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Toshiba Tecra Z50-C Series, User Manual

Introducing the Toshiba Tecra Z50-C Series, a powerful yet lightweight laptop designed for professionals on the go. Accessing its full potential is made easy with our comprehensive User Manual. Download it for free from our website, ensuring you have all the necessary guidance to maximize your experience with this exceptional device.

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Trademarks

Tecra, AccuPoint, and eco Utility are either registered trademarks or 
trademarks of Toshiba America Information Systems, Inc. and/or 
Toshiba Corporation.

Adobe and Photoshop are either registered trademarks or 
trademarks of Adobe Systems Incorporated in the United States 
and/or other countries.

The 

Bluetooth

®

 word mark and logos are registered trademarks 

owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba 
is under license.

The terms HDMI and HDMI High-Definition Multimedia Interface, and 
the HDMI logo are trademarks or registered trademarks of HDMI 
Licensing LLC in the United States and other countries.

Celeron, Centrino, Intel, Intel Core and Pentium are trademarks of 
Intel Corporation in the U.S. and/or other countries.

Microsoft, Outlook, Windows, Windows Media, and Cortana are 
either registered trademarks or trademarks of Microsoft Corporation 
in the United States and/or other countries.

MultiMediaCard and MMC are trademarks of MultiMediaCard 
Association.

microSD and SD are trademarks of SD-3C, LLC.

Wi-Fi

®

 is a registered trademark of the Wi-Fi Alliance

®

.

All other brand and product names are trademarks or registered 
trademarks of their respective companies.

Licenses

This Product is licensed under the AVC, the VC-1 and the MPEG-4 
Part 2 Visual patent portfolio licenses for the personal and non-
commercial use of a consumer to (i) encode video in compliance with 
the above standards (“Video Standards”) and/or (ii) decode AVC, 
VC-1 and MPEG-4 Part 2 Visual that was encoded by a consumer 
engaged in personal and non-commercial activity or was obtained 
from a video provider licensed to provide such video. None of the 
licenses extend to any other product regardless of whether such 
product is included with this product in a single article. No license is 
granted or shall be implied for any other use. Additional information 
may be obtained from MPEG LA, LLC. See 

www.mpegla.com

.

Summary of Contents for Tecra Z50-C Series

Page 1: ...ite at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 123 in this guide Tecra Z50 C Series User s Guide Windows 10 ...

Page 2: ...ailable As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUC...

Page 3: ...cilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage ACCORDINGLY TOSHIBA ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY AND ALL LIABILITY ARISING OUT OF THE USE OF THE COMPUTER PRODUCTS IN ANY CRITICAL APPLICATIONS IF YOU USE THE COMPUTER PRODUCTS IN A CRITICAL APPLICATION YOU AND NOT TOSHIBA ASSUME FULL RESP...

Page 4: ...expressly approved by Toshiba or parties authorized by Toshiba could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Contact Toshiba s Sup...

Page 5: ...perience a less than optimal network performance or even lose your network connection If you should experience any such problem immediately turn off either one of your Bluetooth or Wireless LAN Please contact Toshiba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Bluetooth Wirel...

Page 6: ...less Interoperability Wireless LAN products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS radio technology and is compliant to The IEEE 802 11 Standard on Wireless LANs Revision a b g n ac as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity Wi Fi certification as defined by the...

Page 7: ...ironments the use of Wireless LAN may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wireless LAN equipment on board airplanes or In any other environment where the risk of interference to other devices such as medical equipment or services is perceived or identified as harmful If you are uncerta...

Page 8: ... Location of the Required Label Sample shown below Location of the label and manufacturing information may vary Canada Industry Canada IC This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired o...

Page 9: ...5 35 GHz and 5 65 GHz to 5 85 GHz bands These radar stations can cause interference with and or damage this device Les dispositifs fonctionnant dans la bande 5150 5250 MHz sont réservés uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Veuillez noter que les utilisateurs de radars de h...

Page 10: ...us on recycling and reuse This Directive requires producers of electrical and electronic products put on the market in European Union EU member countries after August 2005 to mark such products with a crossed out wheeled bin with a black bar symbol If the product s battery or accumulator contains more than the specified values of lead Pb mercury Hg and or cadmium Cd defined in the Battery Directiv...

Page 11: ... required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m For registration and license please contact IBPT BIPT Voor privé gebruik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor registratie of...

Page 12: ... www art telecom fr pour la procédure à suivre Italia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire Nederland License required for outdoor installations Check with reseller for procedure to follow Licentie verplicht voor gebruik met buitenantennes Neem ...

Page 13: ...tically restart operation on a channel free of radar You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device s are properly configured for European Community operation Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations Low p...

Page 14: ...o avoid the band of mobile object identification systems The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified...

Page 15: ...cal Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan Copyright This guide is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this guide cannot be reproduced in any form without ...

Page 16: ... AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR...

Page 17: ...trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCard and MMC are trademarks of MultiMediaCard Association microSD and SD are trademarks of SD 3C LLC Wi Fi is a registered trademark of the Wi Fi Alliance All other brand and product names are trademarks or registered trademarks of their respective companies Licenses This Product is licensed under the AVC the...

Page 18: ...fficient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit toshiba com recycle Reuse Donation Recycling Functional computers can be donated to a local ...

Page 19: ...Chapter 1 Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 Computer user comfort recommendations 32 Good Working Posture 32 Using the notebook with an external keyboard mouse or monitor 33 Typing style 34 Taking breaks and varying tasks 35 Mobile computing tips 35 Transporting the notebook 35 Seeking additional help 36 ...

Page 20: ...6 Recovering the Internal Storage Drive 46 Creating a recovery drive using TOSHIBA Recovery Media Creator 47 Restoring from recovery media created by TOSHIBA Recovery Media Creator 50 Recovering from the Internal Storage Drive 51 Reset your PC 52 Installing drivers and applications 54 Using the TOSHIBA Dual Pointing Device 55 Using the touchpad 55 Adjusting touchpad settings 58 Disabling or enabli...

Page 21: ...p 68 Saving your work 69 Backing up your work 69 Using the optical disc drive 70 Optical disc drive components 71 Inserting an optical disc 71 Playing optical media 72 Recording optical media 72 Removing a disc with the computer on 73 Removing a disc with the computer off 74 Toshiba s online resources 74 Chapter 3 Mobile Computing 75 Toshiba s energy saver design 75 Running the computer on battery...

