Toshiba WIRELESS LAN MODULE GN-1050 Operator'S Manual Download Page 53

Page: 53 / 60

2 APPENDIX

Troubleshooting 51

Troubleshooting

When Error Messages are Displayed

If any error messages are displayed on the touch panel, see the following table to troubleshoot the problems for the
Wireless LAN.

When Cannot Connect to TOSHIBA MFP

When you cannot connect to this equipment, reboot it *. If you still cannot, check the following requirements:

The user certificate is not expired.

The access point settings and network settings are correctly set.

Press and hold the [POWER] button for at least 1 second to shutdown the equipment and then press it again.

Error Message

Troubleshooting

Bad certificate

Unsupported certificate is installed. Reinstall the appropriate certificate. This
equipment supports md5RSA and sha1RSA certificate only.

Bad record mac

SSL Key exchange failed. Turn the power OFF and then ON to restart the
equipment.

Certificate expired

The certificate has been expired. Make sure that the time is set correctly or
whether the certificate is expired.

Certificate revoke

The certificate has been revoked. Ask your network administrator.

Certificate unknown

The installed CA certificate cannot work as server certificate. Make sure to install
a correct CA certificate.

Decompression failure

This equipment does not support the SSL compression. Please disable the SSL
compression on the RADIUS server.

Handshake failure

Unsupported encryption may be set on the server. Make sure to use the
supported encryption method.

Illegal parameter

Unsupported version of the TLS protocol may be used. Make sure to use the
supported version of the TLS protocol.

No certificate

No certificate is installed or you do not specify the certificate file name. Make
sure to install the certificate and specify the certificate file name correctly.

Peer error certificate

Installed CA certificate cannot verify the server certificate in the RADIUS server.
Make sure to install a correct CA certificate.

Peer error no certificate

The RADIUS server operates the communication with the certificate using the
TLS protocol.

Peer no cipher

The RADIUS server requests the unsupported encryption for this equipment.

Peer error unsupported certificate
type

This equipment uses the certificate that the RADIUS server does not support.

Peer unexpected message

The RADIUS server sends the message that is not TLS standard. Confirm the
settings on the RADIUS server.

Unknown remote error type

The RADIUS server sends the alert message of illegal TLS.

Unsupported certificate

This equipment uses the certificate that the RADIUS server does not support.

Unknown ca

Installed CA certificate cannot verify the server certificate in the RADIUS server.
Make sure to install a correct CA certificate.

Unable to connect

Ask the administrator.

Summary of Contents for WIRELESS LAN MODULE GN-1050

Page 1: ...MULTIFUNCTIONAL DIGITAL SYSTEMS Operator s Manual for Wireless LAN Module GN 1050 ...

Page 2: ...ION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC No patent liability is assumed however with respect to the use of the information contained herein ...

Page 3: ... and location of some buttons on the control panel and the dimension of the touch panel of the e STUDIO6530C Series differ from those of other series however the names and functions of the buttons and parts are the same y The details on the touch panel menus may differ depending on the operating environment such as whether options are installed y The illustration screens used in this manual are fo...

Page 4: ...and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries y Apple AppleTalk Macintosh Mac Mac OS Safari and TrueType are trademarks of Apple Inc in the US and other countries y Adobe Adobe Acrobat Adobe Reader Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incorporated y Mozilla Firefox and Firefox logo are trademarks o...

Page 5: ...dations TOSHIBA believes Wireless LAN is safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless LAN may be restricted by the proprietor of the build...

Page 6: ...a cardiac pacemaker at least 22 cm Radio waves can potentially affect cardiac pacemaker operation thereby causing respiratory troubles Do not use the product inside a medical facility or near medical electric equipment Radio waves can potentially affect medical electric equipment thereby causing an accident due to malfunction Do not use the product near an automatic door fire alarm or other automa...

Page 7: ...4 GHz wideband transmission systems and 5 GHz high performance RLAN equipment EN 60950 1 Safety of information technology equipment including electrical business equipment EN 50385 Product standard to demonstrate the compliance of radiobase stations and fixed terminal stations for wireless telecommunication systems with the basic restrictions or the reference levels related to human exposure to ra...

