Troubleshooting and FAQs
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Why doesn’t simple authentication for an OpenLDAP work?
Ensure that the DNS server can map the OpenLDAP server IP address and host
name. For a DN, please type the full path in the Base Distinguished Name field. (For
example, ou = sales, dc = trend, dc = com.)
Why does the ICQ status change to offline on endpoint computers?
If you select IM Management and select to assess ICQ activity, the ICQ status on
endpoints will change to offline if the endpoint sends a file through ICQ.
Does Network VirusWall Enforcer support file blocking for the
shared folder MSN 8.0 Beta?
Network VirusWall Enforcer does not support file blocking for the shared folder in
MSN 8.0 Beta.
Why doesn’t Real-time Scan install to endpoints with Windows 2003
and Windows 2003 R2 operating systems?
Real-time scan does not support Windows 2003 and Windows 2003 R2 operating
systems.
What happens if there is more than one antivirus application on the
endpoint?
Network VirusWall detects the first antivirus application in a list of supported
products that are sorted in ascending alphabetical order by product name.
Why can’t I upgrade the device?
Ensure that you are not using the release build, the release build cannot be used for
upgrading the device from version 1.8 to 2.0. Also, the boot loader (.B file) needs to
be upgraded before the program file is upgraded.
Does the Antivirus Program Scan feature support non-English
applications for endpoint computers with Windows 9x operating
systems?
The
Antivirus Program Scan
feature only supports English applications for
endpoint computers with Windows 9x operating systems.