Page 22: ...ng the desktop 91 Finding your way around the desktop 92 Windows Store 96 Setting up for communications 96 Connecting your computer to a network 97 Exploring audio features 98 Recording sounds 98 Using external speakers or headphones 99 Using the Web Camera 100 Using the Memory card reader 100 Inserting memory media 101 Removing memory media 101 Using the Expansion port 102 Chapter 5 Utilities 104...

Page 23: ...operating system is not working 126 Using Startup options to fix problems 126 Internet problems 128 Power and the batteries 129 Keyboard help 130 Perform a complete power cycle 130 Uninstall the keyboard driver 131 Download the latest keyboard driver 132 Perform a system restore 132 Clean the keyboard 132 Touchpad help 133 Disable then enable the touchpad 133 Install an external mouse 133 Perform ...

Page 24: ... 148 Using a wireless connection 149 Troubleshooting an Internet connection Verify network status 149 Troubleshooting an Internet connection Verify hardware 150 Uninstall the network adapter driver 150 Troubleshooting an Internet connection How to verify TCP IP 151 Downloading drivers and updates 153 Using Toshiba Service Station 153 Manually download and install drivers and updates 153 How to det...

Page 25: ...ity 165 Power plan 165 Sleep mode 165 Hibernation mode 165 Output Display switch 166 Display brightness 167 Disabling or enabling wireless devices 167 Disabling or enabling the touchpad 167 Keyboard backlight 168 Zoom In Out 168 Volume control 168 Zoom Display resolution 168 Cortana 168 Appendix B Power Cord Cable Connectors 169 Glossary 170 Index 184 ...

Page 26: ...rating environment and optimum system performance for both AC power and battery modes To conserve energy your computer s power management features have been pre configured to activate the display Sleep mode after no later than 15 minutes of inactivity the system Sleep mode is activated after no later than 30 minutes of user inactivity We recommend that you leave these and other energy saving featu...

Page 27: ...res its computer component suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NO...

Page 28: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Page 29: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 30: ...umentation The following documentation is provided An electronic version of the User s Guide this document A Quick Start document Warranty information It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard limit...

Page 31: ...to avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space ar...

Page 32: ...t If your feet cannot reach the floor use a foot rest Avoid pressure points behind the knee or under the thigh The space under your desk should be free of clutter so that your legs and feet are not restricted and you can get close enough to your notebook and other items that you use frequently Adjust the chair back rest it should match the curve of your back and provide comfortable back support Ad...

Page 33: ... away from bright light sources or reduce the light intensity from windows by using blinds Glare on the notebook display may cause eye strain eye fatigue or headaches Certain notebook displays have a brightness approaching that of a TV device We recommend that you adjust the brightness of your notebook display to a comfortable level to prevent possible eye strain Keep your head level facing forwar...

Page 34: ...should be centered in front of your body The top of the monitor should be at or slightly below eye level A monitor that is too high or too low can cause awkward head and neck postures and may lead to discomfort in the neck muscles If you use bifocals you may need to lower the monitor Alternatively you might consider customized prescription computer glasses Typing style Learn to touch type so that ...

Page 35: ...ng tips When using the notebook at airports on airplanes or trains or at meetings make sure that you take the time to consider the points just mentioned When working on the road it may be difficult to set up the notebook in an optimal position In these situations it is important that you take frequent breaks and change your posture frequently to relieve the excess loads on your body Be creative wh...

Page 36: ... etools computerworkstations Check list Is your chair comfortable does it support your back and arms well Are your feet flat on the ground Is there adequate space under your desk for your legs Are the keyboard and mouse at elbow level Are your shoulders relaxed when using the keyboard Are your shoulders relaxed when using a mouse or other optional pointing device Are your hands and wrists aligned ...

Page 37: ... Turn off the computer 2 Disconnect the AC adaptor from the power plug socket and computer 3 Remove the battery pack if applicable Failure to follow these instructions could result in serious injury or permanent damage to the computer Do not turn on the power again until you have taken the computer to an authorized service center Avoid prolonged physical contact with the underside or surface of th...

Page 38: ... damage the disk disc or flash media the drive or both Keep the computer and disks away from objects that generate strong magnetic fields Information on some disks is stored magnetically Placing a magnet too close to a disk can erase important files Handle discs carefully Avoid touching the surface of the disc Grasp it by its center hole and edge If you handle the disc incorrectly you could damage...

Page 39: ...er cover or block the air vents including those located at the underside of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury...

Page 40: ...Failure to follow this instruction may damage the cord cable and or result in a fire or electric shock possibly resulting in serious injury Always confirm that the power plug and extension cable plug if used has been fully inserted into the socket to ensure a secure electrical connection Failure to do so may result in a fire or electric shock possibly resulting in serious injury Be careful if you ...

Page 41: ...nnect or disconnect a power plug with wet hands Failure to follow this instruction could result in an electric shock possibly resulting in serious injury The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows white when the main battery is fully charged Is unlit when the main batt...

Page 42: ...s Features on page 91 When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel To avoid damaging the display panel do not force it beyond the point where it moves easily and never lift the computer by the display panel Do not press or push on the display panel and be careful to remove an...

Page 43: ...ic tasks like turning off the power and advanced PC settings Sample Image Start menu You can use the Start menu button to Change the Current User Select an app Find a file on the local drive Change the system Settings Shut down the computer View All apps For more information see Starting an app on page 68 and Start button on page 93 Start menu Search field Most used File Explorer Settings Power Al...

Page 44: ...ted Warranty To register online an Internet connection is required To Shut down your computer 1 Click the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens Pressing the power button before shutting down the Windows operating system could cause you to lose your work Make sure the system indicator panel s storage drive light and the drive in use light...

Page 45: ...off To Restart your computer 1 Click the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens 2 Click the Power icon in the Start menu Sample Image Restart 3 Highlight and then click the Restart option The computer closes all open applications and restarts the operating system To place your computer in Sleep mode 1 Click the Start button in the lower l...

Page 46: ...age 60 Recovering the Internal Storage Drive Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary The following internal storage drive recovery options are available Recovery option Description Creating a recovery drive USB flash using TOSHIBA Recovery Media Creator This option allows you to create the recovery drive you will use to restore you...

Page 47: ...nd Restoring from recovery media created by TOSHIBA Recovery Media Creator on page 50 Creating a recovery drive using TOSHIBA Recovery Media Creator During the recovery process your computer must be connected to an external power source via the AC adaptor It is strongly recommended that you create a recovery drive USB flash using TOSHIBA Recovery Media Creator If the recovery files on your interna...

