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56

Troubleshooting

Energy Saver

Trouble

Please check

Ref. 

Page

The timer energy 

saver feature is not 

working

 

Did you replace the remote control batteries?

"Timer energy saver" may be canceled when the batteries are replaced.

 

Set the timer energy saver again at the time you want to start it.

14
28

The auto energy 

saver feature is not 

working

 

Because the function takes several days learning the usage conditions before 
starting energy saver, the amount of energy saving may be low, depending 
on the frequency of use.

 

Check the energy saver setting.

26

Deodorizer

Trouble

Please check

Ref. 

Page

The deodorizer 

seems to be not 

working

 

Even after sitting down, you do not hear operation sounds.

 

Sit back on the toilet seat.

 

If you hear an operation sound when you sit on the toilet seat.

 

Clean the deodorizing filter.

11

33

A strange odor is 

emitted

 

Are you using an air freshener or deodorizer that you purchased separately?

Doing so may reduce the effectiveness of the NEOREST deodorizer or 
cause strange odors.

 

Remove the air freshener or deodorizer.

-

The deodorizer is not

working

 

Is "Deodorizer" set to "OFF"?

 

Set to "ON".

42

Sanitary

Trouble

Please check

Ref. 

Page

The soft light, 

bowl light and 

CLEAN indicator 

do not light up

 

Is the setting "OFF"?

 

Set to "ON".

 

If the CLEAN indicator LED is not lit, it is time to replace the component that 
generates "". Consult the installer, seller or the contact listed on the 
back cover of this manual.

44

Back 

cover

The pre-mist sprays 

out spontaneously

 

When body sensor A detects someone, the pre-mist is sprayed.

 

When the cleansing feature (rear and front cleansing etc,) is not used for 
about 8 hours, mist is sprayed on the bowl unit automatically.

11

20

The UV lamp

illuminates the inside

of the toilet bowl

(SN996MX only)

 

When the cleansing functions have not been used in 10 hours, the UV lamp 
lights up.

20

The toilet bowl

surface repels water

or tends to get dirty

(SN996MX only)

 

The toilet bowl surface needs to be cleaned.

 

Clean with a toilet brush or the like using commercially available 
hydrochloric acid-based or inorganic acid-based detergent.

For daily cleaning, use neutral detergent.

 

Is "Auto open/close (lid)" set to "OFF"?

 

When "Auto open/close (lid)" is set to "OFF", UV light does not work while 
the lid is open.

32

40

Summary of Contents for CT994CEFG01

Page 1: ...chase of the product Please read the enclosed information to ensure the safe use of your product Be sure to read this Instruction Manual before using your product and keep it in a safe place for futur...

Page 2: ...g the bowl unit cleanliness Photocatalyst cleaning Removing odors Deodorizer Convenience Functions Flushing Remote control bowl unit cleaning 17 Auto bowl unit cleaning 22 23 Opening and closing Openi...

Page 3: ...o bowl unit cleaning Auto open close lid Soft light Temperature Adjustment 24 Energy Saver Features 26 Power Plug 30 Top unit 31 Bowl Unit 32 Deodorizing Filter 33 Wand 33 Wand cleaning Water Filter D...

Page 4: ...ven supervision or instruction concerning use of the appliance by a person responsible for their safety Children should be supervised to ensure that they do not play with the appliance Use the new hos...

Page 5: ...t Doing so may cause condensation resulting in a fire electrical shock heat or a short Do not do anything that may damage the power cord power plug Do not strike yank twist excessively bend damage alt...

Page 6: ...lectrical shock Always connect the NEOREST to the cold water supply Connecting to hot water supply may result in burns and equipment damage Make sure that a properly grounded 3 prong outlet has been i...

Page 7: ...Toilet cleaner household cleaner benzene paint thinner powdered cleanser or nylon scrubbing pads These items may damage or crack the plastic and cause injury or malfunction These items could damage th...

Page 8: ...e outlet When using the product again allow the product to refill with water first Otherwise the water in the tank might become contaminated and cause skin inflammation or other problems Leaving the p...

Page 9: ...plug is not working properly has been dropped or damaged or has been dropped in water Return the product to a service center for examination and repair 4 Keep the cord away from heated surfaces 5 Nev...

