Toshiba Portege Z930 Series User Manual Download Page 104

Page: 104 / 138

Hardware

If you cannot find a software problem, you should

then check the setup and configuration of your

hardware. First run through the items in the

preliminary checklist as described previously

then, if you still cannot correct the problem, try to

identify the source - the next section provides

checklists for individual components and

peripherals.

Before using a peripheral device or application software that is not an

authorized TOSHIBA part or product, make sure the device or software can

be used with your computer. Use of incompatible devices may cause injury

or may damage your computer.

If something goes wrong

Your program stops responding

If you are working with a program that suddenly freezes all operations,

chances are the program has stopped responding. You can exit the failed

program without shutting down the operating system or closing other

programs.
To close a program that has stopped responding:
1. Press

CTRL

ALT

, and

DEL

simultaneously (once), then click

Start

Task Manager

. The Windows

Task Manager window appears.

2. Click the

Applications

tab. If a program has stopped responding, the

words "not responding" appear beside its name in the list.

3. Select the program you want to close, then click

End Task

. Closing

the failed program should allow you to continue working. If it does not,

continue with the next step.

4. Close the remaining programs one by one by selecting the program

name, then

End Task

. Closing all programs should allow you to

continue working. If it does not, power off your computer and then

restart it.

The computer will not start

Make sure you attached the AC adaptor and power cord/cable properly.
If you are using the AC adaptor, check that the wall outlet is working by

plugging in another device, such as a lamp.
Verify that the computer is on by looking at the ON/OFF indicator.
If the indicator is glowing, the computer is on. Also, try turning the computer

off and then on.
If you are using an AC adaptor, verify that the computer is receiving power

from the external power source by looking at the DC IN indicator. If the

PORTÉGÉ Z930/Satellite Z930 Series

User's Manual

6-3

Summary of Contents for Portege Z930 Series

Page 1: ...User s Manual PORTÉGÉ Z930 Satellite Z930 Series ...

Page 2: ...ng the Touch Pad 3 1 The Keyboard 3 2 Using the Fingerprint Sensor 3 7 Wireless communications 3 13 LAN 3 17 Optional devices 3 18 Memory media 3 19 External monitor 3 22 HDMI 3 23 Security lock 3 25 Optional TOSHIBA Accessories 3 26 Sound System 3 26 Video mode 3 28 Computer Handling 3 28 Heat dispersal 3 29 Chapter 4 Utilities Advanced Usage Utilities and Applications 4 1 Special features 4 6 Us...

Page 3: ... 3 Power up modes 5 7 Panel power on off 5 7 System automatic Sleep Hibernation 5 8 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 14 Appendix A Specifications Appendix B AC Power Cord and Connectors Appendix C Legal Footnotes Appendix D Information for Wireless Devices Index Glossary PORTÉGÉ Z930 Satellite Z930 Series User s Manual iii ...

Page 4: ...ains are accurate for your computer at the time of this manual s production However succeeding computers and manuals are subject to change without notice TOSHIBA assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered trademarks o...

Page 5: ...f and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only peripherals co...

Page 6: ...ow Voltage Directive 2006 95 EC for the supplied power adapter Furthermore the product complies with the Ecodesign Directive 2009 125 EC ErP and its related implementing measures This product and the original options are designed to observe the related EMC Electromagnetic Compatibility and safety standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if opt...

Page 7: ... should be suitably tested in all non approved working environments before use In the case of automobiles or aircraft the manufacturer or airline respectively should be asked for permission before use of this product Furthermore for general safety reasons the use of this product in environments with explosive atmospheres is not permitted This information is only applicable for the countries region...

Page 8: ...B respecte toutes les exgences du Règlement sur le matériel brouileur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recyclin...

Page 9: ... stick depending on the country and region where you purchased Disposing of the computer and the computer s batteries Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the batteries REACH Compliance Statement The new European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force...

Page 10: ...anagement options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommends that you leave this and other energy saving feature...

Page 11: ...defined in the Glossary Icons Icons identify ports dials and other parts of your computer The indicator panel also uses icons to identify the components it is providing information on Keys The keyboard keys are used in the text to describe many computer operations A distinctive typeface identifies the key top symbols as they appear on the keyboard For example ENTER identifies the ENTER key Key ope...

