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REPAIRS PROCEDURE
#18M11T029
Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following
procedure to have the fault rectified speedily and professionally.
Do not return the product to the store.
Call the Trojan Call Centre on 0861 Trojan (0861 876526) to log the faulty product (under warranty or out of
warranty). Customers residing outside South Africa can contact us on +27 10 206 4405.
The operator or technical advisor will try identify the fault, and will book a service team call out.
The service team will endeavour to fix the problem in your home on an agreed date and time.
Only if the fault cannot be repaired in the convenience of your home, will the service team take the faulty
product back to the service centre.
Items repaired in our service centre will be returned to your home on an agreed date and time.
Note:
Should you live in an outlying area or outside South Africa, it may be necessary to return the product
to the store nearest to you. Our service operator will advise you of your repair procedure.
COST OF REPAIRS
UNDER WARRANTY
Any items still under warranty will be repaired free of charge, as long as it complies with the terms and
conditions of the warranty (refer to “warranties” section in this manual). Any items that need to be repaired
that are NOT covered in the warranty will be for the Consumer’s expense. A quote for the repair/replacement
of these items will be provided to the Consumer for approval prior to repairs being conducted.
OUT OF WARRANTY
Any items that need to be repaired once the warranty has expired will be for the Consumer’s expense
including call out fees.
A quote for the repair/replacement of these items will be provided to the Consumer for approval prior to
repairs being conducted.
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