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Rear and Rear soft, front cleansing, wand

Trouble

Please check

Ref. 

Page

The wand 

(or cleansing water) 

does not come out

 

Did you sit on the toilet continuously for 2 hours or longer? 
(If so, operation is stopped for safety purposes.)

 

Stand up from the seat and then use again.

-

 

The seat switch will not turn on unless you sit on the seat properly.

 

Sit back on the toilet seat.

11

 

Are you using a toilet seat cover, a toilet lid cover or 
a seat for infants?

 

Remove any covers. When using a seat for infants 
or a soft highchair, remove after each use.

Covers

11

The wand extends but 

the cleansing water 

does not come out /

The cleansing water 

pressure is weak

 

Has a water failure occurred?

 

Press the "STOP" button and wait until water service is restored.

-

 

Is the shuto

  valve closed?

 

Fully open the shutoff valve.

15

 

Is the water 

fi

 lter drain valve clogged with foreign matter?

 

Clean the filter.

31

 

Is the water pressure set to a low level?

17

 

Is the water drain plug loosened?

 

Tighten the water drain plug securely.

40

The cleansing water 

is cold

 

Is the water temperature set to "OFF" or a low level?

 

When the temperature of the water supply or the bathroom is low, the water 
temperature may be low when first sprayed.

 

Is energy saver in operation?

 

Wait 10 minutes after having sat on the toilet seat.
You can turn it "OFF" if the energy saver feature is "ON".

22

-

24

Stops in the middle 

of use

 

Rear, rear soft and front cleansing stop automatically after 5 minutes of 
continuous use.

 

Does the seat switch have di

  culty detecting?

 

Sit back on the toilet seat. If you get up slightly from the seat, or sit forward on 
the seat, the seating switch may temporarily stop detecting your presence.

-

11

 Water comes out 

unexpectedly 

from the wand

 

Water may sometimes come out from around the wand when it expands in 
the warm water tank.

-

Warm air drying (SW2043R only)

Trouble

Please check

Ref. 

Page

The dryer 

temperature is low

 

Is the dryer temperature set to low level?

22

Stops in the middle 

of use

 

The feature stops automatically after 10 minutes of continuous use.

 

Does the seat switch have di

  culty detecting?

 

Sit back on the toilet seat. If you get up slightly from the seat, or sit forward on 
the seat, the seating switch may temporarily stop detecting your presence.

-

11

Toilet Seat and Toilet Lid

Trouble

Please check

Ref. 

Page

The toilet seat is 

cold

 

Is the toilet seat temperature set to "OFF" or a low level?

22

 

Is the ENERGY SAVER LED (orange) lit?

When the SEAT LED (green) is also lit.

 

The toilet seat temperature has been lowered to save energy. When you sit, 
the toilet seat is temporarily heated.

When the SEAT LED is OFF.

 

Energy saver is operating and has turned off the toilet seat heater. When 
you sit on the seat, the toilet seat heater is turned on temporarily and the 
seat is warmed in about 15 minutes.
You can turn it "OFF" if the energy saver feature is "ON".

24

 

Have you been seated for a long time?

After about 20 minutes of sitting, the temperature starts going down, and 
after about 1 hour, the toilet seat heater is turned "OFF".

 

Stand up from the seat and then use again.

-

 

Did you put anything on the toilet seat or the toilet lid?

 

Remove the object from the toilet seat or the toilet lid.

-

 

The seat switch will not turn on unless you sit on the seat properly.

 

Sit back on the toilet seat.

11

 

Is a toilet lid or seat cover installed?

 

Remove any covers.

11

Energy Saver

Trouble

Please check

Ref. 

Page

The energy saver 

feature is not 

working

 

Because the function takes several days learning the usage conditions before 
starting energy saver, the amount of energy saving may be low, depending 
on the frequency of use.

 

Check the energy saver feature.

24

Troubleshooting

Reference

Summary of Contents for WASHLET SW2024

Page 1: ...gistration Please visit our web site http www totousa com If you have questions regarding warranty policy or coverage please contact TOTO U S A Inc Customer Service Department 1155 Southern Road Morro...

Page 2: ...d position adjustment 16 17 Water pressure adjustment Oscillating cleansing Pulsating cleansing Personal setting lock Drying Warm air drying 16 Changing the temperature Temperature adjustment 22 23 Sa...

Page 3: ...ise or emits a strange odor The product emits smoke The product is abnormally hot The toilet seat cushion is out of place Continued use after malfunction could cause a fire electric shock heat short c...

Page 4: ...t circuit Pull the power plug out from the outlet and wipe clean with a dry cloth Always unplug the power plug from the outlet before removing the main unit Failure to do so could cause a fire or elec...