Page 12: ...on informs you that improper use of equipment or failure to follow instructions may cause data loss or damage your equipment Please read A note is a hint or advice that helps you make best use of your equipment Terminology This term is defined in this document as follows Start The word Start refers to the button in Windows 7 SSD or Solid State Drive This computer is equipped with a Solid State Dri...

Page 13: ...operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that i...

Page 14: ...urface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor you should disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any form ...

Page 15: ...owing items TOSHIBA Portable Personal Computer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Software The following Windows operating system and utility software are pre installed Windows 7 TOSHIBA Recovery Media Creator TOSHIBA Assist TOSHI...

Page 16: ...o your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topics Connecting the AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the power Restarting the computer Use a virus check program and make sure it is updated regularly Never format storage media without checking its content f...

Page 17: ...hat comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so could result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside this region For use in other regions please buy power cords that confor...

Page 18: ... Connecting the DC output plug to the computer 1 2 1 DC IN 19V jack 2 DC output plug 3 Plug the power cord into a live wall outlet the Battery and DC IN indicators on the front of the computer should glow Opening the display The display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raise...

Page 19: ... When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Monitoring of power co...

Page 20: ...urn off the power in Shut Down Mode no data will be saved and the computer will boot to the operating system s main screen the next time it is turned on 1 If you have entered data either save it to the Solid State Drive or to other storage media Make sure the SSD indicator is off If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the p...

Page 21: ...fore entering Sleep Mode be sure to save your data Do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices Data will be lost When the AC adaptor is connected the computer will go into Sleep Mode according to the settings in the Power Options to access it Start Control Panel System and Security Power Options To restore ...

Page 22: ...Options to access it click Start Control Panel System and Security Power Options When you turn the power back on you can continue where you left when you shut down the computer When the computer is in Sleep Mode the power indicator will blink orange If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will...

Page 23: ...o input or hardware access for the time period set by the System Hibernate feature Allows the use of the panel power off feature Starting Hibernation Mode You can also enable Hibernation Mode by pressing FN F4 please refer to the Hot key functions section in Chapter 3 Operating Basics for further details To enter Hibernation Mode follow the steps below 1 Click Start 2 Point to the arrow icon and t...

Page 24: ...in conditions require that you reset the computer for example if You change certain computer settings An error occurs and the computer does not respond to your keyboard commands If you need to restart the computer there are three ways this can be achieved Click Start point to the arrow icon and then select Restart from the menu Press CTRL ALT and DEL simultaneously once to display the menu window ...

Page 25: ... The following figure shows the computer s front with its display panel in the closed position Figure 2 1 Front of the computer with display panel closed 3 2 1 4 4 1 DC IN indicator 3 Battery indicator 2 Power indicator 4 Stereo speakers DC IN indicator The DC IN indicator normally glows green when power is being correctly supplied from the AC power adaptor Power indicator The Power indicator norm...

Page 26: ... 1 Microphone jack 3 Memory media slot 2 Headphone jack Product appearance depends on the model you purchased Microphone jack A 3 5 mm mini microphone jack enables connection of a three conductor mini jack for stereo microphone input Headphone jack A 3 5 mm mini headphone jack enables connection of stereo headphones The integrated sound system provides support for the computer s internal speakers ...

Page 27: ...le with USB 2 0 devices Please note that it is not possible to confirm the operation of all functions of all USB devices that are available In view of this it may be noted that some functions associated with a specific device might not operate properly USB 3 0 port s may work as USB 2 0 port s when operating in USB Legacy Emulation mode Keep foreign metal objects such as screws staples and paper c...

Page 28: ... any cable other than a LAN cable to the LAN jack It could cause damage or malfunction Do not connect the LAN cable to a power supply It could cause damage or malfunction Cooling vents The cooling vents help the processor to avoid overheating Universal Serial Bus USB 2 0 port One Universal Serial Bus port which complies to the USB 2 0 standard is provided on the back of the computer Universal Seri...

Page 29: ... ensure that the display is closed before the computer is turned over to avoid causing any damage Figure 2 5 The underside of the computer 1 1 1 Cooling vents Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circui...

Page 30: ...SHIBA eco button 18 Battery indicator 8 Power button 19 SSD indicator 9 Microphone 20 Wireless communication indicator 10 Keyboard 21 Wireless WAN WiMAX indicator 11 Touch Pad ON OFF button 22 ECO indicator Provided with some models Product appearance depends on the model you purchased Wireless communication antennas Some computers in this series are equipped with the Wireless LAN Bluetooth antenn...

