Transition Networks N-TGE-SFP-02 User Manual Download

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Transition Networks

N-TGE-SFP-02 User Guide

33819 Rev. A

https://www.transition.com

Page

Record Device and System Information

After performing the troubleshooting steps, and before calling or emailing Technical Support, please

record as much information as possible in order to help the TN Tech Support Specialist. Record the

following information:

1. Product ID: _________________________ MAC Address: ____________________________________

Serial #: _____________________________ Board PN and Rev: ________________________________

LED status: ___________________________________________________________________________

_____________________________________________________________________________________

2. Record the System information: Check your computer documentation for support information.

PC make and model: ___________________________________________________________________

Operating System: _____________________________________________________________________

BIOS version: __________________________________________________________________________

Intel X710 Driver: _______________________________________________________________________

PC’s Icon Tray indication: ________________________________________________________________

Connected Device(s): ___________________________________________________________________

SFP Model: ___________________________________________________________________________

Cable type: ___________________________________________________________________________

3. Your TN service contract number: _______________________________________________________

4. Describe the failure: _________________________________________________________________

_____________________________________________________________________________________

5. Describe any action(s) already taken to resolve the problem: ________________________________

_____________________________________________________________________________________

Summary of Contents for N-TGE-SFP-02

Page 1: ...e Driver 10 Installing the Drivers from the Intel CD or Installer Package 10 Install Drivers and Software 10 Manually Install Intel Network Adapter Drivers in Windows 11 Additional Driver Information 12 Windows 10 12 Complete Driver Pack Windows Linux and FreeBSD 12 Update Both NVM and Driver Simultaneously 12 Copper SFPs and Copper Cable 14 SFP SFP Optical Modules 14 3 LEDs 16 4 Troubleshooting 1...

Page 2: ... standard Windows 7 Professional with Intel Network Connections Software v25 0 or earlier Linux support IPv4 and IPv6 PXE remote boot Remote boot please inquire if UEFI or iSCSI boot are required IEEE 802 3x Full Duplex Flow Control support LACP Link Aggregation Control Protocol IEEE 802 1Q VLAN support IEEE 802 1p QoS Jumbo Frames 9014 and 4088 byte options in Windows Advanced Properties tab Comm...

Page 3: ...ailure Adaptive Load Balancing ALB provides transmit traffic load balancing and fault tolerance in the event of switch port cable or adapter failure IEEE 802 3ad Dynamic Link Aggregation is an IEEE standard for increasing throughput between switches or a server and switch This is accomplished by dynamically bundling or channeling several ports together and showing them as a single link using Link ...

Page 4: ...ng Temperature 0 C to 50 C Storage Temperature 15 C to 65 C Altitude 0 10 000 feet Humidity 5 to 95 non condensing Weight 0 55 lbs 0 25 kg Regulatory Compliance EN 55024 2010 EN 55032 2012 FCC Part 15 Class B ICES 003 2017 ITE CE Mark MTBF to be supplied Warranty Limited Lifetime warranty Note The supported fiber type and transmission distance depend on the SFP SFP module installed in the NIC s SF...

Page 5: ... Networks N TGE SFP 02 User Guide 33819 Rev A https www transition com Page 5 of 22 Application Example Product Views Standard Bracket Low Profile Bracket N TGE SFP 02 with Low Profile Bracket and Open SFP Slots ...

Page 6: ...1 Ground yourself to dissipate any static charge 2 Remove the two screws securing the standard bracket to the back side of the NIC 3 Slide the standard bracket away from the NIC 4 Slide the low profile bracket onto the adapter 5 Attach the low profile bracket to the NIC using the two screws you removed in step 2 6 Carefully tighten the screws until they are seated Do not over tighten the screws Yo...

Page 7: ...ot with fewer lanes than the card requires then the adapter card will not provide the optimum data transfer When more than one PCIe slot is available make sure to use the PCIe slot with the proper configuration Safety Warnings These products are not intended for use in life support products where failure of a product could reasonably be expected to result in death or personal injury Anyone using t...

Page 8: ...details about performing these tasks on your particular system To install the N TGE SFP 02 NIC perform the following steps Warning Before installing the NIC ensure the system power is OFF and unplugged from the power outlet and that proper electrical grounding procedures have been followed 1 Make sure the power is off before removing the cover 2 Remove the system cover and select any empty PCIe sl...

Page 9: ...ic discharge precautions when installing the NIC in a system Failure to observe this caution could result in damage to the NIC 6 Applying even pressure at both corners of the NIC push the NIC until it is firmly seated in the PCIe slot Excessive force could break the connector use caution when pressing the board in the slot Make sure the NIC is securely seated see below 7 Put the system cover back ...