Page 8: ... module is installed into the system Contains FCC ID BJI GN1050 shall be placed on the outside of final host system Caution Exposure to Radio Frequency Radiation To comply with FCC RF exposure compliance requirements a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons This device must not be co located or operating in conjunction with any o...

Page 9: ... y The unauthorized reproduction of this document in whole or in part is prohibited y The specifications designs and other contents of this document are subject to change without notice y The contents of this document are believed to be accurate however if any discrepancies noted should be brought to the attention of TOSHIBA authorized dealer or service engineer y Notwithstanding the foregoing the...

Page 10: ......

Page 11: ...e network list 18 Entering the SSID manually 19 Select security mode 21 Selecting WPA WPA2 security mode with EAP TLS protocol 21 Selecting WPA WPA2 security mode with PEAP protocol 27 Selecting WPAPSK WPA2PSK security mode 31 Selecting WEP security mode 33 Selecting no security mode 35 Setting up the Ad Hoc Mode 37 Select network type 37 Specify SSID 40 Select security mode 42 Selecting WEP secur...

Page 12: ...10 CONTENTS ...

Page 13: ...ings of the equipment Before Setting Up Wireless Network 12 Planning for installation 12 Setting Up the Infrastructure Mode 15 Select network type 15 Specify SSID 18 Select security mode 21 Setting up the Ad Hoc Mode 37 Select network type 37 Specify SSID 40 Select security mode 42 Disabling Wireless Network 46 ...

Page 14: ...ireless network at the same time y When the Wireless LAN Module is installed in the e STUDIO455 Series e STUDIO855 Series the equipment enters into the Sleep mode though the Super Sleep mode is enabled in the Energy Saver function Planning for installation Before setting up the Wireless LAN Module for your wireless LAN read through this section to understand the information that you require to set...

Page 15: ...tification file This equipment supports following RADIUS server y For EAP TLS Windows Server 2000 Windows Server 2003 Steel belted Radius y For PEAP Windows Server 2000 Windows Server 2003 WPAPSK WPA2PSK The WPAPSK WPA2PSK is an authentication method using the PSK Pre Shared Key between the Access Point and other wireless devices The WPAPSK WPA2PSK authentication is available only when the wireles...

Page 16: ...r wireless devices Compared with WPA WPA2 and WPAPSK WPA2PSK the WEP is less security If the wireless network is configured in the Infrastructure Mode and the Access Point supports WPA WPA2 or WPAPSK WPA2PSK it is recommended to use WPA WPA2 or WPAPSK WPA2PSK rather than WEP The WEP authentication is available for both the Infrastructure Mode and Ad Hoc Mode ...

Page 17: ...Select security mode Select network type First access the WIRELESS SETTING screen from the ADMIN menu from the Touch Panel Display to select the network type for the wireless network If you are not sure what network type to select see the following section to determine the network type first P 12 Determine the network type 1 Press the USER FUNCTIONS button on the control panel to enter the User Fu...

Page 18: ... Press the WIRELESS SETTINGS The WIRELESS SETTINGS menu is displayed 6 Press the WIRELESS SETTINGS The WIRELESS SETTINGS screen is displayed It may take a time to display the WIRELESS SETTINGS screen 7 Press the ON and press the NEXT The NETWORK TYPE screen is displayed ...

Page 19: ...ETWORK Setting Up the Infrastructure Mode 17 1 SETTING UP WIRELESS NETWORK 8 Press the INFRASTRUCTURE and press the NEXT 9 The SSID SETTINGS screen displayed Continue to the procedure for specifying the SSID P 18 Specify SSID ...

Page 20: ...an search the available SSID automatically from the wireless network Then you can select the SSID from the list 1 Press the AVAILABLE NETWORK The AVAILABLE NETWORK screen is displayed 2 Select the SSID that this equipment will connect and press the OK The screen returns to the SSID SETTINGS screen y The available network may not displayed according to the communication environmental conditions y I...

Page 21: ...1 SETTING UP WIRELESS NETWORK 3 Press the NEXT 4 The WIRELESS LAN SECURITY SETTINGS screen is displayed Continue to the procedure for specifying the security mode P 21 Select security mode Entering the SSID manually 1 Press the SSID The letter entry screen is displayed ...