Page 31: ... becomes dirty When recording in dimly lit environments select Night Mode which allows for brighter images with less noise LCD Sensor switch This switch senses when the display panel is either closed or opened and activates the Panel Power On Off feature as appropriate For example when you close the display panel the computer enters Hibernation Mode and shuts itself down and then when you next ope...

Page 32: ...he Keyboard section in Chapter 3 Operating Basics for details Touch Pad ON OFF button Press this button to enable or disable the Touch Pad function Display screen 33 8cm 13 3 LCD screen configured with the following resolutions HD 1366 horizontal x 768 vertical pixels Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen will be somewhat b...

Page 33: ...ter is turned on However if you turn the computer off into Sleep Mode this indicator will flash orange approximately two seconds on two seconds off Battery indicator The Battery indicator shows the condition of the battery s charge green indicates the battery is fully charged orange indicates the battery is charging and flashing orange indicates a low battery condition Please refer to Chapter 5 Po...

Page 34: ...ount or replace it by yourself Please contact an authorized Toshiba service provider if necessary The rechargeable lithium ion battery pack provides power to the computer when the AC adaptor is not connected For more detailed information on the use and operation of the battery pack please refer to Chapter 5 Power and Power Up Modes Legal Footnote Battery Life For more information regarding Battery...

Page 35: ...D Capacity For more information regarding Solid State Drive SSD Capacity please refer to the Legal Footnotes section in Appendix C RTC battery The internal RTC battery backs up the Real Time Clock RTC and calendar Video RAM The memory in a computer s graphics adaptor used to store the image displayed on a bitmap display The amount of Video RAM available is dependent on the computer s system memory...

Page 36: ... Display Power Saving Technology Intel GPU model may include the Display Power Saving Technology feature that can save the computer s power consumption by optimizing picture contrast on the internal LCD This feature can be used if the computer is running under battery mode using the internal LCD display only The Display Power Saving Technology feature is enabled at factory default If you want to d...

Page 37: ...e Immediately option is selected the computer will switch to Hibernation Mode immediately after your computer goes into the Sleep Mode When Intel Rapid Start Technology is enabled switching from Sleep Mode to Hibernation Mode consumes power When you carry your computer aboard on an aircraft or in places where electronic devices are regulated or controlled always power off your computer When Intel ...

Page 38: ...vided with some models Product appearance depends on the model you purchased Pressing the Touch Pad ON OFF button enables or disables the Touch Pad function The two buttons below the Touch Pad are used like the buttons on a standard mouse press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other fun...

Page 39: ...cifically typewriter keys function keys soft keys Hot keys Windows special keys and the keypad overlay Never remove the key caps on your keyboard Doing so could cause damage to the parts under the key caps Keyboard indicator The following figure shows the position of the CAPS LOCK indicator which shows the following condition When the CAPS LOCK indicator glows the keyboard will produce capitals wh...

Page 40: ...ollowing keys to simulate functions similar to those of keys on the 104 105 key enhanced keyboard which are not on this computer s keyboard Press FN F10 or FN F11 to access the computer s integrated keypad When activated the keys with grey markings on their bottom edge become either numeric keypad keys FN F11 or cursor control keys FN F10 Please refer to the Keypad overlay section in this chapter ...

Page 41: ...TOSHIBA Tools Utilities Flash Cards In the Settings for Flash Cards window click the Help button Hot keys This section describes the associated functions of the hot keys Mute Pressing FN ESC turns the volume on and off Lock Pressing FN F1 enters Lock computer mode To restore your desktop you need to log on again Power Plan Pressing FN F2 changes the power settings Sleep Pressing FN F3 switches the...

Page 42: ... increases the volume in increment Keyboard Backlight Pressing FN turns the keyboard backlight on or off This function is supported with some models FN Sticky key You can use the TOSHIBA Accessibility Utility to make the FN key sticky that is you can press it once release it and then press an F Number key To start the TOSHIBA Accessibility utility click Start All Programs TOSHIBA Tools Utilities A...

Page 43: ...urn off this overlay function Temporarily using normal keyboard overlay on While using the overlay you can temporarily access the normal keyboard functions without having to turn the overlay off 1 Hold down FN key and press any other key this key will operate as if the overlay were off 2 Type upper case characters by holding down FN SHIFT and pressing a character key 3 Release FN key to continue u...

