Trend Micro™ Network VirusWall™ Enforcer 2500 Administrator’s Guide
6
-
2
Before Contacting Technical Support
Before contacting technical support, here are two things you can quickly do to try to
find a solution to your problem:
•
Check your documentation
– the Administrator’s Guide, Getting Started Guide,
and Online Help provide comprehensive information about Network VirusWall
Enforcer 2500. Search both documents to see if they contain your solution.
•
Visit our Technical Support Web site
– our Technical Support Web site contains
the latest information about all Trend Micro products. The support Web site has
answers to previous user inquiries.
To search the Knowledge Base, visit
http://esupport.trendmicro.com
Contacting Technical Support
In addition to phone support, Trend Micro provides the following resources:
•
Email support
•
Help database- configuring the product and parameter-specific tips
•
Readme- late-breaking product news, installation instructions, known issues, and
version specific information
•
Knowledge Base- technical information procedures provided by the Support
team:
http://esupport.trendmicro.com
•
Product updates and patches
http://www.trendmicro.com/download/
To locate the Trend Micro office nearest you, open a Web browser to the following
URL:
http://www.trendmicro.com/en/about/contact/overview.htm