174
If Something Goes Wrong
Resolving a hardware conflict
5.375 x 8.375 ver 2.3
The Windows
®
XP operating system can help you
If the operating system has started properly, but you still have
a problem using your computer, the online Help can assist
you in troubleshooting the problem.
To access Windows
®
XP Help and Support:
1
Click
Start
, then click
Help and Support
.
The Help and Support window appears.
2
Then do one or both of the following:
❖
In the search field, type in the topic of the problem with
which you need help and follow the on-screen
instructions.
❖
Click a problem you would like help with from the
listings and follow the on-screen instructions.
Resolving a hardware conflict
If you receive an error message telling you there is a device
driver conflict or a general hardware problem, try using
Windows
®
Help and Support to troubleshoot the problem
first.
For help on hardware conflicts:
1
Click Start, then click
Help and Support
.
2
Click the
Hardware
link in the window.
A list of category links appear.
3
Click the
Fixing a hardware problem
or other
appropriate link
.
4
Choose from specific topics and follow the steps.
If there is still a problem, the operating system should display
a message that explains what the conflict is.