Page 10: ...date Driver 3 Follow the directions in the Hardware Update Wizard to select the drivers you extracted Using the DxSetup exe utility 1 DxSetup exe installs the Intel PRO Network Connections drivers and software It automatically detects the system language and launches in that language Installing the Drivers from the Intel CD or Installer Package 1 Click the Network icon in the Control Panel 2 Go to...

Page 11: ...Adapters 2 The EXE is a self extracting compressed file and you can double click the EXE you downloaded to automatically install the drivers and Proset software For manual installation continue to step 3 3 Use your preferred Zip software to extract the files from the installation package you downloaded either PROWinx64 exe or PROWinx32 exe to a temporary location e g C Temp PROWinx64 4 Open Device...

Page 12: ...ing up with software changes performance enhancements or security updates requires the most current hardware drivers for supported systems Previous updates to Intel network drivers were driver specific Currently both the firmware device NVM image and network drivers are field serviceable allowing the NVM image and network driver to be updated as a matched set Updating the device image and the driv...

Page 13: ...rnet NVM Update Tool Quick Usage Guide for Linux https www intel com content www us en embedded products networking nvm update tool quick linux usage guide html Intel Ethernet NVM Update Tool Quick Usage Guide for EFI https www ssl intel com content www us en embedded products networking nvm update tool quick efi usage guide html Intel Ethernet NVM Update Tool Quick Usage Guide for VMware ESX http...

Page 14: ... fiber optic cables to the NIC card greatly increasing the cable reach Note that NIC cards are shipped without SFP modules Warning Never attempt to view optical connectors that might be emitting laser energy Do not power up the laser product without connecting the laser to the optical fiber and putting the cover in position as laser outputs will emit infrared laser light at this point Caution We s...

Page 15: ...P from a device Some SFP transceiver module temperatures may exceed 160 F 70 C and be too hot to touch with bare hands Warning Invisible laser radiation may be emitted from the aperture of the port when no cable is connected avoid exposure to laser radiation and do not stare into open apertures 1 Unlock the locking mechanism by opening the handle 2 Pull the module out of the cage For More Fiber SF...

Page 16: ...e PCB LED Description D1 on PCB Power on indicates power is on LED D1 lights to indicate the 3 3V is being generated from the 12V PCIe voltage on the card D1 is located on the top of the card near the back of the PCB L A Link Activity on bracket Fiber port link status On link OK Off link fail Flash link OK and activity 1G 10G Speed on bracket ON 10G OFF 1G ...

Page 17: ...the link partner is enabled active and can send and receive traffic Make sure the adapter and link partner settings match each other or are set to auto negotiate If there is port activity disconnect reconnect the cable to restart the initialization process Restart the workstation to restart the initialization process Contact Tech Support See Contact Us on page 22 5 Check the log file at C Windows ...

Page 18: ...r Guide 33819 Rev A https www transition com Page 18 of 22 Product and Box Label Information The Product ID MAC Address Serial Board PN and Rev are printed on the Box Label and Device Label Product Label Box Label Product Label Placement ...

Page 19: ..._________________________________________________________ PC s Icon Tray indication ________________________________________________________________ Connected Device s ___________________________________________________________________ SFP Model ___________________________________________________________________________ Cable type ___________________________________________________________________...

Page 20: ...eral Communications Commission FCC Statement This equipment has been tested and found to comply with the FCC Part 15 Subpart B Class B CISPR 22 A1 2000 A2 2002 ICES 003 2004 Class B European Community CE Electromagnetic Compatibility Directive This equipment has been tested and found to comply with the protection requirements of European Emission Standard EN 55032 and EN 55024 ...

Page 21: ...pping may void this warranty The return authorization number must be written on the outside of the carton to ensure its acceptance We cannot accept delivery of any equipment that is sent to us without a CRA or RMA number CRA s are valid for 60 days from the date of issuance An invoice will be generated for payment on any unit s not returned within 60 days Upon completion of a demo evaluation test ...

Page 22: ...ice tel 1 952 941 7600 toll free 1 800 526 9267 fax 952 941 2322 sales transition com techsupport transition com customerservice transition com Address Transition Networks 10900 Red Circle Drive Minnetonka MN 55343 U S A Web https www transition com 7 Record of Revisions Rev Date Description A 6 30 20 Initial release Trademarks All trademarks and registered trademarks are the property of their res...

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