Page 10: ...s to whether the product is properly grounded This product is factory equipped with a specific electric cord and plug to permit connection to a proper electric circuit Make sure that the product is co...

Page 11: ...pply force to the remote control May cause malfunction To prevent the remote control from being dropped set it in the hanger when you are not using it Be careful not to expose it to water Do not place...

Page 12: ...Built in Body sensor A Page 11 Side panel Page 15 Shutoff valve Page 15 Water filter drain valve Page 34 Water drain lever Page 50 Cover Bowl unit Page 32 Heated seat Wand Wand cover Warm air outlet c...

Page 13: ...ushion Toilet seat cushions Sewage block packing Body sensor B Page 11 Side panel Page 15 Deodorizing filter Page 33 SN994M The toilet lid shape varies by model Descriptions in this manual are based o...

Page 14: ...mote control from the hanger Remote control Hanger 2 Open the battery cover and insert two AA batteries Close Open Battery cover When batteries are properly inserted temperature levels appear on the d...

Page 15: ...If the LED on the main display is not lit up pressing POWER ON OFF will light it up 3 Reinstall the side panel 2 Keep it aligned with the reference line for panel installation 2 1 3 3 Tighten 1 Fit i...

Page 16: ...re pulsating between soft and strong The setting changes between ON and OFF each time the button is pressed You can adjust the washing position to 5 different points between the front and the rear usi...

Page 17: ...ns and closes the toilet seat Flushing Opening and closing MENU RETURN button Temperature adjustment button Display screen 17 Operation Adjust settings Return to previous menu Adjust temperatures Adju...

Page 18: ...CT Set up easily with simple steps This section is an overview of the settings that can be configured with the remote control See the corresponding pages for the detailed descriptions Remote control b...

Page 19: ...O ENERGY SAVER 2 TIMER SAVER ENERGY SAVER 1 2 1 BOWL CLEANING 2 WAND CLEANING MANUAL CLEANING 1 2 ON OFF ON OFF 1 AUTO FLUSH 2 AUTO FLUSH DELAY AUTO FLUSH 1 2 1 AUTO FLUSH 2 AUTO OPEN CLOSE 3 AUTO CLE...

Page 20: ...d with ewater 1 AUTO WAND CLEANING PHOTOCATALYST CLEANING SN996MX only Pre mist A mist is sprayed inside the bowl unit to make it more difficult for dirt to adhere After mist ewater 1 mist is sprayed...

Page 21: ...the following conditions The toilet lid is open such as when Auto open close is set to OFF Flush and cleansing 3 are not used When the Flush and cleansing 3 are not used for about 10 hours the UV lamp...

Page 22: ...n using the toilet seat The toilet flushes After about 10 seconds When standing and using Opening the toilet lid automatically AUTO OPEN CLOSE When using the toilet seat Toilet lid opens The toilet li...

Page 23: ...ushes Performs a Light flush about 3 seconds after the user has moved about 30 cm about 0 98 ft away from the bowl unit When the toilet lid is closed by hand it cannot open automatically for about 15...

Page 24: ...If the remote control is locked to prevent theft Page 14 Hanger 2 Press TEMP WATER TEMP SEAT TEMP DRYER TEMP WATER TEMP SEAT TEMP DRYER TEMP Five different temperature levels from high to low and OFF...

Page 25: ...P DRYER TEMP WATER TEMP SEAT TEMP DRYER TEMP WATER TEMP SEAT TEMP DRYER TEMP WATER TEMP SEAT TEMP DRYER TEMP Warm water temperature OFF Low High Toilet seat temperature Press until OFF appears OFF Low...

Page 26: ...bout 15 minutes Type Situation When energy saver is set Main display AUTO ENERGY SAVER You want the NEOREST to save energy automatically The NEOREST detects time periods with infrequent use and lowers...

Page 27: ...Low Example Used infrequently from 9 pm to 6 am Set temperature 1 Low temperature 2 Low temperature 2 Green OFF Example Set from 8 am to 5 pm Set temperature 1 Set temperature 1 OFF 3 During Timer ene...