Page 44: ...ernet Explorer Files and folders can be encrypted decrypted and third party access to them prevented Unlock the password protected screen saver Authentication of the User Password and if applicable the SSD Password when booting up the computer Pre Boot Authentication Single Sign On feature Fingerprint cannot be used in models that do not have a fingerprint module installed How to Swipe your Finger...

Page 45: ...ensor sensor failure fingerprint recognition problems or a lower fingerprint recognition success rate Do not scratch or poke the sensor with your nails or any hard or sharp objects Do not press the sensor strongly Do not touch the sensor with a wet finger or any wet objects keep the sensor surface dry and free from water vapor Do not touch the sensor with a soiled or dirty finger as minute foreign...

Page 46: ...e you should ensure that only the registered or enrolled fingerprint or fingerprints are used for identification Check the position and speed at which you swipe your finger across the sensor please refer to the preceding drawing The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint However there may be instances where certain users are unable to register their fi...

Page 47: ...he Taskbar 2 The Enroll screen is displayed Enter the current account password into the Windows Password field If no Windows password has been configured you will be asked to configure the new logon password Then click Next 3 Click the non enrolled finger icon above the finger you want to register and then click Next 4 The note for enrollment operation screen is displayed Confirm the message and t...

Page 48: ... the message Sorry At least one fingerprint is required will appear after clicking OK You are not allowed to delete a unique fingerprint 5 Click Close 6 Are you sure you want to quit is displayed Click OK It will be returned to the TOSHIBA Fingerprint Utility main menu Delete all users fingerprints 1 In the TOSHIBA Fingerprint Utility main menu click Run as administrator in the lower left 2 User A...

Page 49: ...based one You must ensure that you use the TOSHIBA Password Utility to register a User Password before using the Fingerprint Pre Boot Authentication and its extended function to allow fingerprints to be used to access the computer when it is turned on When swiping your finger please ensure that you do it slowly and at a constant speed If you find that this does not improve the authentication rate ...

Page 50: ...erprint Utility main menu is displayed Click Run As Administrator in lower left 5 User Account Control window is displayed Click Yes 6 Swipe your finger across the fingerprint sensor 7 Select Setting in the main menu to open the Setting window you can Select Pre Boot Authentication check box if you want to use the fingerprint Pre Boot Authentication feature Select Pre Boot Authentication and Singl...

Page 51: ...all computers connected to the same network in order to re enable network connections Please be sure to use new network name Wireless LAN The Wireless LAN is compatible with other LAN systems based on Direct Sequence Spread Spectrum Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE802 11 Wireless LAN standard Frequency Channel Selection of 5GHz for IEEE 802 11...

Page 52: ...less LAN and the damage thereof Card Specifications Form Factor PCI Express Mini Card Compatibility IEEE 802 11 Standard for Wireless LANs Wi Fi Wireless Fidelity certified by the Wi Fi Alliance The Wi Fi CERTIFIED logo is a certification mark of the Wi Fi Alliance Network Operating System Microsoft Windows Networking Media Access Protocol CSMA CA Collision Avoidance with Acknowledgment ACK Radio ...

Page 53: ...tor simultaneously For reference Bluetooth wireless technology has the following features Worldwide operation The Bluetooth radio transmitter and receiver operate in the 2 4GHz band which is license free and compatible with radio systems in most countries in the world Radio links You can easily establish links between two or more devices with these links being maintained even if the devices are no...

Page 54: ... available upgrades can be found on our web site http www toshiba europe com computers tnt bluetooth htm in Europe or www pcsupport toshiba com in the United States LAN The computer has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T This section describes how to conne...

Page 55: ...up Do not connect any other cable to the LAN jack except the LAN cable Otherwise malfunctions or damage may occur Do not connect any power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfunctions or damage may occur 1 Turn off the power to all external devices connected to the computer 2 Plug one end of the cable into the LAN jack Press gently until you hear the l...

Page 56: ...clips to enter the Memory media slot Foreign metal objects can create a short circuit which can cause computer damage and fire possibly resulting in serious injury This Memory media slot supports the following memory media Secure Digital SD Card SD memory card SDHC memory card SDXC memory card miniSD Card microSD Card MultiMediaCard MMC Please note that an adaptor is required to use miniSD microSD...

