Transition Networks
N-TGE-SFP-02 User Guide
33819 Rev. A
Page
17
of
22
4. Troubleshooting
If the N-TGE-SFP-02 NIC fails, isolate and correct the fault by determining the answers to the following questions
and then taking the indicated action:
1.
Verify that section
5. Technical Specifications
on page
13
are met.
2.
Verify that section
2. Installation
instructions on page
4
were followed.
3.
Is the green L/A LED lit indicating link up?
NO
•
Ensure the switch port is not down.
•
Remove the failed adapter and reboot the system.
•
Reseat the NIC in its PCIe slot or insert the NIC in a different PCIe slot.
•
If the PCIe slot is known to be functional, replace the adapter.
•
Contact Tech Support. See
Contact Us
on page
18
.
YES
•
Proceed to step 4.
4.
Is the green L/A LED blinking indicating traffic is present?
NO
•
Check the cables for proper connection.
•
Ensure that the cable is connected on both ends or use a known working cable.
•
Make sure the cable length does not exceed specifications.
•
Check for conflicting or incompatible hardware devices and settings.
•
Make sure the link partner is enabled, active and can send and receive traffic.
•
Make sure the adapter and link partner settings match each other or are set to auto-negotiate.
•
If there is port activity, disconnect / reconnect the cable to restart the initialization process.
•
Restart the workstation to restart the initialization process.
•
Contact Tech Support. See Contact Us
on page
5.
Check the log file at C:\Windows\System32\LogFiles\PerformanceTuning.log.
6.
Check your process monitor and other system monitors. Ensure there is sufficient processor and memory
capacity to perform networking activity.
7.
In Windows 7 with a port set to 10G, inserting a 1G SFP stops the interface. You must remove the SFP and
disable/enable the port to get it started. The issue exists with Windows 10 older demo versions.
8.
Check the Release Notes for new features, changes, and known issues.
9.
Check for updated drivers; see
Downloading and Installing the Driver
on page
10.
Check the Intel
for possible documented issues. Select your adapter from the adapter family
list. Check the FAQs section and check the Knowledge Base.
11.
Verify that the function you are trying to perform is supported. See Features
on page
12.
Contact Transition Networks Technical Support; see Contact Us
on page
