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Troubleshooting
7. Do you have a splitter, switch or other device in between the
computer and transmitter, or in between the receiver and
display?
Tripp Lite’s HDMI over Cat5 extender kits were designed for
the transmitter to connect directly with the source computer, and for
the receiver to connect directly to the display. If you have a splitter,
switch, or other device in between, it should be removed from the
installation.
8. Check your cabling for any damage that may have occurred
during installation.
If a cable connector is loosened from being
pulled through ceilings/walls, or the cable jacket is damaged, causing
the wiring to be exposed, you will not be able to achieve maximum
performance.
9. Are the transmitter and/or receiver units located in an area
that exposes them to elevated temperatures?
If the product is
overheating, it will not function properly.
Warranty and Product Registration
1-Year Limited Warranty
TRIPP LITE warrants its products to be free from defects in materials and workmanship for a period
of one (1) year from the date of initial purchase. TRIPP LITE’s obligation under this warranty is
limited to repairing or replacing (at its sole option) any such defective products. To obtain service
under this warranty, you must obtain a Returned Material Authorization (RMA) number from
TRIPP LITE or an authorized TRIPP LITE service center. Products must be returned to
TRIPP LITE or an authorized TRIPP LITE service center with transportation charges prepaid and must
be accompanied by a brief description of the problem encountered and proof of date and place
of purchase. This warranty does not apply to equipment, which has been damaged by accident,
negligence or misapplication or has been altered or modified in any way.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid
limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS
PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, TRIPP LITE is not
liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment,
loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.
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