Page 48: ...very Media Creator A message may appear asking you to allow this app to make changes to your PC Click the Yes button All information stored on your USB flash drive will be erased during the process of creating the recovery drive Be sure to save the information stored on your USB flash drive to another storage computer before executing this procedure 4 Click Create A prompt appears stating The Reco...

Page 49: ...te the System Recovery media again Are you sure you want to continue 11 Click OK again to agree to remove the HDD recovery data You will see the message The HDD recovery data has been removed and the new Windows partition D has been created 12 Click OK to finish You will be asked to format the disk 13 If you wish to format the disk click the Format disk button 14 Click Start to format the Start bu...

Page 50: ...nstructions on creating a recovery drive see Creating a recovery drive using TOSHIBA Recovery Media Creator on page 47 When you restore your system only the operating system files and drivers originally shipped with the computer are restored Any applications you installed or files that you created are not restored during this process Be sure to separately save the files you have created to externa...

Page 51: ...rning screen appears displaying the following statement The Hard Drive Recovery Process has been selected The recovery process deletes information stored on the internal storage drive Be sure to save your work to external media before executing the recovery 5 Click Troubleshoot Reset your PC or set advance options 6 Click TOSHIBA Maintenance Utility 7 Select TOSHIBA Recovery Wizard and press Next ...

Page 52: ...uarantee successful data backup Be sure to save your work to external media before executing the recovery See Backing up your work on page 69 During the Reset process your computer must be connected to an external power source via the AC adaptor 1 Click the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens 2 Click Settings in the Start menu 3 Select...

Page 53: ...e drive may delete all data on the drive Be sure to create recovery media and back up your data to external media before erasing the internal storage drive Remove everything Removes all of your personal files apps and settings or removes all files and wipes clean the entire drive Just remove my files This option is quicker but less secure Use this option if you are keeping the PC Remove Files and ...

Page 54: ...install drivers and applications 1 In the Search field type TOSHIBA Application Installer 2 Click TOSHIBA Application Installer A message may appear asking you to allow this app to make changes to your PC 3 Click the Yes button The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer window 4 Click the item you want to install 5 Click Install 6 Follow the on scre...

Page 55: ...use When a step instructs you to click or choose an item move the cursor to the item then press and release the primary button To double click press the primary button twice in rapid succession AccuPoint II Secondary button Performs the same function as the right button on a mouse Using the touchpad Some of the touchpad operations described in this section are only supported in certain application...

Page 56: ... the screen when you slide your finger across the touchpad or move a mouse connected to your computer To Do the following Example Move the on screen pointer Slide your finger across the touchpad in the direction you want to move the pointer To move the pointer a longer distance slide your finger several times across the touchpad in the preferred direction Sample Illustration Pointer moves to the r...

Page 57: ...s and release the primary control button twice in rapid succession Sample Illustration Tap twice to open Right click an item 1 Move the pointer to the item you want to right click 2 Press and release the secondary control button This feature varies by program Check your program documentation for specific instructions on right clicking Sample Illustration Click the secondary right hand control butt...

Page 58: ...the touchpad with the heel of your hand as you type Also accidental light touches or taps on the touchpad may select an item or text on the screen and potentially the item or text may be replaced by the next character you type Scroll horizontally Slide your finger along the touchpad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Horizontal scrolling acti...

Page 59: ...ad press the FN keys or press the Touchpad ON OFF button available on certain models located on the touchpad For more information see Disabling or enabling wireless devices on page 167 Connecting an external device Depending on your system some models may include USB 3 0 port s To distinguish these ports please look for the blue inset within the USB 3 0 port if available You can easily attach an e...

Page 60: ...on Video ports on side of computer Selecting video cables To connect a device to the HDMI Out port you must purchase an HDMI cable Connecting an HDMI compatible television or display device To connect an HDMI compatible television or display device to the computer Connect one end of an HDMI cable not included with your computer to the HDMI Out port on the side of your computer and then connect the...

Page 61: ...vice You can change the display settings by pressing the Windows P keys or by configuring the display properties settings Directing the display output when you turn on the computer Once you have connected an external display device you can choose to use the internal display only the external display device only or both simultaneously Some modes are only available with the appropriate device attach...

Page 62: ...external display To obtain the best picture quality from your television or other video display device you may need to adjust the video settings See the video device documentation for additional configuration steps Customizing your computer s settings You can go into your computer settings to make adjustments to your computer to suit your needs 1 Click the Start button in the lower left corner of ...

Page 63: ...arefully to avoid scratching or damaging the surface Cleaning the computer Keep liquids including cleaning fluid out of the computer s keyboard speaker and other openings Never spray cleaner directly onto the computer and or display Never use harsh or caustic chemical products to clean the computer To keep your computer clean gently wipe the display panel and exterior case with a lightly dampened ...

Page 64: ...t accessories toshiba com Sample Illustration Security lock cable To secure the computer 1 Wrap the cable through or around some part of a heavy object Make sure there is no way for a potential thief to slip the cable off the object 2 Pass the locking end through the loop 3 Insert the cable s locking end into the security lock slot on your computer then engage the locking device The computer is no...

Page 65: ...l storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 69 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset...

Page 66: ...files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is reading from or writing to a disk may damage the disk the drive or both T...

Page 67: ...grammed functions when pressed Used in combination with the FN key function keys marked with icons execute specific functions on the computer For example the FN keys turn the touchpad ON OFF For more information see TOSHIBA Function Keys on page 164 Special Windows keys Sample Illustration Special Windows keys Your computer s keyboard has two keys that have special functions in Windows Windows key...

Page 68: ...s Mouse properties 1 Click the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens 2 Click Settings in the Start menu 3 Click Devices The Devices window appears 4 Click Mouse touchpad in the left pane of the window The Mouse screen appears 5 Make the desired changes to the Mouse settings 6 Click Close to save the changes and close the window Starting ...

Page 69: ... off the computer using the Shut down command save your work on the internal storage drive external media flash media or optical disc This is one of the most important rules of computing Many applications offer a feature that saves documents at regular intervals Check your program s documentation to see if it has an automatic save feature Backing up your work Back up all the files you create in ca...

Page 70: ...ge and support features that were not available on previous video platforms These features include wide screen movies multiple language tracks digital surround sound multiple camera angles and interactive menus TECHNICAL NOTE Your optical disc drive is set to play region 1 North America DVD ROMs A DVD disc of a region other than the above mentioned cannot be played unless you manually change it in...

