Limited 7 Year Warranty
To register your DRAGON WHOLESALING 7 Year Warranty, complete the enclosed Warranty card and mail it within
ten (10)
days of the appliance purchase date to: DRAGON
WHOLESALING PTY LTD, Unit 2, 14-16 Lexington Drive, Norwest, NSW, Australia 2153. DRAGON WHOLESALING warrants this gas appliance (appliance is defined as the equipment
manufactured by Travis Industries, Inc. and distributed by DRAGON WHOLESALING) to be defect-free in material and workmanship to the original purchaser from the date of purchase
as follows:
Check with your dealer in advance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
Years 1 & 2 - COVERAGE: PARTS & LABOR
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly, Main Burner
Orifice
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms,
Barometric Control Mechanism (for models with Remote
Heat Ducts), Glass Attachment Mechanism
Electrical Assembly (within heater
structure):
Blower, wiring harness, snap discs, rheostat speed control
Gas Control Assembly
Adjustable control valve, millivolt wiring and connectors (located
within the metal heater structure), thermopile, thermocouple, pilot
hood, orifices, pilot gas line, piezo ignitor
Ceramic Glass
Glass (breakage from thermal shock)
Ceramic Logs
Log Set, Coals, Ember Strip (Steel Fiber)
Gold, Nickel & Copper Plating
Face & Door (see “Conditions and Exclusions” # 9)
Accessories
Cast Brick, Cast Firebacks, Power Heat Ducts, Andirons
Convection Heat Exchanger
Re-Installation Allowance
In cases where heater must be removed from home for
repairs, a partial cost of re-installation is covered (pre-
authorization required)
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair
done at factory is covered.
Exclusions:
Paint, Gasketing
Years 3 THROUGH 5 - COVERAGE: PARTS & LABOR
Convection Heat Exchanger
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms,
Barometric Control Mechanism (for models with Remote Heat
Ducts), Glass Attachment Mechanism
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair
done at factory is covered.
Exclusions:
Paint, Gasketing, Burner Assembly, Electrical Assembly, Gas Control Assembly, Ceramic Glass, Ceramic Logs, Gold, Nickel & Copper Plating, Accessories,
Re-Installation Allowance
Years 6 & 7 - COVERAGE: PARTS ONLY
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms, Barometric Control Mechanism (for models with Remote Heat Ducts), Glass Attachment Mechanism
Exclusions:
Paint, Gasketing, Burner Assembly, Electrical Assembly, Gas Control Assembly, Ceramic Glass, Ceramic Logs, Gold, Nickel & Copper Plating, Accessories,
Convection Heat Exchanger, Re-Installation Allowance, One-Way Freight Allowance, Labor
CONDITIONS & EXCLUSIONS
1.
This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s Manual.
Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2.
This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized DRAGON WHOLESALING dealer.
3.
Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer must ensure
the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify this warranty.
4.
The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as to the
extent of this warranty, contact your authorized DRAGON WHOLESALING retailer before installation.
5.
DRAGON WHOLESALING will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure
or other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6.
This Warranty is void if:
a.
The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b.
The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c.
Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.
7.
Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer's settings
of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8.
This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded is damage
to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped for natural gas and
must be converted to LPG using the included conversion kit. Confirm fuel configuration with your installer.
9.
Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items , or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is not
covered in this warranty.
10. DRAGON WHOLESALING is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered by this
warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of DRAGON
WHOLESALING and bearing a DRAGON WHOLESALING label of approval.
12. Any statement or representation of DRAGON WHOLESALING products and their performance contained in DRAGON WHOLESALING advertising, packaging literature, or printed material is not part of
this 7 year warranty.
13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14. No dealer, distributor, or similar person has the authority to represent or warrant DRAGON WHOLESALING products beyond the terms contained within this warranty. DRAGON WHOLESALING
assumes no liability for such warranties or representations.
15. DRAGON WHOLESALING will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY DRAGON WHOLESALING THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES, WHETHER EXPRESS
OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.
IF WARRANTY SERVICE IS NEEDED:
1.
If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your DRAGON WHOLESALING dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase
date, and the model name and serial number.
2.
DRAGON WHOLESALING has the option of either repairing or replacing the defective component.
3.
If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through DRAGON WHOLESALING, including the name of the dealership where you purchased the appliance, a
copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges prepaid, to DRAGON
WHOLESALING. DRAGON WHOLESALING, at its option, will repair or replace, free of charge, your DRAGON WHOLESALING appliance if it is found to be defective in material or workmanship within
the time frame stated within this 7 year warranty. DRAGON WHOLESALING will return your appliance, freight charges (years 1 to 5) prepaid by DRAGON WHOLESALING to your regional distributor, or
dealership.
4.
Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