Page 57: ... attention to the logo when purchasing The SD memory card logo is The SDHC memory card logo is The SDXC memory card logo is TM The maximum capacity of SD memory cards is 2GB The maximum capacity of SDHC memory cards is 32GB The maximum capacity of SDXC memory cards is 64GB Card Type Capacities SD 8MB 16MB 32MB 64MB 128MB 256MB 512MB 1GB 2GB SDHC 4GB 8GB 16GB 32GB SDXC 64GB Memory media format New ...

Page 58: ... lock position if you do not want to record data Memory cards have a limited lifespan so it is important to backup important data Do not write to a card if the battery power is low Low power could affect writing accuracy Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards About the write protect The memory media cards have ...

Page 59: ...to all types of supported media devices To remove a memory media follow the steps as detailed below 1 Open the Safely Remove Hardware and Eject Media icon on the Windows Taskbar 2 Point to memory media and click the left Touch Pad control button 3 Press the memory media to partially extend it out of the computer 4 Grasp the media and remove it Do not remove the memory media while the computer is i...

Page 60: ...u then disconnect the external monitor before you turn the computer s power off be sure to press FN F5 hot key again to switch to the internal display Please refer to the The Keyboard section for further details on using hot keys to change the display setting When displaying desktop at external analog monitor desktop is sometimes displayed on the center of the monitor with black bars around deskto...

Page 61: ...t device by hot key like FN F5 the playback device may not switch automatically In this case in order to set the playback device to the same device as the display output device please adjust the playback device manually by the following steps 1 Click Start Control Panel Hardware and Sound Sound 2 In the Playback tab select the playback device which you want to switch to 3 To use the internal speak...

Page 62: ... Modes Security lock A security locks enable you to anchor your computer a desk or other heavy object in order to help prevent unauthorized removal or theft The computer has a security lock slot on its right side into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ from product to prod...

Page 63: ...This section describes some of the audio control functions Volume Mixer The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows To launch the Volume Mixer utility right click on the speaker icon on the Taskbar and select Open Volume Mixer from the sub menu To adjust the volume level of speakers or headphones move the Speakers slider To adju...

Page 64: ... help file Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek HD Audio Manager To launch the Realtek HD Audio Manager click Start Control Panel select Large icons from View by then click Realtek HD Audio Manager When you first launch the Realtek HD Audio Manager you will see two device tabs Speakers is the default output device Microphone is the default i...

Page 65: ...s Aero may also help correct this issue Computer Handling This section explains computer handling and maintenance Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry comple...

Page 66: ...le carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Heat dispersal To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s in...

Page 67: ...iods when demand is lower For instance in peak hours of power consumption such as in the daytime in the summer the power consumed from the AC power source is automatically stopped and the battery is used for PC operation The AC power can then be used to charge the battery during periods where power demand is reduced such as at night thereby reducing the load during peak periods To access the utili...

Page 68: ...the boot up certification single sign on on the model featured with a fingerprint authentication a fingerprint or password is required again at the login phase TOSHIBA Password Utility The TOSHIBA Password utility allows you to set a password in order to restrict access to the computer TOSHIBA Flash Cards The TOSHIBA Flash Cards provide a quick way to modify selected system functions HW Setup This...

Page 69: ... enabled homepage through Internet Explorer Files and folders can be encrypted decrypted and third party access to them is prevented Unlock the password protected screen saver Authentication of the User Password and if applicable the SSD Solid State Drive Password when booting up the computer Power on Security Single Sign on feature Fingerprint security cannot be used in models that do not have a ...

Page 70: ...umulated power savings when using eco mode daily weekly and monthly You can track power savings by using eco mode continuously To access this utility click Start All Programs TOSHIBA Tools Utilities eco Utility TOSHIBA HDD SSD Alert Utility This utility includes wizard functions to monitor the Disk Drive operating status and execute the system backup To access the utility click Start All Programs ...

Page 71: ...wing functions Sleep and Charge By connecting to the USB port devices such as digital audio players are able to charge even when the computer is in Standby Sleep Mode Hibernation Mode or shutdown state To access this utility click Start All Programs TOSHIBA Tools Utilities Sleep Utility TOSHIBA Wireless LAN Indicator TOSHIBA Wireless LAN Indicator utility displays the system s Wireless LAN connect...

