TOSHIBA
12 - 1
12.0
After Sales Service
12.1
Requesting After Sales Service
When requesting after-sales service, please have the information available as shown on the
following problem information sheet. This will help in diagnosing the system quickly.
Call or write to the following:
Toshiba International Corporation
13131 West Little York Road, Houston, Tx 77041
Tel: (800) 231-1412 Fax: (713) 466-8773 Telex: 762078
Item
Customer's name
Refer to
Person in charge
Address
Telephone No.
Inverter
Model No.
spec.
Serial No.
Test No.
Delivery date
Time in service
Date when problem arose
Use
Motor rating
Poles,
Hp,
V,
Hz.
Made by Toshiba?
Made by another company?
New?
Number of units?
Alternate?
Continuous?
Status of
Indoor?
Outdoor?
Temperature range?
Use
Ambient
Humidity:
condition
Dust composition and size:
Presence of salt and extent of corrosion from it:
Vibrations, in micrometers:
Presence of corrosive gas:
Availability of air conditioning:
Number of phases:
Voltage between L1 phase and L2 phase:
Power
Voltage between L2 phase and L3 phase:
source
Voltage between L3 phase and L1 phase:
Number of Hz:
Problem occurredhours after motor had been started. Motor has
been stopped for
hours.
Phenome-
State of
Problem occurred during periodic inspection?
non
motor when
Problem occurred when motor was started?
problem was
Problem occurred during acceleration?
found
Problem occurred during deceleration?
Problem occurred while motor was not running?
Frequency
First time?
Problem occurred
times in the past.
of problem
Problem occurs sometimes?
Problem occurs every time motor is operated?
When did problem first occur?
Trouble
indicator
Detailed description of problem:
Temporary diagnosis and corrective action:
Date defective product shipped:
To:
Deadline for repairs:
NO DISPLAY
OC1
OC2
OC3
OCA
OCL
OP2
OP
OL
OH
Err.4
EF
Err.2
Err.3
Err.5
Err.6
EEP
EEP2
EEP3
ERR.t
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