Page 71: ... When the disc tray is open be careful not to touch the lens or the area around it Doing so could cause the drive to malfunction Manual eject hole Use if you need to release the disc tray when the power is off Use a straightened paper clip or other narrow object to press the manual eject button located inside the hole Never use a pencil to press the manual eject button Pencil lead can break off in...

Page 72: ...or assistance Playing optical media If you insert an optical disc into the optical disc drive and the Auto Run feature does not automatically start your disc try launching the optical disc manually To do this follow these steps 1 Press the Windows E keys 2 Double click the optical disc drive icon The drive will run the optical disc If your disc does not run using this method try using an applicati...

Page 73: ... problems are not due to any defect in your Toshiba computer or optical disc drive Please refer to your computer s product specification for listing of specific format compatibilities Copy protection technology may also prevent or limit recording or viewing of certain optical media For details on how to use the software please refer to the respective Online Help menus Removing a disc with the comp...

Page 74: ... manual eject button Pencil lead can break off inside the computer and damage it 2 Pull the tray out until it is fully open remove the disc and place it in its protective cover 3 Gently press the tray in to close it Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products give help with technical questions...

Page 75: ...a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the computer on battery power The computer contains a Lithium Ion Li Ion battery that provides ...

Page 76: ...ll need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the computer on battery power at least once a month The Lithium Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time However for better accuracy of the battery meter it is helpful to fully discharge the battery periodically Please...

Page 77: ... battery modes Changes to these settings may result in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configuration For assistance with setup changes contact Toshiba s Customer Support Center Charging batteries The battery needs to be charged before you can use it to power the computer Always use ...

Page 78: ...y discharged Leave the power connected and the battery should begin charging after a few minutes HINT Once the battery is fully charged we recommend that you periodically operate your computer on battery power until the battery discharges completely Please make a complete back up of your data to external media before discharging the battery For more information see Backing up your work on page 69 ...

Page 79: ...to reset the real time clock The computer can be used while the RTC battery is being charged although the charging status of the RTC battery cannot be monitored Monitoring battery power To locate your system indicator lights please refer to your Quick Start document The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is ...

Page 80: ...m Sleep command Sample Illustration Power and battery light locations Determining remaining battery power Wait a few moments after turning on the computer before trying to monitor the remaining battery power The computer needs this time to check the battery s remaining capacity and perform its calculations Click the Power icon in the notification area see Finding your way around the desktop on pag...

Page 81: ...attery runs low you can plug the computer into an external power source and recharge the main battery or save your work and shut down your computer Setting battery notifications You can set two notifications Each notification can be set to alert you when a specified percentage of remaining battery power has been reached You can also set the computer to enter Sleep mode or to completely shut down w...

Page 82: ...ernal storage drive optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery Enable Sleep which saves power when you turn off the computer and turn it back on again Use the Windows power saving option plans These power saving options cont...

Page 83: ... describe how to choose a Power Plan and discuss each power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 Click the Battery icon in the notification area 2 Click Power sleep settings 3 In the System window click Power Sleep 4 Click Additional power settings The Windows Power Options window appears Sample Image Windows ...

Page 84: ...need to be edited The eco plan is the best used for maximum battery time The Balanced plan is a compromise between battery time and performance Using the eco power plan This computer is equipped with the eco power plan Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance For example when this power plan is enabled the brig...

Page 85: ...terminals in contact with another conductive object This could cause serious injury or fire and could also damage the battery pack and computer Never expose a battery pack to abnormal shock vibration or pressure The battery pack s internal protective device could fail causing it to overheat or ignite resulting in caustic liquid leakage or explosion or fire possibly resulting in death or serious in...

Page 86: ... computer Sample Illustration Removing the battery If the battery is leaking or its case is cracked put on protective gloves to handle it and discard it immediately Always dispose of used battery packs in compliance with all applicable laws and regulations Put insulating tape such as cellophane tape on the electrode during transportation to avoid a possible short circuit fire or electric shock Fai...

Page 87: ... cannot install it with reverse polarity If the battery does not slide into the slot easily move the battery release lock to the unlocked position and try again Do not force the battery into position Sample Illustration Inserting the battery 3 Slide the battery release lock to the locked position Sample Illustration Locking the battery 4 Turn the computer right side up 5 Reconnect any cables that ...

Page 88: ...zed Toshiba service provider has checked it for safety Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but not limited to the loss of data Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter To fully discharge your battery pack Periodically disconnect the computer from a power so...

Page 89: ...ied as an accessory or an equivalent battery pack specified in the User s Manual Other battery packs have different voltage and terminal polarities Use of non conforming battery packs could generate smoke or cause fire or rupture possibly resulting in serious injury After repeated use the batteries will finally lose their ability to hold a charge and you will need to replace them Under certain app...

Page 90: ...fers a choice of carrying cases for the computer They all provide plenty of extra space for manuals power cords and compact discs Contact your authorized Toshiba representative for more information or visit Toshiba s Web site at accessories toshiba com TECHNICAL NOTE When traveling by air you may be required to pass your computer through airport security equipment The X ray equipment will not harm...

Page 91: ...op You can use its features to start applications find documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system ...

Page 92: ...s a folder file or program that can be quickly activated by double clicking or touching the icon You can create a new desktop icon for any folder file or program by dragging the element s icon from its location in a window to the desktop area You may see various icons displayed on your system desktop for example Recycle Bin Holds files you have deleted You may be able to retrieve these files until...

Page 93: ...tion on the Recycle Bin see Windows online Help If you place the pointer over an icon a popup description of the file contents may appear Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Start button When a procedure in this User s Guide instructs you to click the Start button it is in referenc...

Page 94: ... Task view icon you can add close or switch between desktops Click a desktop thumbnail at the bottom of the screen to select it When you place your pointer over a desktop thumbnail an X appears allowing you to close that desktop Click the New desktop icon to add a new desktop Sample Image Task view managing multiple desktops App tiles The app tiles can be accessed and launched from the Start menu ...

Page 95: ...activate a specific task click the appropriate notification area icon Notifications There are many types of notifications you can employ to help you with the many tasks you perform every day User experience notifications can be set for toast tile badge and raw notifications Toast notifications Designed for time sensitive delivery of personalized content such as an instant message from a friend Til...