Page 72: ...Plug in for Windows Media Player Help To access it click Start All Programs TOSHIBA Media Entertainment TOSHIBA Resolution Plug in for Windows Media Player Help TOSHIBA Audio Enhancement TOSHIBA Audio Enhancement provides a highly realistic sound without digital saturation It can be turned On Off on the speakers properties To change the settings click Start Control Panel Hardware and Sound Sound D...

Page 73: ...urity supervisor and user are available to prevent unauthorized access to your computer Instant security A specific hot key function automatically locks the system providing data security Intelligent power supply 1 A microprocessor in the computer s intelligent power supply detects the battery s charge automatically calculates the remaining battery capacity and protects electronic components from ...

Page 74: ...s main memory so that when you next turn on the power you can continue working right where you left off USB Wakeup function This function restores the computer from Sleep Mode depending on the external devices connected to the USB ports For example if a mouse or USB keyboard is connected to a USB port clicking the mouse button or pressing the keyboard will wakeup the computer TOSHIBA PC Health Mon...

Page 75: ...xternal devices please contact the device manufacturer or check the specifications of the external devices thoroughly before use Using the sleep and charge function to charge external devices will take longer than charging the devices with their own chargers If Sleep and Charge function is enabled the computer s battery will discharge during hibernation or when the computer is turned off It is rec...

Page 76: ...SB device to charge Do not use 2 0A Mode when your USB devices do not support high current mode 2 0A Mode This function may not be able to be used with some connected external devices even if the appropriate mode is selected In this situation clear the Enable Sleep and Charge check box and stop using this function While using 2 0A Mode your computer can supply USB bus power DC5V 2 0A to the compat...

Page 77: ... case log in using your Windows password If recognition of a registrant fails repeatedly refer to your computer documentation to learn ways to improve recognition performance TOSHIBA Face Recognition records face data in a log when face recognition fails When transferring ownership or disposing of your computer please uninstall the application or delete all the logs created by the application For ...

Page 78: ...lease follow the guide to practice Click the Back button to practice the guide once more 4 Click the Next button to start image capturing process Adjust the position of your face so that it fits within the face shaped frame 5 Once your face has been positioned properly the recording will commence Start moving your neck very slightly to the left and right and then move your neck up and down 6 Regis...

Page 79: ...nformation on this utility please refer to help file To launch the help file click on the Help button in the Management screen Windows Logon via TOSHIBA Face Recognition This section explains how to login to Windows with TOSHIBA Face Recognition Two authentication modes are provided 1 N Mode Login screen If the face authentication tile is selected by default you can log in without using the keyboa...

Page 80: ...ut an authentication error subsequently occurred during the login to Windows you will be asked to provide your account information TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels of password security User and Supervisor Passwords set by the TOSHIBA Password Utility function are different from the Windows password User Password To start the utility point to or click the fo...

Page 81: ...and hold the F2 key and then turn on the computer the BIOS setup utility will load To end the BIOS Setup Press F10 and then press Y to accept the changes The computer will restart Change button Click this button to change a registered password Before you can change a password you must first enter the current password correctly Please use BIOS Setup to change or delete the HDD Passwords or to set t...

Page 82: ...you have already registered the fingerprint with the Fingerprint utility and enabled Fingerprint System Pre Boot Authentication If you would not like to swipe your finger or cannot authenticate the fingerprint for some reasons push the BACK SPACE key to skip the fingerprint authentication screen You can try to swipe the fingerprint up to five times If you failed fingerprint authentication five tim...

Page 83: ...apply these changes Accessing HW Setup To run the HW Setup program click Start All Programs TOSHIBA Tools Utilities HWSetup HW Setup window The HW Setup window contains a number of tabs General Display CPU Boot Setting Keyboard LAN SATA USB and Advanced to allow specific functions of the computer to be configured In addition there are also three buttons OK Cancel and Apply OK Accepts your changes ...

Page 84: ...e available Dynamically Switchable The processor s automatic clock speed switching function is enabled in use the processor s operation is automatically switched when necessary default Always High The processor s automatic clock speed switching function is disabled in use the processor will always run at its highest level of power consumption and its highest speed Always Low The processor s automa...

Page 85: ... change the boot priority settings that have been configured in HW Setup In addition if you press a key other than one of those listed or if the selected device is not installed the system will continue to boot according to the current and available settings in HW Setup USB Memory BIOS Support Type This option allows you to set the type of the USB memory to be used as a startup device HDD Sets the...