Page 22: ...nter the SSID using the keyboard and digital keys and press the OK The screen returns to the SSID SETTINGS screen 3 Press the NEXT 4 The WIRELESS LAN SECURITY SETTINGS screen is displayed Continue to the procedure for specifying the security mode P 21 Select security mode ...

Page 23: ...Determine the security mode Selecting WPA WPA2 security mode with EAP TLS protocol Using the WPA WPA2 with the EAP TLS protocol you must install user certification file and CA certification file in the equipment This equipment uses the user certification file to authenticate the access rights to the wireless network and the RADIUS server authenticate this equipment using the CA certification file ...

Page 24: ... the PMK cache can be switched to ON or OFF When the WPA is selected the item for setting PMK cache is not displayed 3 Press the EAP USER NAME The letter entry screen is displayed 4 Enter the EAP user name using the keyboard and digital keys and press the OK The screen returns to the WIRELESS AUTHENTICATION EAP TLS screen In the EAP USER NAME enter the user name in User Name FQDN format Example wl...

Page 25: ...he file name of the user certification file that you install in the equipment using TopAccess If the specified certification file is not installed in the equipment the error message to input correct file name will be displayed y PASSWORD Press this to enter the password for the user certification file When pressing the USER CERTIFICATE or PASSWORD the letter entry screen is displayed Enter the val...

Page 26: ... will be displayed When pressing the CA CERTIFICATE the letter entry screen is displayed Enter the value using the keyboard and digital keys and press the OK to set the entry 8 Specify the following items and press the NEXT y FULL AGREEMENT of SERVER NAME Select the ON to confirm whether the RADIUS server name in the server certification file and the input RADIUS server name is same or not When th...

Page 27: ...t the U S government improves to replace the DES and 3DES When WPA or WPA2 is selected for the security mode only TKIP or AES CCMP can be selected The encryption intensity between each encryption is AES CCMP TKIP 10 Specify the following items and press the NEXT y TRANSMIT POWER Select the low transmit power if you want to limit the area that the wireless communication is enabled If you do not hav...

Page 28: ...ngs and press the FINISH The shutdown screen is displayed If you want to change the settings press the PREV to move back to the screen that you want to change and then repeat the operation 12 Press the YES to shutdown the equipment The wireless settings apply after restarting the equipment ...

Page 29: ...en using the WPA WPA2 with the PEAP protocol you must install the CA certification file in the equipment using TopAccess first For instructions on how to install the CA certification using TopAccess refer to TopAccess Guide 1 Press the WPA or WPA2 and press the NEXT The AUTHENTICATION SETTINGS screen is displayed When the WPA or WPA2 is selected TKIP or AES CCMP can be selected 2 Press the PEAP an...

Page 30: ...hen pressing each button the letter entry screen is displayed Enter the value using the keyboard and digital keys and press the OK to set the entry 4 Specify the following items and press the NEXT y ENCODING FORMAT Select the encoding format of the CA certification file y CA CERTIFICATE Press this to enter the file name of the CA certification file that you install in the equipment using TopAccess...

Page 31: ... encryption intensity When the PEAP protocol is selected only LOW can be selected 6 Specify the following items and press the NEXT y ENCRYPTION BETWEEN AP AND STA Select the encryption type that is used for the communication between Access Point and this equipment TKIP Select this to use TKIP encryption The TKIP provides a different key for per packet with a message integrity check This key will b...

Page 32: ...tion If you do not have to specify the fixed rate select AUTO When AUTO is selected this equipment will use appropriate rate depending on the condition Generally select AUTO The communication may fail unexpectedly if you select a static transmit rate 8 Confirm the settings and press the FINISH The shutdown screen is displayed If you want to change the settings press the PREV to move back to the sc...

Page 33: ... WPA PSK screen is displayed 2 Enter the following items and press the NEXT y WIRELESS ENCRYPTION TYPE Select the encryption type for the PSK TKIP Select this to use TKIP encryption The TKIP provides a different key for per packet with a message integrity check This key will be changed for every fixed interval AES CCMP Select this to use AES encryption The AES is the next generation cryptography a...