Page 96: ...r ISP or online service if you plan to use the Internet A way to connect to the ISP for example Wi Fi broadband connection etc Connect to the Internet Wireless connectivity and some features may require you to purchase additional software external hardware or services Availability of public wireless LAN access points may be limited Follow the steps below to set up your Wireless connection 1 Click ...

Page 97: ...uld then be connected To enable or disable wireless communication use the FN keys For more information see TOSHIBA Function Keys on page 164 When Airplane mode is OFF the wireless indicator light will be lit For help with common Wi Fi networking problems see Wireless networking problems on page 147 Connecting your computer to a network You can connect your computer to a network to increase its cap...

Page 98: ...an optional external microphone You can listen to sound files or audio CDs using the built in speakers headphones or external speakers Recording sounds You may record sounds using the computer s internal microphone s available on certain models or by connecting an optional external microphone Using a microphone 1 If you wish to use an external microphone connect it to the computer 2 In the Search ...

Page 99: ... sound system with internal speakers Instead of using the internal speakers you can connect headphones or a pair of external stereo speakers TECHNICAL NOTE When using amplified speakers use speakers that require an external power source Other types of speakers will be inadequate to produce sound from the computer To play back sound files through external speakers or headphones 1 Locate the headpho...

Page 100: ...mera In the Search field type Camera and then click the Camera icon The Web Camera indicator light glows when the Web Camera is active When the Web Camera is not active the indicator light is Off Using the Memory card reader The Memory card reader supports the use of Secure Digital SD SDHC SDXC miniSD microSD or MultiMediaCard MMC media These media can be used with a variety of digital products di...

Page 101: ...ld expose the storage area to static electricity which can destroy data Always remove memory media when not in use Removing memory media 1 Prepare the card for removal by clicking on or touching the Show hidden icons button if necessary in the notification area and then selecting the Safely Remove Hardware and Eject Media icon 2 Highlight and then click the item you would like to eject If the syst...

Page 102: ...rt located on the bottom of your computer is used to attach expansion devices such as a Port Replicator not shipped with your system A Port Replicator is an excellent investment if you are using your computer both in and out of the office While you are using your computer away from your desk you can leave network cables and external devices such as printers a mouse speakers and USB devices connect...

Page 103: ...uter must be properly aligned with the Port Replicator For more information consult the user s manual that came with your Port Replicator or visit support toshiba com On some computer models you can attach an extended life battery to the expansion port To find expansion devices compatible with your computer model please visit accessories toshiba com ...

Page 104: ...ault options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system eco Utility Supervisor password User password System Settings HDD Protection Utility TOSHIBA Recovery Media Creator Service Station TOSHIBA Application Installer PC Health Monitor Display U...

Page 105: ...cess the eco Utility 1 In the Search field type eco Utility 2 Click eco Utility The eco Utility window appears Sample Image eco Utility window 3 To activate the eco power plan select eco Mode on the left side 4 Slide the eco Mode switch to the On position to enable eco Mode 5 Click Close For more information on the eco power plan and utility click the Help button at the bottom of the window ...

Page 106: ...omputer When setting up passwords keep the following in mind The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Settin...

Page 107: ...in to verify 6 Click Set Under User Policy this option may or may not ask for password verification 7 Click OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously ...

Page 108: ... pop up screen appears 6 Click Delete 7 Enter the password and then click Verify 8 Click OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it TOSHIBA is not respons...

Page 109: ...k Set 5 Enter your password and then enter it again to verify 6 Click Set 7 Click OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously stored passwords 8 Click S...

Page 110: ...1 In the Search field type Password Utility 2 Click Password Utility A pop up screen appears asking for a password 3 Enter your password and then click Verify 4 Click Delete An authority verification pop up screen appears 5 Click Delete 6 Enter the password and then click Verify 7 Click OK to exit ...

Page 111: ...e the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values HDD Protection Allows you to enable or disable HDD Protection Display Allows you to change various default settings for the built in display When the computer restarts it remembers the last configuration If data does not appear on the display you are using after starting...

Page 112: ... you to access the wake on keyboard function or to configure the function keys Function Key Allows you to set options for the notifications from the Function key USB Allows you to enable or disable USB Legacy Emulation and internal USB 3 0 controller Internal USB 3 0 Controller Allows you to save power If disabled the USB 3 0 ports will function like the USB 2 0 ports System ON CDP Charge Mode All...

Page 113: ...ra SD Host Controller Allows you to enable disable the SD Host Controller Intel Turbo Boost Technology 2 0 Allows you to enable disable the Intel Turbo Boost Technology 2 0 function Memory Performance Mode Allows you to set the memory mode Critical Battery Wake up Allows you to enable disable the system wake up when remaining battery life is critical ...

Page 114: ...ble hard disk drive HDD protection and set the motion detector s sensitivity level for AC power and battery power operation To use the HDD Protection Utility 1 In the Search field type Service Station 2 Click System Settings 3 Click HDD Protection The HDD Protection Properties window appears Sample Image HDD Protection Properties window 4 Select ON to enable HDD protection or select OFF to disable...

Page 115: ... Media Creator on page 47 Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software firmware documentation or other information is available for your computer The Service Station will alert you when updates are available and you can then choose to install the updates if you wish or you can follow the instructions below to open t...

Page 116: ...ons that were originally bundled with your computer To reinstall drivers and applications 1 In the Search field type TOSHIBA Application Installer 2 Click TOSHIBA Application Installer The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer selection screen 3 Click the item you want to install 4 Click Install then follow the on screen prompts to complete the ins...

Page 117: ...ll portion of the total hard disk capacity approximately 3 MB or less per year This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA device It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA s authorized service providers Additionally TOSHIBA may use this information fo...

Page 118: ...Display Utility allows you to adjust your display settings To make changes 1 In the Search field type Display Utility 2 Click Display Utility The Display Utility window appears 3 Click the option you wish to change and follow the on screen instructions ...

Page 119: ...at might arise out of the use of the fingerprint software or utility Using the Fingerprint Authentication Utility To access the Fingerprint Authentication Utility from the Start screen begin typing Fingerprint Utility then click the Fingerprint Utility For information on enrolling fingerprints and using the utility please refer to your online Help file It is recommended that you complete the Finge...

Page 120: ...rint samples can be used also for power on authentication Care and maintenance of your fingerprint reader Failure to follow these guidelines and or procedures might result in damage to the reader or cause reader failure finger recognition problems or lower finger recognition success rate Do not scratch or poke the reader with your nails or any hard or sharp objects Do not press the reader with too...

