8
Troubleshooting
If you are unable to get an acceptable image after following the
installation instructions, try the troubleshooting tips below.
1. Is the USB Micro-B cable that came with the product connected
and plugged into a working power source?
For the product to
function properly, the transmitter and receiver must be connected to
and receiving power from the USB Micro-B cable.
2. Was the power to the HDMI source turned off prior to
installation?
If not, restart.
3. What resolution are you trying to reach?
See the
Product
Features
and
Installation
sections in this manual for details
on maximum distance and resolution. The shorter the extension
distance, the higher the resolution you will be able to obtain. If you
are not able to get an acceptable image, try lowering your computer’s
video resolution or adjusting the refresh rate.
4. What type of cabling are you using?
Inferior cabling can result in
poor performance, so it is important that you use cables that can
support the video resolution you are trying to obtain. To achieve
maximum distance and resolution, 24 AWG solid-wire UTP cable
(such as Tripp Lite’s N202-Series cables) must be used.
5. Test your cables to ensure they are working properly.
For
example, connect your Cat5e/6 cable between a computer and a
network to verify that it establishes a network connection.
6. Do you have any patch panels or other devices in between
the transmitter and receiver units?
Tripp Lite’s HDMI over Cat5
extender kits were designed to be connected directly from the
transmitter to the receiver via UTP cable. The more connection points
between the source and the remote monitor, the more likely signal
degradation will occur, causing poor performance. If you have a patch
panel or other device in between, it should be removed from the
installation.
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