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TRACKWRENCH.COM
6. Warranty
TrackWrench
®
is an independent product group within
RAD Torque Systems B.V.. Therefore, all TrackWrench
®
products fall under the Terms and Conditions of RAD
Torque Systems B.V..
6.1. New tool warranty
Any new tool branded with the RAD name and purchased from RAD
Torque Systems B.V., or through one of its authorized distributors
or agents, is warranted to the original purchaser against defects in
materials and workmanship for a period of twelve (12) month from
the date of delivery to the end user. This guarantee is valid until
fifteen (15) months after the original calibration date.
Furthermore, the warranty conditions determine that no warranty
applies if:
1. The defect, wholly or partly, is due to unusual, inappropriate,
improper or careless use of the product;
2. The defect, wholly or partly, is due to normal wear and tear or
lack of proper maintenance;
3. The defect, wholly or partly, is due to installation, assembly,
modification and / or repair by the customer or by third parties;
4. The product is altered, modified, used or processed;
5. The product is transferred to a third party;
6. RAD Torque Systems B.V. has obtained the product, wholly or
partly, from a third party, and RAD Torque Systems B.V. can not
claim compensation under warranty;
7. RAD Torque Systems B.V. in manufacturing of the product raw
materials, and suchlike has used those on the instructions of the
customer;
8. The product has a small deviation in it’s quality, finishing, size,
composition and suchlike, which is not unusual in the industry or
if the defect was technically unavoidable;
9. The customer has not fulfilled all obligations under the
agreement promptly and correctly towards RAD Torque Systems
B.V..
6.2. Repaired tool warranty
After the warranty has expired a three (3) month warranty applies to
the original purchaser against defective in material or workmanship
or both from the date of repair.To qualify for the above mentioned
warranties, written notice to RAD Torque Systems B.V. must be given
immediately upon discovery of such defect, at which time RAD
Torque Systems B.V.. will issue an authorization to return the tool.
Freight costs must be paid in advance. When returning a tool, the
reaction arm/s being used with the tool must also be returned.
For the latest warranty terms, please see our sales conditions on our
website www.trackwrench.com.