Page 121: ...xtremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate Enroll two or more fingers Enroll additional fingers if recognition failure occurs often using enrolled fingers Check your finger condition Changed conditions such as injured rough extremely dry wet soiled dirty oily soaked or swollen fingers may lower the recognition success rate Also i...

Page 122: ... message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration The recognition success rate may differ from user to user TOSHIBA does not guarantee that this fingerprint recognition technology will be error free TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all...

Page 123: ...ncounter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding If you are working in a program that suddenly freezes chances are the program has stopped responding You can exit the program without shutting down the operating system or closing other programs To c...

Page 124: ...g by plugging in another device such as a lamp Verify that the computer is on by looking at the Power button If the button is glowing the computer is on If the button is not lit try turning the computer off and then on again If you are using an AC adaptor verify that the computer is receiving power from the external power source by checking the AC power light located on the left side of the comput...

Page 125: ...t for your computer model The computer may not be able to start from an AC adaptor that is rated for less current amperage than the computer requires even if the rated voltage is correct and the plug fits correctly in the DC IN socket The labels on the bottom of the computer and the AC adaptor show the specifications for voltage V and current A for each device The voltage level must match exactly ...

Page 126: ...r with your computer and used to the way the operating system responds to your work routine you can easily detect if the operating system is not working correctly For example The operating system fails to start after the initial startup appears The operating system takes a long time to start The operating system responds differently from the normal routine The screen does not look right Unless a h...

Page 127: ...er settings are changed back to their defaults For more information see Reset your PC on page 52 Advanced options Choosing this option presents you with another set of options System Restore System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly Restore points may be created When new hardware or software is installed Manually by the u...

Page 128: ... System is most likely working properly and that you should look to third party applications or drivers for the source of your problem Disable driver signature enforcement Allows drivers containing improper signatures to be installed Disable early launch anti malware protection Allows drivers to initialize without being measured by the Anti malware driver Disable automatic restart on system failur...

Page 129: ...power cord cable Make sure the AC adaptor and power cord cable are firmly plugged into both the wall outlet and the computer If the AC power light still does not come on check that the wall outlet is working properly by plugging in a lamp or other appliance The AC adaptor and power cord cable work correctly but the battery will not charge The battery does not charge while the computer is consuming...

Page 130: ... pack see your accessories information included with your computer or visit the Toshiba Web site at accessories toshiba com Refer to this site often to stay current on the most recent software and hardware options for your computer and for other product information For more information on maintaining battery power see Changing the main battery on page 85 Keyboard help If the problem is with an ext...

Page 131: ... Uninstall the keyboard driver to allow Windows to automatically reinstall the driver 1 In the Search field type Device Manager 2 Click the Device Manager application 3 In the Device Manager double click Keyboards 4 Right click Standard PS 2 Keyboard and select Uninstall Do NOT select the Delete the driver software for this device box Sample Image Device Manager Keyboard uninstall 5 After the driv...

Page 132: ...iously created then this method will not work see Saving system configuration with restore points on page 157 1 In the Search field type Create a restore point 2 Click Create a restore point 3 Select the System Restore button on the System protection tab 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your keyboard was working properly Cle...

Page 133: ...p you troubleshoot the issue you may want to install an optional external mouse 1 Plug a USB mouse into an open USB port on your computer 2 If prompted follow the on screen instructions for installation The computer may automatically download the needed driver for your mouse Internet connection required Perform a complete power cycle 1 Shut down your computer see To Shut down your computer on page...

Page 134: ...he Device Manager application 3 In the Device Manager select Mice and other pointing devices 4 Right click the device with touchpad in the name and select Uninstall Do NOT select the Delete the driver software for this device box Sample Image Device Manager touchpad uninstall 5 After the driver uninstalls restart your computer see To Restart your computer on page 45 The driver is then reinstalled ...

Page 135: ...estart your computer see To Restart your computer on page 45 Perform a system restore You can perform a system restore to a period in time at which the touchpad was working properly If no restore points have been previously created then this method will not work see Saving system configuration with restore points on page 157 1 In the Search field type Create a restore point 2 Click Create a restor...

Page 136: ... keys again to return the display priority to its previous setting HINT Pressing the FN keys several times will advance you through the display options If you are using an external monitor Check that the monitor is turned on Check that the monitor s power cord cable is firmly plugged into a working power outlet Check that the cable connecting the external monitor to the computer is firmly attached...

Page 137: ...djust the display options The display mode is set to Simultaneous and the external display device does not work Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher Devices that do not support this resolution will only work in Internal External mode and not simultaneous mode Disk or storage drive problems Problems with the storage drive or with external me...

Page 138: ...n if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive Error checking tests and repairs the storage drive Your hard disk seems very slow If you have been using your computer for a long time your files may have become fragmented Run Disk Defragmenter To do this 1 In the Search field type Defragment 2 Click Defragment and Optimize your Drives 3 From the Opt...

Page 139: ...properly Press gently until it clicks into place Open the tray and remove the disc Make sure the tray is clean Any dirt or foreign object can interfere with the laser beam Examine the disc to see if it is dirty If necessary wipe it with a clean cloth dipped in water or a neutral cleaner Replace the disc in the tray Make sure that the disc is lying flat against the tray label side up Close the tray...

Page 140: ...on the screen Press the button on the optical disc drive itself For additional information see You press the disc eject button but the drive tray does not slide out on page 139 Web Camera help There are a few easy steps to troubleshooting and fixing Web Camera issues Any one of the steps below may fix the problem After each step test the Web Camera If it works stop troubleshooting If you do not wi...

Page 141: ...e the driver software for this device box Sample Image Web Camera driver uninstall window 5 After the driver uninstalls restart your computer see To Restart your computer on page 45 The driver is then reinstalled automatically Perform a system restore You can perform a system restore to a period in time at which the Web Camera was working properly If no restore points have been previously created ...

Page 142: ...hooting step is to perform a system recovery Recovering the computer to its original out of the box state is one way to eliminate software as a possible cause of the problem Note that doing a system recovery will return the computer to its default conditions completely wiping all data personal documents installed application and everything else To access system recovery options 1 In the Search fie...

Page 143: ...t button If only one playback device is listed that device is set as the default automatically 6 With the default playback device selected click the Configure button Sample Image Speaker Setup window 7 Click Stereo in the Audio channels box If Stereo is not available select any other available option 8 Click the Test button to send sound to each speaker or click an individual speaker to send sound...