Page 28: ...RGY SAVER 2 4 17 5 PUSH 6 7 Use to select ENERGY SAVER and then press ENTER ENERGY SAVER 1 AUTO ENERGY SAVER 2 TIMER SAVER 1 2 OFF ENTER PUSH SELECT CAUTION During setting the display goes out when no...

Page 29: ...s ENTER ENERGY SAVER 1 AUTO ENERGY SAVER 2 TIMER SAVER 2 2 OFF ENTER PUSH SELECT 4 Use to select 3H 6H 9H OFF and then press ENTER TIMER SAVER 1 TIMER SAVER 1 1 3H 17 5 PUSH SELECT TIMER SAVER ON To r...

Page 30: ...en disconnecting hold the main body of the power plug Pulling the power cord may damage the power plug or power cord For safety disconnect the power plug before cleaning or maintenance Top Unit Bowl U...

Page 31: ...ating agent These products would not damage the porcelain surface but they may cover the porcelain surface and reduce the effect of the built in stain prevention technology 3 Top Unit Approximately da...

Page 32: ...de based detergent containing hydrogen fluoride or ammonium fluoride Wire brush Abrasive nylon scrubbing brush 1 Unplug the power plug 2 Clean with a toilet brush or a similar tool If the bowl unit is...

Page 33: ...ximately once a month If you notice dirt Wand cleaning Soft cloth soaked in water Toilet paper etc May cause damage 1 Extend the wand Operate with the buttons on the back side of the remote control 1...

Page 34: ...ise water may leak out 3 Extend the wand Operate with the buttons on the back side of the remote control 1 Press MENU 2 Use to select MANUAL CLEANING Press ENTER 3 Use to select WAND CLEANING ON OFF P...

Page 35: ...and then pull Cover Water Filter Drain Valve 6 Clean with a tool such as a toothbrush Also remove any dust from inside the hole of the water filter drain valve 7 Reinstall the water filter drain valve...

Page 36: ...Y SEAT LID AUTO CLEANING AUTO WAND CLEAN DEODORIZER LIGHT SOFT LIGHT BOWL LIGHT INDICATOR OTHER SETTINGS BEEP PERSONAL SETTING LOCK PRESSURE POSITION SETTING WATER TEMP SEAT TEMP DRYER TEMP CAUTION Du...

Page 37: ...on closing it with hands 15S 30S 90S Automatically open and close the toilet lid only Automatically open and close the toilet seat and toilet lid LID SEAT LID Set whether or not to clean the wand auto...

Page 38: ...CLOSE 1 4 ENTER PUSH SELECT Use to select AUTO FLUSH and then press ENTER AUTO FLUSH 1 AUTO FLUSH 2 AUTO FLUSH DELAY 1 2 ON 10S ENTER PUSH SELECT Set whether or not to clean the bowl unit automaticall...

Page 39: ...H DELAY 1 2 OFF 10S ENTER PUSH SELECT AUTO FLUSH OFF To return 4 Use to select AUTO FLUSH DELAY AUTO FLUSH 1 AUTO FLUSH 2 AUTO FLUSH DELAY 2 2 ON 10S ENTER PUSH SELECT 5 Use to select 5S 10S 15S and t...

Page 40: ...ENTER PUSH 1 4 ON 90S Set whether or not to open and close the toilet lid automatically 1 AUTO OPEN CLOSE Change the amount of time before the lid seat closes automatically 3 AUTO CLOSE DELAY 2 Chang...

Page 41: ...PUSH SELECT 3 4 90S 15S 5 Use to select 15S 30S 90S and then press ENTER AUTO OPEN CLOSE 2 AUTO CLOSE DELAY 3 AUTO OPEN DELAY 17 5 PUSH SELECT 3 4 90S 30S AUTO OPEN DELAY 30S To return 4 Use to selec...

Page 42: ...LOSE 3 AUTO CLEANING 3 4 17 5 PUSH SELECT Use to select AUTO CLEANING and then press ENTER AUTO CLEANING 1 AUTO WAND CLEAN 2 DEODORIZER SELECT ENTER PUSH 1 2 ON ON Set whether or not to clean the wand...