Page 34: ...tion If you do not have to specify the fixed rate select AUTO When AUTO is selected this equipment will use appropriate rate depending on the condition Generally select AUTO The communication may fail unexpectedly if you select a static transmit rate 4 Confirm the settings and press the FINISH The shutdown screen is displayed If you want to change the settings press the PREV to move back to the sc...

Page 35: ...ended to use WPA WPA2 or WPAPSK WPA2PSK rather than WEP 1 Press the WEP button and press the NEXT The WIRELESS ENCRYPTION WEP screen is displayed 2 Enter the following items and press the NEXT y WEP ENCRYPTION Select the bit length of the WEP key y KEY ENTRY METHOD Select the character code for the WEP key y WEP KEY Press this to enter the WEP key The maximum length of WEP key varies depending on ...

Page 36: ...tion If you do not have to specify the fixed rate select AUTO When AUTO is selected this equipment will use appropriate rate depending on the condition Generally select AUTO The communication may fail unexpectedly if you select a static transmit rate 4 Confirm the settings and press the FINISH The shutdown screen is displayed If you want to change the settings press the PREV to move back to the sc...

Page 37: ...POWER and RATE SETTING screen is displayed 2 Specify the following items and press the NEXT y TRANSMIT POWER Select the low transmit power if you want to limit the area that the wireless communication is enabled If you do not have to limit the area select 100 y TRANSMIT RATE Select the transmit data capacity for wireless communication If you do not have to specify the fixed rate select AUTO When A...

Page 38: ...ngs and press the FINISH The shutdown screen is displayed If you want to change the settings press the PREV to move back to the screen that you want to change and then repeat the operation 4 Press the YES to shutdown the equipment The wireless settings apply after restarting the equipment ...

Page 39: ...ecurity mode Select network type First access the WIRELESS SETTING screen from the ADMIN menu from the Touch Panel Display to select the network type for the wireless network If you are not sure what network type to select see the following section to determine the network type first P 12 Determine the network type 1 Press the USER FUNCTIONS button on the control panel to enter the User Functions ...

Page 40: ...tting up the Ad Hoc Mode 5 Press the WIRELESS SETTINGS The WIRELESS SETTINGS menu is displayed 6 Press the WIRELESS SETTINGS The WIRELESS SETTINGS screen is displayed 7 Press the ON and press the NEXT The NETWORK TYPE screen is displayed ...

Page 41: ...8 Press the AD HOC and press the NEXT You can specify the between 1 to 11 for the channel However if there is a channel that has already been used for Ad Hoc network use the same channel 9 The SSID SETTINGS screen displayed Continue to the procedure for specifying the SSID P 18 Specify SSID ...

Page 42: ... by entering the SSID manually If you are not sure how the SSID must be specified see the following section to determine the SSID P 13 Determine the SSID 1 Press the SSID The letter entry screen is displayed 2 Enter the SSID using the keyboard and digital keys and press the ENTER button The screen returns to the SSID SETTINGS screen 3 Press the NEXT ...

Page 43: ...RELESS NETWORK Setting up the Ad Hoc Mode 41 1 SETTING UP WIRELESS NETWORK 4 The WIRELESS LAN SECURITY SETTINGS screen is displayed Continue to the procedure for specifying the security mode P 21 Select security mode ...

Page 44: ...he security mode Selecting WEP security mode The WEP is a data encryption method using the WEP key between the Access Point and other wireless devices 1 Press the WEP and press the NEXT The WIRELESS ENCRYPTION WEP screen is displayed 2 Enter the following items and press the NEXT y WEP ENCRYPTION Select the bit length of the WEP key y KEY ENTRY METHOD Select the character code for the WEP key y WE...

Page 45: ...that the wireless communication is enabled If you do not have to limit the area select 100 4 Confirm the settings and press the FINISH The shutdown screen is displayed If you want to change the settings press the PREV to move back to the screen that you want to change and then repeat the operation 5 Press the YES to shutdown the equipment The wireless settings apply after restarting the equipment ...

Page 46: ...the NONE and press the NEXT The TRANSMIT POWER and RATE SETTING screen is displayed 2 Select the transmit power and press the NEXT button Select the low transmit power if you want to limit the area that the wireless communication is enabled If you do not have to limit the area select 100 3 Confirm the settings and press the FINISH button The shutdown screen is displayed If you want to change the s...

