 

TRUE warrants to the original purchaser of every new 
True Ice™ machine, the cabinet and all parts thereof, 
to be free from defects in material and workmanship 
under normal and proper use and maintenance as 
specified by TRUE and upon proper installation and 
start-up in accordance with the instruction packet 
supplied with each TRUE unit. TRUE’s obligation 
under this warranty is limited to a period of three 
(3) years from the date of original installation or 
thirty-nine (39) months after shipment date from 
TRUE, whichever occurs first. 

   

Contact the factory regarding warranty for installations 
in a commercial/light commercial application.

SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR

TRUE warrants its hermetically sealed system: 
compressor, evaporator coil, condenser coil, drier, 
metering device and connecting tubing to be free 
from defects in both material and workmanship under 
normal and proper use and maintenance service for 
a period of six (6) years from the date of original 
installation but not to exceed six (6) years and three 
(3) months after shipment from the manufacturer, 
whichever occurs first.

DISPLAY PRODUCTS

True Residential Products on showroom display that 
are sold more than 3 years (36 months) from the 
invoice date to the dealer would carry a 1 year parts 
and labor warranty, along with an additional 4 year 
sealed system, parts only warranty. 

TERMS APPLICABLE TO EACH WARRANTY

Any part covered under the above warranties that is 
determined by TRUE to have been defective within 
the time frame is limited to the repair or replacement, 
including labor charges, of defective parts or 
assemblies. The labor warranty shall include standard 
straight time labor charges only and reasonable travel 
time, as determined by TRUE.

WARRANTY CLAIMS    

   

All claims for labor or parts must be made directly 
through TRUE. All claims should include: model 
number and serial number of ice machine, proof 
of purchase, and date of installation. In case of 
warranted compressor, the compressor model tag, or 
picture of tag must be returned to TRUE along with 
the above listed information. Warranty labor claim is 
subject to denial if failed part is requested for return 
and it is not returned.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited 
to either repair or replacement of parts, subject to the 
additional limitations below. 

This warranty neither assumes nor authorizes any 
person to assume obligations other than those 
expressly covered by this warranty. This warranty 
does not cover failures related to the water supply, 
problems in the plumbing going to the unit, or external 
drain line malfunctions. Also not covered are failures 
resulting from ambient conditions that are outside the 
limits specified in the owners manual.

NO CONSEQUENTIAL DAMAGES

TRUE is not responsible for economic loss, profit loss or 
special, indirect or consequential damages, including 
without limitation, losses or damages arising from ice 
loss or ice replacement costs, normal maintenance,  
after-install adjustments or cleaning or water damage 
claims whether or not on account of refrigeration 
failure. 

Summary of Contents for TUI-15-R/L-OP-B

Page 1: ...15 INCH TRUE ICETM MACHINE INSTALL GUIDE TEC_TM_073 REV D EN 12 03 2021 Page 1 of 56 TRUE RESIDENTIAL 15 INCH CLEAR ICE MACHINE INSTALL GUIDE AND USER S MANUAL P R E S E R V E T H E M O M E N T...

Page 2: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 2 of 56...

Page 3: ...ign inspiration or product information For 70 years we ve been pioneers in cold but we ve also been leaders in warm customer service and support We hope that this guide offers you what you need for th...

Page 4: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 4 of 56 P R E S E R V E T H E M O M E N T L U X U R Y R E F R I G E R A T I O N W I T H C O M M E R C I A L D N A...

Page 5: ...27 DRAIN CONNECTION 28 WATER FILTER 29 POSITION THE UNIT 29 PUMPING HEIGHTS 30 31 DRAIN ALARM DRN 32 TRUE PRECISION CONTROL OPERATION AND TRUE ICE MACHINE COMPONENTS 34 36 BEFORE OPERATING 37 ICE MAKI...

Page 6: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 6 of 56 NOTES...

Page 7: ...ions been made Has the ice machine drain line been routed into an open drain with no more than 7 2 13 m of rise and 100 feet 33 m of run Is the unit leveled properly with all leveling legs making cont...

Page 8: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 8 of 56 NOTES...

Page 9: ...L I D P A N E L R E A D Y D O O R O P S O L I D P A N E L R E A D Y D O O R O P 15 INCH TRUETM ICE MACHINE TUI 15 R L OP B 15 INCH OVERLAY PANEL S TA I N L E S S S T E E L D O O R S S S TA I N L E S S...

Page 10: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 10 of 56 NOTES...

Page 11: ...of 56 F E AT U R E S O F T H E I C E M A C H I N E O W N E R S H I P S A F E T Y P R E C A U T I O N S P R O P E R D I S P O S A L A N D C F C D I S P O S A L W A R N I N G S A F E T Y L A B E L S U N...

Page 12: ...stallation please contact your True dealer or True Technical Service Department at 844 746 9423 Please have your model and serial numbers available when you call our Service Department SAFETY PRECAUTI...

Page 13: ...e believed to harm stratospheric ozone If you are throwing away your old ice machines make sure the CFC refrigerant is removed for proper disposal by a qualified service If you intentionally release t...