Page 43: ...s ENTER AUTO CLEANING 1 AUTO WAND CLEAN 2 DEODORIZER 17 5 PUSH SELECT 1 2 OFF ON AUTO WAND CLEAN OFF To return 4 Use to select DEODORIZER AUTO CLEANING 1 AUTO WAND CLEAN 2 DEODORIZER ENTER PUSH SELECT...

Page 44: ...PUSH SELECT Use to select LIGHT and then press ENTER LIGHT 1 SOFT LIGHT 2 BOWL LIGHT SELECT ENTER PUSH 1 3 ON ON Set whether or not to use the soft light SOFT LIGHT Set whether or not to use the light...

Page 45: ...urn 4 Use to select BOWL LIGHT LIGHT 1 SOFT LIGHT 2 BOWL LIGHT 17 5 PUSH 6 7 2 3 21 21 5 Use to select ON OFF and then press ENTER LIGHT 1 SOFT LIGHT 2 BOWL LIGHT 17 5 PUSH 6 7 2 3 21 OFF BOWL LIGHT O...

Page 46: ...Set whether or not to make a beep sound BEEP Set whether or not to use the personal setting lock PERSONAL SETTING LOCK Set to keep your favorite pressure and position settings for future use PRESSURE...

Page 47: ...K OTHER SETTING 3 PERSONAL SETTING LOCK 17 5 PUSH SELECT 3 4 ON 4 Use to select ON OFF and then press ENTER OTHER SETTING 3 PERSONAL SETTING LOCK 17 5 PUSH SELECT 3 4 OFF PERSONAL SETTING LOCK OFF To...

Page 48: ...When the water supply is restored be sure to perform a flush To prevent waste from remaining in the drain pipe If you cannot operate with the remote control Operation is also possible using the butto...

Page 49: ...1 Press MENU 2 Use to select MANUAL CLEANING Press ENTER 3 Use to select WAND CLEANING ON OFF Press ENTER to extend the wand Hold the wand in the extended position until no more water comes from aroun...

Page 50: ...ter 1 Remove the side panel left and close the shutoff valve Page 15 Page 51 2 Drain the pipe Step 2 1 to 4 on Page 49 3 Pull out the water drain lever Water comes out from around the wand about 20 se...

Page 51: ...OFF on the control panel Is the breaker on the distribution board turned on Check whether there is a power outage or the breaker has turned OFF POWER LED POWER ON OFF Is the Energy Saver LED lit While...

Page 52: ...lid cover or a seat for infants Remove any covers When using a seat for infants or a soft highchair remove after each use Covers 11 The wand extends but the cleansing water does not come out The clean...

Page 53: ...ON it is not available in the following instances About 60 seconds after the toilet is flushed After about 60 seconds have passed flush using the remote control When the time spent sitting on or stand...

Page 54: ...dy sensor have difficulty detecting Remove any dirt that is on the body sensor Even when set to ON Auto open close lid is not performed for about 15 seconds after the toilet seat or toilet lid is clos...

Page 55: ...e are no obstructions disconnect the plug and insert it again after about 5 seconds Then press the SEAT OPEN CLOSE button on the remote control Cannot open or close with the remote control If it opens...

Page 56: ...freshener or deodorizer The deodorizer is not working Is Deodorizer set to OFF Set to ON 42 Sanitary Trouble Please check Ref Page The soft light bowl light and CLEAN indicator do not light up Is the...

Page 57: ...r being drained When not using the product When the cleaning feature is not used for about 8 hours you may hear the sound of auto wand cleaning 20 Water splashes up when using the toilet The water in...

Page 58: ...ice Vacuum breaker Check valve Warm air dryer Warm air temperature 2 Adjustable temperature range about 35 C to 60 C about 95 F to 140 F Airflow volume Approx 0 29 m3 min Approx 10 24 ft3 min Heater c...

Page 59: ...imited warranty is void 5 In order for this limited warranty to be valid proof of purchase is required TOTO encourages warranty registration upon purchase to create a record of Product ownership at ht...

Page 60: ...e 770 282 8686 Warranty Registration and Inquiry For product warranty registration TOTO U S A Inc recommends On Line Warranty Registration Please visit our web site http www totousa com If you have qu...

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