8
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from
the UPS. Press the power button and disconnect the unit from AC power. Your UPS will be
completely turned off (deactivated), and will be ready for storage. If you plan on storing your
UPS for an extended period, fully recharge the UPS batteries every three months. Plug the
UPS into a live AC outlet, turn it on by pressing the power button and allow the batteries to
recharge for 4 to 6 hours. If you leave your UPS batteries discharged for a long period of time,
they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite.
For more information on service, visit tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product Returns
link. From here, you can request a Returned Material Authorization (RMA) number, which
is required for service. This simple online form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The RMA number and shipping
instructions will be emailed to you. Any damages (direct, indirect, special or consequential)
to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured
carrier to the address given to you when you request the RMA.
Storage and Service