Page 14: ...oden skid A Remove staples securing cardboard box to the wooden skid Then discard any outer packaging cardboard clear plastic Cut off all strapping B IMPORTANT Remove Styrofoam block before removing i...

Page 15: ...rloading house wiring circuits which could cause a fire hazard from overheated wires Never unplug your ice machine by pulling on the power cord Always grip plug firmly and pull straight out from the o...

Page 16: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 16 of 56 NOTES...

Page 17: ...TA L L AT I O N S P E C I F I C AT I O N S F O R S O L I D P A N E L A N D I N T E G R AT E D P A N E L O P I N S TA L L I N G D O O R S T O P P L U M B I N G C O N N E C T I O N S L E V E L I N G I C...

Page 18: ...VIEW FRONT VIEW ICE MACHINE TUI 15 R L SS B 237 8 11 2 147 8 341 4 377 8 161 4 30 311 16 43 16 Dimensions may vary by 1 8 253 4 SURROUNDING CABINETRY SURROUNDING CABINETRY 15 INCH STAINLESS STEEL TOP...

Page 19: ...ing Below are recommended minimum dimensions for rough opening Avoid running wires or plumbing in this area SURROUNDING CABINETRY SURROUNDING CABINETRY 9 16 111 2 FRONT VIEW OF CABINETRY OPENING BACKV...

Page 20: ...UNIT IS SHOWN WITH OPTIONAL PANEL HANDLE PROVIDED BY OTHERS TOPVIEW OF ICE MACHINE SIDEVIEW OF ICE MACHINE FRONT VIEW OF ICE MACHINE 237 8 3 4 231 8 147 8 341 4 161 4 293 4 33 4 41 8 215 8 SURROUNDIN...

Page 21: ...cabinetry Two specification options for panels sizes are given in these instructions for overlay units Standard overlays and Integrated Panels The standard overlay panel dimensions fully cover the pr...

Page 22: ...or Panel Height 29 23 32 Door Panel Depth 3 4 max Door Panel Weight 10 lb max SIDE VIEW 237 8 3 4 231 8 341 4 33 4 41 8 11 2 CUSTOM PANEL INSTALLATION SOLID PANEL PANEL Including 3 4 thick panel provi...

Page 23: ...HT 30 1 8 DOOR PANEL DEPTH 3 4 max DOOR PANEL WEIGHT 20 lb max RAIL STYLE DIMENSION 2 min 30 1 8 14 5 8 3 4 A 5 8 9 16 DETAIL A SCALE 1 1 1 DET SCAL 30 1 8 14 5 8 3 4 A 5 8 9 16 DETAIL A SCALE 1 1 1 D...

Page 24: ...n the door 4 Remove door gasket from the inside of the door frame Place gasket to the side for later reinstall 5 There are pre marked areas on the front of the door Drill these pre marked holes with 1...

Page 25: ...LAY PANEL 8 CUSTOM PANEL INSTALLATION 7 Once all holes are pre drilled use the appropriate specified screws to secure the overlay panel onto the front of the ice machine door Be sure to attach the bot...

Page 26: ...cabinetry To install the door stop use the two screws provided and secure the bracket to the bottom of the door on the same side as the hinge PLUMBING CONNECTIONS The ice machine must be installed wi...

Page 27: ...to the house supply with an easily accessible shut off valve between the water supply and the ice machine A reverse osmosis system can be used provided there is constant water pressure of 20 psi 1 4...

Page 28: ...t drain configurations Fitting 1 3 8 to 3 8 union adapter CAUTION FOR CONNECTION TO WORK AS DESIGNED TUBING SHOULD BE CUT AT PERFECT 90 DEGREE ANGLE BEFORE INSTALLING ON UNION ADAPTER Fitting 2 3 8 O...

Page 29: ...s are available through your True dealer or online store at www true residential com CAUTION INSTALL THE WATER FILTER BEFORE TURNING ON THE WATER SUPPLY TO THE ICE MACHINE CAUTION DO NOT ALLOW THE ICE...

Page 30: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 30 of 56 84 7FT MAX STANDARD PUMP WITH 3 8 O D HOSE PUMPING HEIGHTS...

Page 31: ...TM_073 REV D EN 12 03 2021 Page 31 of 56 STANDARD PUMP WITH 3 8 O D HOSE TO 5 8 O D HOSE 3 8 O D HOSE Provided 3 8 union adapter Provided 3 8 push to 1 2 I D barb Provided 5 8 O D HOSE Not provided ST...

Page 32: ...t of a drain failure If a clogged drain clears the display will read DRN OFF CAUTION ADHERE TO LOCAL AND STATE PLUMBING CODES DO NOT EXCEED THE MAXIMUM PLUMBING HEIGHTS FOR THE GIVEN SETUP THE DRAIN A...

Page 33: ...P E R AT I O N A N D T R U E I C E M A C H I N E C O M P O N E N T S B E F O R E O P E R AT I N G P O W E R A N D B I N L I G H T I C E M A K I N G S E Q U E N C E A N D C U B E S I Z E A D J U S T M...