Page 86: ... wake up packet Magic packet from the LAN Do not install or remove a memory module while Wake up on LAN is enabled The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor connected while using this feature Regarding Wake up on LAN from sleep or hibernation you must check the Allow the device to wake the computer check box within the LAN Device properties This fe...

Page 87: ...nal USB 3 0 port s on the computer will work as USB 2 0 port s which will save power Enabled Enables the internal USB 3 0 controller Default Disabled Disables the internal USB 3 0 controller System ON CDP Charge Mode Enabled Rapid USB battery charge at maximum 1 5A while PC is powered On Disabled Conventional USB battery charge while PC is powered On Default When System ON CDP Charge Mode is enabl...

Page 88: ...g is selected this caused performance down Advanced This tab allows you to set the conditions for each device or function You can enable or disable the device or function you selected for power management Disabled mode consumes less power If you disable a device or function you must re enable it before you can use it again TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proacti...

Page 89: ...l Doing so will automatically delete all collected information from the SSD The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA s obligations under its standard limited warranty in any way TOSHIBA s standard limited warranty terms and limitations apply Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be started using the following methods Click Start Al...

Page 90: ...ry Options feature is installed on the Solid State Drive when shipped from the factory The System Recovery Options menu includes tools to repair startup problems run diagnostics or restore the system See the Windows Help and Support content for more information about Startup Repair The System Recovery Options can also be run manually to repair problems The procedure is as follows Follow the instru...

Page 91: ...r is stored on the Solid State Drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application will allow you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory Please note that some of the disc media may not be compatible with ...

Page 92: ...r 3 While holding down F12 key on the keyboard turn on your computer when the TOSHIBA Leading Innovation logo screen appears release the F12 key 4 Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media Please refer to the Boot Setting section for further information 5 A menu will be displayed from which you should follow the on screen ...

Page 93: ...ur Solid State Drive you may find that it becomes impossible to setup your computer When the sound mute feature has been activated by pressing the FN ESC key be sure to disable this to allow sounds to be heard before starting the restore process Please refer to The Keyboard in Chapter 3 Operating Basics for further details You can not use System Recovery Options if restoring the pre installed soft...

Page 94: ...tions The computer s operating capability and battery charge status are affected by different power conditions including whether an AC adaptor is connected and what the charge level is for that battery Power on Power off no operation AC adaptor connected Battery fully charged Operates No charge LED Battery green DC IN green No charge LED Battery green DC IN green Battery partially charged or no ch...

Page 95: ...cator to determine the status of the battery pack The following indicator lights indicate the battery status Flashing orange The battery charge is low the AC adaptor must be connected in order to recharge the battery Orange Indicates the AC adaptor is connected and the battery is charging Green Indicates the AC adaptor is connected and the battery is fully charged No light Under any other conditio...

Page 96: ...e computer is turned on Blinking orange Indicates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to maintain this condition In Sleep Mode this indicator will turn on for one second and off for two seconds No light Under any other conditions the indicator does not light Battery This section explains battery types use recharging methods and hand...

Page 97: ... not properly replaced used handled or disposed Dispose of the battery as required by local ordinances or regulations Charge the battery pack only in an ambient temperature between 5 and 35 degrees Celsius Otherwise the electrolyte solution might leak battery pack performance might deteriorate and the battery life might be shortened Charging the batteries When the power in the battery pack becomes...

Page 98: ...onnect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power 3 Charge the battery until the Battery indicator glows green Repeat these steps two or three times until the battery recovers normal capacity Monitoring battery capacity Remaining battery power can be monitored using the following methods Clicking the battery icon on the Taskbar Via the Battery...

Page 99: ...e keyboard closing the display saves power The environmental temperature operating time decreases at low temperatures Whether you enable Sleep and Charge function Batteries exhausted time Refer to User Information Guide about Retaining time Extending battery life To maximize the life of your battery packs At least once a month disconnect the computer from a power source and operate it on battery p...

Page 100: ...ve Sleep Mode Data will be maintained in the computer s memory Please refer to the sections Turning on the power and Turning off the power in Chapter 1 Getting Started for further information Windows utilities You can configure various settings associated with both Sleep Mode and Hibernation Mode within the Power Options to access it Start Control Panel System and Security Power Options Hot keys Y...