Page 144: ...driver 1 In the Search field type Device Manager 2 Click the Device Manager application 3 Double click Sound video and game controllers 4 Right click Sound Audio driver and select Uninstall Do NOT select the Delete the driver software for this device box Take note of the audio driver name s in the event you may need to manually download the audio driver from support toshiba com drivers Sample Imag...

Page 145: ...er name s in order to locate the proper driver on the Toshiba support Web site Drivers Software page 4 Install the desired Audio driver 5 Restart your computer see To Restart your computer on page 45 Perform a system restore You can perform a system restore to a period in time at which the sound system was working properly If no restore points have been previously created then this method will not...

Page 146: ... the instructions that came with the printer You may have connected the printer while the computer is on Disable Sleep mode turn off the computer and turn off the printer Turn the printer back on make sure it is online and then turn the computer back on Try printing another file For example you could create and attempt to print a short test file using Notepad If a Notepad file prints correctly the...

Page 147: ...apter If another computer is on the same network verify that it has network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the access point you are attempting to conn...

Page 148: ... s Web site for recent firmware upgrades Problems with WEP keys in particular are frequently addressed in new firmware releases Connecting to the Internet To connect to the Internet you ll need an Internet Service Provider ISP and additional hardware ISP An ISP is a company that gives you access to the Internet You sign up for an account with an ISP just as you do for telephone service or utilitie...

Page 149: ... following conditions The network connection is set to wireless and you are connected to a wireless access point Check with your ISP for network difficulties The network connection is set to wireless and you are connected to a wireless access point but have no Internet connectivity Check with your ISP for network difficulties The network connection is set to wireless and you are NOT connected to a...

Page 150: ...back in 4 Wait for the modem and router to completely startup before continuing This may take a few minutes to complete Most devices have indicator lights that indicate the progress If it is not apparent you may need to contact the manufacturer for assistance 5 Verify your Wi Fi is turned On Check the Network icon in the taskbar for signal strength Uninstall the network adapter driver You can Unin...

Page 151: ...f you are still unable to connect to a wireless network you may have a hardware issue that will require further troubleshooting Troubleshooting an Internet connection How to verify TCP IP If the wireless network is not detected you can check that the hardware in the computer is working correctly by using the PING command to verify that the network adapter and TCP IP is working properly This can be...

Page 152: ...ive an error message at this point TCP IP may not be properly installed To remove and reinstall TCP IP perform the following steps 1 In the command prompt window type netsh int ip reset resetlog txt with the spaces as indicated and press ENTER Sample Image Command Prompt window When you run this command it will rewrite the registry keys used for TCP IP settings and have the same result as removing...

Page 153: ...n To access TOSHIBA Service Station 1 In the Search field type Service Station 2 Click the Service Station Utility 3 Read and accept TOSHIBA Service Station Utility Software Notice Acceptance if required 4 Click Check for Updates and install any available updates It may be necessary to move the TSS application screen to the right side of the display to reveal any warning notices that may appear Ma...

Page 154: ...e there may be several drivers listed for the same device Often a particular device is made by several vendors each may require a specific driver made by that vendor The following steps will help ensure you choose the correct drivers for your computer by using the Device Manager application in Windows 1 In the Search field type Device Manager 2 Click the Device Manager application 3 Locate the dev...

Page 155: ...ain A dirty drive can also cause audio problems If you have tried several discs and all fail consider sending your drive to an authorized service provider to get it cleaned 5 In the Search field type Computer Click This PC from the list that appears The optical disc drive should appear in the list 6 See Downloading drivers and updates on page 153 for instructions on using Device Manager to view th...

Page 156: ...instructions On a regular basis back up the information stored on your internal storage drive Use Windows to back up files or the entire computer to a flash drive or external hard disk Here are some ways you can do this Use the Windows operating system to back up files or your entire computer to a flash drive or external hard disk Copy files to a rewritable external storage device Connect your com...

Page 157: ...self from much more difficult and time consuming restoration procedures and to safeguard your valuable data from loss Saving system configuration with restore points The System Restore feature of the Windows operating system quickly creates restore points snapshots of your Windows operating system configuration and saves them for later recall If you experience problems after installing some new ha...

Page 158: ...e Create a restore point Click Create a restore point from the list that appears The System Protection tab of the System Properties window appears 2 Click System Restore 3 Click Next 4 Click the Restore point you wish to use then click Next The time stamp and description of each Restore point is displayed At this point you can click Scan for affected programs to determine what the impact of using ...

Page 159: ...computer while running on battery power Connect the AC adaptor before continuing 1 In the Search field type Save backup copies of your files with File History 2 Click Save backup copies of your files with File History and follow the on screen instructions to back up your files For additional Help press the FN keys to launch the Windows Help and Support screen Search for back up files General tips ...

Page 160: ...ch installation even if the installation utility does not prompt you to do so This will ensure that the installation is completed and will clean up anything that the installation utility left behind Do one installation at a time If you have several new items to add to your computer system install just one at a time creating restore points immediately before each successive installation This will m...

Page 161: ...ns Contact the software company s technical support group for their assistance Consult the dealer from whom you purchased your computer and or application Your dealer is your best source for current information Technical support is available online at Toshiba s support Web site at support toshiba com At this Web site you will find answers for many commonly asked technical questions in addition to ...

Page 162: ...s Australia Toshiba Australia Pty Limited 84 92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd 191 McNabb Street Markham Ontario L3R 8H2 Canada France Toshiba Systèmes France S A 7 Rue Ampère B P 131 92800 Puteaux Cédex France Germany Toshiba Europe GmbH Leibnizstraße 2 D 93055 Regensburg Germany Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041 ...

Page 163: ...Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom United States Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States The Rest of Europe Toshiba Europe I E GmbH Hammfeld...

Page 164: ...d system functions and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Mute Lock Instant security Power Plan Sleep Hibernation Output Display switch Brightness control Wireless Touchpad Keyboard backlight Zoom In Out Volume Zoom Display resolution Cortana ...

Page 165: ...to gain access to the computer This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans The properties of each power plan and the power plans that are displayed by this function are set in the Power Options window see Power Plans on page 83 This TOSHIBA function key also allows you to enable notifications for power plans The notifications are disab...

Page 166: ...ns and highlights the available options Press ENTER to activate a selection PC screen only Duplicate Extend Second screen only Sample Image Display mode options window All of the above modes are always displayed on the screen however only the available modes for your system are functional depending on the attached external display s NOTE ...

