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20. Warranty
TPS Pty Ltd guarantees all instruments and sensors to be free from defects in material and
workmanship when subjected to normal use and service. This guarantee is expressly limited to the
servicing and/or adjustment of an instrument returned to the TPS Pty Ltd Factory Service Centre,
freight prepaid, within twelve (12) months from the date of delivery, and to the repairing, replacing,
or adjusting of parts which upon inspection are found to be defective. Warranty period on sensors
is six (6) months.
Freight costs to and from the factory are the responsibility of the purchaser. Shipping damage is not
covered by this warranty.
TPS Pty Ltd accepts no liability for any incidental or consequential damages caused by or resulting
from the use or misuse of this equipment either due to failure of the equipment, incorrect
calibration, incorrect operation, or from interpretation of information derived from the equipment.
Specifications are subject to change without notice. This warranty becomes invalid if modifications
or repairs are carried out on this unit by unauthorised persons. There are no express or implied
warranties which extend beyond the face hereof.
Procedure for Service
Please read service details on our
‘Service’ web page
first:
http://www.tps.com.au/service.htm
TPS Pty Ltd has a reputation for prompt and efficient service. If you feel that this equipment is in
need of repair, please re-read the manual. Sometimes, instruments are received for "repair" in
perfect working order. This can occur where batteries simply require replacement or re-charging, or
where the sensor simply requires cleaning or replacement.
Return the instrument AND ALL SENSORS to TPS Pty Ltd freight pre-paid. It is your
responsibility as the sender to ensure that TPS Pty Ltd receives the unit, so consider using a
traceable freight service.
Please check that the following is enclosed with your equipment:
•
A TPS ‘Service / Return Goods Form’ – see web link below:
http://www.tps.com.au/Service/Service%20form_web.pdf
•
Your full name
•
Your company name
•
Your email address or fax number
•
Your return street address
•
A description of the fault. (Please be specific - "Please Repair" does not describe a
fault.)
Your equipment will be repaired and returned to you by express air freight where possible.
For instruments beyond warranty period, a repair cost will be calculated from parts and labour
costs and emailed to you. If you decline to have the equipment repaired, the complete instrument
will be returned to you freight paid, not serviced.
TPS Pty Ltd has only one service location, which is located at our factory in Brisbane:
Service Department
TPS Pty Ltd
Unit 6 / 253 Leitchs Road
Brendale, QLD 4500
Australia
T: (07) 3205 8027
F: (07) 3808 4871
E:
W:
www.tps.com.au