Page 34: ...s Harvesting Ice Water will fill for the next batch of ice and drop the ice in the molds Fill Water is filling the reservoir and will run for 2 3 minutes Bin is Full Ice has reached the bar located on...

Page 35: ...r quality setting Adds time to harvest Filter change reminder set at 6 months Drain Pump Failure Clogged or kinked drain line Drain was not able to clear within 5 minutes of running Thermistor 1 Failu...

Page 36: ...r Button 2 Bin Light 3 Initiate Cleaning Sequence 4 Adjust Cube Size 5 Display 1 2 3 4 5 KEY COMBINATIONS LCD READOUTS DESCRIPTION Ambient too Cold Condenser discharge thermistor reached 50 F System t...

Page 37: ...always begins in the harvest mode Display will read HAr During harvest all the ice cubes are melted free from the evaporator The ice machine does this by warming up the evaporator with warm refrigera...

Page 38: ...will show drn and cut power to the unit If unit is too cold below 50 F too hot or if the temperature probe is unplugged or has failed the unit shuts down and displays an error message BIN LIGHT Use th...

Page 39: ...CE LEVEL Turn adjustment clockwise to raise ice level LOWER ICE LEVEL Turn adjustment counter clockwise to lower ice level BREAKER RESET The breaker switch is located behind the kickplate If the unit...

Page 40: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 40 of 56 NOTES...

Page 41: ...T C A P D I S A S S E M B LY P O S I T I O N I N G W AT E R F I LT E R R E P L A C E M E N T A N D R E P L A C E M E N T P A R T S C O N D E N S E R C L E A N I N G S TA I N L E S S S T E E L C L E A...

Page 42: ...ESENTATIVE TO PERFORM THE MAINTENANCE PROCEDURES FOR YOU True recommends that you perform the following maintenance procedures a minimum of once every six months to ensure reliable trouble free operat...

Page 43: ...ing water from escaping the evaporator compartment REMOVAL Lift the shutter rod s ends from the recesses in the sidewall INSTALLATION Insert the shutter rod s ends into the recesses in the sidewall To...

Page 44: ...sh against the back side of the water trough opening ICE GUIDE The ice guide sits over the spray nozzles and directs falling ice into the bin REMOVAL Lift the front of the guide and pull the guide for...

Page 45: ...in the water trough supplies water to the individual ice cube cups REMOVAL Carefully pull the spray bar from the water supply hose INSTALLATION To be correctly installed the spray bar must Be position...

Page 46: ...L THE DISPLAY SHOWS FIL THEN PRESS AND HOLD THE POWER BUT TON UNTIL THE DISPLAY SHOWS OFF 3 Insert the replacement water filter and rotate the filter clockwise NOTE LUBRICATE THE FILTER O RINGS PRIOR...

Page 47: ...worst type of chlorides to use STAINLESS STEEL CLEANING AND RESTORATION Do not use stainless steel cleaners or similar solvents to clean plastic or powder coated parts Instead use warm soapy water Fo...

Page 48: ...ative Avoid cleaners containing quaternary salts as they can attack stainless steel causing pitting and rusting Rinse When using chlorinated cleaners you must rinse and wipe dry immediately It is bett...

Page 49: ...d the inside of the machine with ice machine descaler Sanitizing the ice machine is done to remove any biological contamination that may have occurred That process is identical to the descaling proces...

Page 50: ...TIONS Use the following instructions to prepare your ice machine for storage or winterization 1 Descale and sanitize the ice machine per the instructions in this manual or reference the cleaning and m...

Page 51: ...pation is part of the ice making process for this machine Q WHY IS THE ICE MACHINE MAKING LESS ICE THAN BEFORE A If the ambient temperature or the water temperature goes up significantly the amount of...

Page 52: ...normal maintenance after install adjustments or cleaning or water damage claims whether or not on account of refrigeration failure 1 TRUE RESIDENTIAL LIMITED ICE MACHINE WARRANTY TRUE RESIDENTIAL LIMI...

Page 53: ...subjected after the date of manufacture to alteration neglect abuse misuse accident damage during transit or installation fire flood or act of God IMPROPER ELECTRICAL CONNECTIONS TRUE is not responsib...

Page 54: ...TRUE RESIDENTIAL TEC_TM_073 REV D EN 12 03 2021 Page 54 of 56 NOTES...

Page 55: ...15 INCH TRUE ICETM MACHINE INSTALL GUIDE TEC_TM_073 REV D EN 12 03 2021 Page 55 of 56 THANK YOU FOR YOUR PURCHASE...

Page 56: ...TIAL TEC_TM_073 REV D EN 12 03 2021 Page 56 of 56 EA 05 2021 MISC_2218 974989 CONTACT US t r u e r e s i d e n t i a l c o m 6 3 6 2 4 0 2 4 0 0 t o l l f r e e 8 8 8 616 8 7 8 3 P R E S E R V E T H E...

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