Page 167: ...les disables the Wi Fi antenna in your computer Allow about 5 seconds to switch between modes The wireless modes are Disables the wireless antenna Airplane mode is ON Enables the wireless antenna Airplane mode is OFF This TOSHIBA Function key enables disables the touchpad To enable disable the touchpad press FN keys For more information on using the touchpad see Using the touchpad on page 55 The F...

Page 168: ... TOSHIBA Function key allows you to zoom out This TOSHIBA Function key allows you to zoom in This TOSHIBA Function key decreases the speaker volume This TOSHIBA Function key increases the speaker volume Fn Space bar This TOSHIBA Function key switches screen resolution Cycle through the screen resolutions and then select the desired resolution Use these keys for quick access to Cortana Cortana is a...

Page 169: ... with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 170: ...AC Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Page 171: ...er Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second PC Personal Computer RAM Random Access Memory RGB Red Green Blue light monitor RFI Radio Frequenc...

Page 172: ...ible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligent adapter one that is capable of doing some processing may also be called a controller Alternating Current AC The type of power usually ...

Page 173: ...re used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot priority startup sequence The order in which the computer accesses its intern...

Page 174: ...h as a paragraph break in a word processing program A character occupies one byte of computer storage chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To press and release the pointing device s primary button without moving the pointing device In the Windows operating s...

Page 175: ...may be external outside the computer s case or internal inside the computer s case Printers disk drives and modems are examples of devices device driver A program called a driver that permits a computer to communicate with a device dialog box An on screen window displayed by the operating system or a program giving a direction or requesting input from the user Direct Current DC The type of power u...

Page 176: ...r through a modem or network 2 To send font data from the computer to a printer See also upload drag To hold down the mouse button while moving the pointer to drag a selected object In the Windows operating system this refers to the left mouse button unless otherwise stated driver See device driver DVD An individual digital versatile or video disc See also DVD ROM DVD ROM Digital Versatile or Vide...

Page 177: ...isk A folder is symbolized on screen by a graphical image icon of a file folder A folder can contain files and other folders format verb To prepare a blank disk for use with the computer s operating system Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it frontside bus The primary pathway bus between the CPU and the com...

Page 178: ...y other line of pixels is refreshed Interlaced monitors take two passes to create a complete screen image Compare non interlaced internal device See device Internet The decentralized world wide network of computers that provides electronic mail the World Wide Web and other services See also World Wide Web K keyboard shortcut A key or combination of keys that you use to perform a task instead of us...

Page 179: ...disk into memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to the computer s main memory where programs are run and data i...

Page 180: ...company network or the Internet operating system A set of programs that controls how the computer works Examples of operating systems are the Windows Vista Windows 7 and Windows 8 operating systems optical disc drive A drive which reads plastic coated discs on which information is recorded digitally and uses a laser to read data music or videos P password A unique string of characters entered by a...

Page 181: ...ication utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare R...

Page 182: ...on capability for content security select To highlight or otherwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again software See prog...

Page 183: ... computer s USB port and functions as a portable hard drive They are smaller and more durable than an external hard drive because they do not contain any internal moving parts but have less storage capacity See also Universal Serial Bus USB utility A computer program designed to perform a narrowly focused operation or solve a specific problem Utilities are often related to computer system manageme...

Page 184: ...pp tiles Start menu 94 app starting 68 audio features 98 B backing up files 66 69 Backlit keyboard 68 battery battery life 76 Call2Recycle 89 care 88 changing 85 charge indicator light 41 charge time 77 charger 77 charging 42 77 charging the real time clock RTC 78 conserving power 82 determine remaining power 80 disposal 89 indicator light 80 installation 87 low charge 81 maintaining 88 maximum ca...

Page 185: ... computing tips 65 connecting AC adaptor 40 AC adaptor cord to DC IN 41 computer to a network 97 external device 59 HDMI compatible TV or display device 60 monitor 61 power cord cable 41 power source 41 cooling fan adequate ventilation 39 customize computer settings 62 D data entire system backup troubleshooting 159 desktop adding desktops 94 creating new icon 92 exploring the 91 icons 92 notifica...

Page 186: ...B monitor port 60 external display adjusting 62 F files backing up 66 69 saving 69 fingerprint authentication 119 Fingerprint Authentication Utility using 119 Function Keys disabling or enabling wireless devices 167 Function keys 168 Cortana 168 disabling touchpad 167 display brightness 167 Hibernation mode 165 Lock Instant security 165 Output Display switch 166 Power plan 165 Sleep mode 165 volum...

Page 187: ...onitor connecting 61 monitor problems troubleshooting 136 monitoring battery power 79 mouse properties 68 moving the computer 63 N network accessing 97 connecting your computer 97 networking wireless 96 O online resources Toshiba 74 optical disc Auto Run feature 72 handling 72 inserting 71 playing optical media 72 positioning 72 recording optical media 72 removing with computer off 74 removing wit...

Page 188: ...oting 146 problem solving contacting Toshiba 161 Startup options 126 projector connecting 61 R real time clock RTC battery 77 recording sounds 98 recovery creating a recovery drive 47 installing drivers and applications 54 internal storage drive 46 recover from the Internal Storage Drive 51 reset your PC 52 restoring from a recovery drive 50 TOSHIBA Recovery Media Creator 47 50 recycle bin icon 92...

Page 189: ...EDs 41 42 79 100 System Settings 111 T taking care of battery 88 Task view taskbar 94 television adjusting display 62 tips for computing 65 Toshiba online resources 74 registering computer Toshiba Web site 44 worldwide offices 162 Toshiba AccuPoint II 55 TOSHIBA Application Installer 116 Toshiba Dual Pointing Device 55 TOSHIBA Function Keys functions 164 TOSHIBA Recovery Media Creator 115 touchpad...

Page 190: ...2 latest keyboard driver 132 power cycle 130 system restore 132 uninstall reinstall driver 131 troubleshooting network adapter uninstall reinstall driver 150 troubleshooting sound checkandsetdefaultspeakers 143 latest sound driver 145 system restore 145 uninstall reinstall driver 144 use the sound troubleshooter 142 troubleshooting touchpad disable enable 133 install external mouse 133 latest driv...

Page 191: ...or adjusting display 62 W warranty standard limited warranty 30 Web Camera using 100 Web sites 161 Wi Fi wireless networking 96 Windows operating system desktop 91 troubleshooting 126 wireless networking 96 troubleshooting 147 ...

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