Page 47: ...1 SETTING UP WIRELESS NETWORK Setting up the Ad Hoc Mode 45 1 SETTING UP WIRELESS NETWORK 4 Press the YES to shutdown the equipment The wireless settings apply after restarting the equipment ...

Page 48: ... network via the on board NIC you must disable the wireless network 1 Press the USER FUNCTIONS button on the control panel to enter the User Functions menu 2 Press the ADMIN The ADMINISTRATOR PASSWORD screen is displayed 3 Press the PASSWORD button The input screen is displayed 4 Enter the administrator password and press the OK The ADMIN menu is displayed 5 Press the WIRELESS SETTINGS The WIRELES...

Page 49: ...Press the WIRELESS SETTINGS The WIRELESS SETTINGS screen is displayed 7 Press the OFF and press the NEXT The NETWORK TYPE screen is displayed 8 Press the FINISH The shutdown screen is displayed 9 Press the YES to shutdown the equipment The wireless settings apply after restarting the equipment ...

Page 50: ......

Page 51: ...2 APPENDIX This chapter describes the specification and glossary of terms Specification 50 Troubleshooting 51 Glossary 52 ...

Page 52: ...0 to 2472 MHz Aerial Power 10 mW MHz or below Security Static WEP Key Length 64 bit 128 bit 152 bit WPA WPA2 PSK TKIP AES CCMP WPA WPA2 TLS PEAP TKIP AES CCMP PMK Cache 2 Two access point PMK can be cached when WPA2 is selected 1 Supported RADIUS server Steel belted Radius Windows Server 2000 Windows Server 2003 2 Supported RADIUS server Windows Server 2000 Windows Server 2003 Operation Mode Infra...

Page 53: ...pression Please disable the SSL compression on the RADIUS server Handshake failure Unsupported encryption may be set on the server Make sure to use the supported encryption method Illegal parameter Unsupported version of the TLS protocol may be used Make sure to use the supported version of the TLS protocol No certificate No certificate is installed or you do not specify the certificate file name ...

Page 54: ... and recommend technical standards The IEEE802 LAN MAN Standard Committee of IEEE is in charge of technical standards for wireless LAN communications IEEE802 11b IEEE802 11g Technical standards established by IEEE for wireless LAN communications with a 2 4 GHz frequency bandwidth Infrastructure mode A type of network for wireless LAN communications This mode is suitable for a wireless LAN communic...

Page 55: ...e Set ID A network ID for wireless LAN communications To identify terminals or access points that belong to the same wireless LAN network the same SSID must be set for each device Communications among devices with different SSIDs are not available ...

Page 56: ......

Page 57: ...N AP AND STA 25 29 ENCRYPTION INTENSITY 24 29 F FULL AGREEMENT of SERVER NAME 24 29 I INFRASTRUCTURE 17 Infrastructure Mode 12 K KEY ENTRY METHOD 33 42 N NONE 35 44 P PEAP 13 27 PSK PASS PHRASE 31 T TKIP 13 TRANSMIT POWER 25 30 32 34 35 TRANSMIT RATE 25 30 32 34 35 U USER CERTIFICATE 23 W WEP 14 33 42 WEP ENCRYPTION 33 42 WEP KEY 33 42 WIRELESS ENCRYPTION TYPE 31 WPA 13 21 27 WPAPSK 13 31 ...

Page 58: ...56 INDEX ...

Page 59: ...GN 1050 OME080038D0 ...

Page 60: ...SHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN MULTIFUNCTIONAL DIGITAL SYSTEMS Operator s Manual for Wireless LAN Module GN 1050 2008 2009 TOSHIBA TEC CORPORATION All rights reserved R071220F2104 TTEC Ver04 2009 12 ...

Search results

Summary of Contents for WIRELESS LAN MODULE GN-1050

Reviews:

Related manuals for WIRELESS LAN MODULE GN-1050

Brands by name

Popular brands

Toshiba WIRELESS LAN MODULE GN-1050, Operator'S Manual

Search results

Summary of Contents for WIRELESS LAN MODULE GN-1050

Reviews:

Related manuals for WIRELESS LAN MODULE GN-1050

Brands by name

Popular brands