Page 5: ...inus signs on the batteries before inserting them Remove depleted batteries immediately When replacing the batteries Replace both batteries with new ones Use the same brand for both new batteries any...

Page 6: ...ilet seat and lid and do not press them with hands Failure to do so may turn on the seat switch causing the floor to get wet if buttons on the remote control are touched and warm water comes out from...

Page 7: ...Wand cover Wand Heated seat Toilet lid Page 15 Page 15 Seat switch Built in Power cord Warm air outlet cover Deodorizer outlet Deodorizing filter Page 27 Toilet seat cushions Cover Water drain plug P...

Page 8: ...the remote control again Tighten the screw Overtightening may cause damage to parts such as the hanger 1 Insert the battery 1 Remove the remote control from the hanger Remote control Hanger 2 Open th...

Page 9: ...or about 10 seconds in their set positions and the water temperature display switches Functions that operate when a button is pressed during REAR SOFT or FRONT cleansing OSCILLATING The wand moves bac...

Page 10: ...RIZER ON 1 CLEANING AUTO FUNCTIONS 1 1 1 AUTO ENERGY SAVER OFF ENERGY SAVER 1 1 WAND CLEANING MODE ON OFF CLEANING 1 1 1 BEEP 2 SETTING LOCK OTHER SETTINGS 1 3 OFF ON 3 PERSONAL SETTING LOCK ON WATER...

Page 11: ...out 2 minutes Starts the deodorizer PRE MIST ON OFF Page 34 A mist is sprayed inside the toilet bowl to make it more di cult for dirt to adhere PRE MIST SW2043R only The pre mist will not spray for ab...

Page 12: ...displayed on SW2024 remote control 1 Press TEMP WATER TEMPERATURE SETTING SEAT DRYER 2 Use to select the item you want to set WATER SEAT DRYER TEMPERATURE SETTING WATER SEAT DRYER TEMPERATURE SETTING...

Page 13: ...SAVER 1 AUTO ENERGY SAVER OFF ENERGY SAVER 1 1 4 Use to select ON OFF and then press ENTER 1 AUTO ENERGY SAVER ON ENERGY SAVER 1 1 AUTO ENERGY SAVER ON To return 2 Use to select ENERGY SAVER and then...

Page 14: ...nd then wipe with a soft cloth soaked in water Neutral kitchen detergent Paint thinner Benzene Powdered cleanser 3 Insert the power plug The POWER LED lights up Attention The Washlet is an electric ap...

Page 15: ...wl Approximately once a month You can remove the main unit to clean the top of the toilet bowl and the bottom of the main unit Soft cloth soaked in water Toilet paper etc May cause damage 1 Unplug the...

Page 16: ...se the shuto valve The water supply stops CAUTION Do not remove the water filter drain valve while the shuto valve is open Otherwise water may leak out 2 Extend the wand Operate with the buttons on th...

Page 17: ...mist in the toilet bowl automatically ON OFF SW2043R Page 34 DEODORIZER Set whether or not to deodorize automatically ON OFF OTHER SETTINGS BEEP Set whether or not to make a beep sound ON OFF All mod...

Page 18: ...ll not be displayed on SW2024 remote control Set whether or not to spray mist in the toilet bowl automatically PRE MIST SW2043R only 4 Use to select PRE MIST CLEANING 1 2 1 PRE MIST ON 2 DEODORIZER ON...

Page 19: ...GS 2 3 ON ON SETTING LOCK PRESS ENTER FOR 2 SEC TO RESET 5 Check the displayed screen Display screen during setting lock SETTING LOCK PRESS ENTER FOR 2 SEC TO RESET Cancellation method Press ENTER for...

Page 20: ...e to High Page 22 To maintain the temperature When finished close the toilet seat and toilet lid To use the Washlet again The water needs to be resupplied See below When the ambient temperature is lik...

Page 21: ...e control transmitter or the remote control receiver blocked Remove obstructions dirt water droplets or any other blockages Close Open Battery cover The remote control uses batteries to operate Remote...

Page 22: ...sometimes come out from around the wand when it expands in the warm water tank Warm air drying SW2043R only Trouble Please check Ref Page The dryer temperature is low Is the dryer temperature set to...

Page 23: ...ting on the toilet seat You may feel air when a mist is sprayed You can turn it OFF 20 34 Specifications Item SW2043R SW2024 Rated power supply AC 120 V 60 Hz Rated power consumption 408 W 292 W Type...

Page 24: ...not intact this limited warranty is void 5 In order for this limited warranty to be valid proof of purchase is required TOTO encourages warranty registration upon purchase to create a record of Produ...

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