Page 101: ... automatically turns off the system in Sleep or Hibernation Mode if the computer is not used for a set duration Refer to Special features in Chapter 4 for an explanation of how to set the duration PORTÉGÉ Z930 Satellite Z930 Series User s Manual 5 8 ...

Page 102: ...are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this checklist are easy t...

Page 103: ... Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you see Do ...

Page 104: ...eously once then click Start Task Manager The Windows Task Manager window appears 2 Click the Applications tab If a program has stopped responding the words not responding appear beside its name in the list 3 Select the program you want to close then click End Task Closing the failed program should allow you to continue working If it does not continue with the next step 4 Close the remaining progr...

Page 105: ...tery all of which are interrelated with any one having the ability to produce apparent power problems Overheating power down If the processor s temperature reaches an unacceptably high level with either setting the computer will automatically shuts down to prevent any damage in this instance all unsaved data in memory will be lost Problem Procedure Computer shuts down automatically Leave the compu...

Page 106: ...battery may be discharged connect the AC adaptor to recharge the battery Battery doesn t charge when the AC adaptor is attached Battery indicator does not glow orange If the battery is completely discharged it will not begin charging immediately in these instances you should wait a few minutes before trying again If the battery still does not charge you should check that the power outlet the AC ad...

Page 107: ...e computer please refer to the section The Keyboard in Chapter 3 Operating Basics for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the keyboard you should contact TOSHIBA Supp...

Page 108: ...er again If this has no effect check the Boot Priority setting within the TOSHIBA HW Setup utility please refer to the Boot Setting section in Chapter 4 Utilities Advanced Usage for further information Slow performance The files on the Solid State Drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Solid State Drive ...

Page 109: ...on the memory media card that is inserted into the computer If you are still unable to resolve the problem contact TOSHIBA Support Pointing device If you are using a USB mouse you should also refer to both the USB mouse section in this chapter and the documentation supplied with your mouse Touch Pad Problem Procedure The Touch Pad does not work Check the Device Select settings Click Start Control ...

Page 110: ...d Mouse 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as required and click OK If you are still unable to resolve the problem contact TOSHIBA Support The reaction of Touch pad is either too sensitive or not sensitive enough Adjust the touch Sensitivity To access it click Start Control Panel Hardware and Sound Mouse If you are still unable to resolve the...

Page 111: ...erratically The elements of the mouse responsible for detecting movement might be dirty please refer to the documentation supplied with the mouse for instructions on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section please also refer to the documentation supplied with your USB device Problem Procedure US...

Page 112: ...hods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery will discharge during hib...

Page 113: ...volume down button Check the software volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an e...

Page 114: ... monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor may not...

Page 115: ...communication please refer to Chapter 3 Operating Basics Problem Procedure Cannot access Bluetooth device Check to ensure the computer s Wireless Communication function is on Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer the bui...

Page 116: ...software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support TOSHIBA technical support If you are still unable to solve the problem an...

Page 117: ...ditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters maximum Power Requirements AC adaptor 100 240V AC 50 or 60 Hz cycles per second Computer 19V DC PORTÉGÉ Z93...

Page 118: ...eo Signal O 4 Reserved Reserved 5 GND Ground 6 GND Ground 7 GND Ground 8 GND Ground 9 5V Power Supply 10 GND Ground 11 Reserved Reserved 12 SDA Data Signal I O 13 HSYNC Horizontal Sync Signal O 14 VSYNC Vertical Sync Signal O 15 SCL Data Clock Signal O I O I Input to computer I O O Output from computer PORTÉGÉ Z930 Satellite Z930 Series User s Manual A 2 ...

Page 119: ...listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For th...

Page 120: ... II The following illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia Europe and China USA UL approved United Kingdom BS approved Australia AS approved Europe Approved by the appropriate agency Canada CSA approved China CCC approved PORTÉGÉ Z930 Satellite Z930 Series User s Manual B 2 ...

Page 121: ...computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 F to 86 F or 25 C 77 F at high altitude all temperature references are approximate and may vary depending on the specific computer ...

Page 122: ...e than 3GB memory the memory might be displayed as approximately 3GB only depending on the computer s hardware specifications This is correct because the operating system usually displays the available memory instead of the physical memory RAM built into the computer Various system components like the video adapter s GPU and PCI devices like Wireless LAN etc require their own memory space Since a ...

Page 123: ...l deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen will dim when the computer is operated on battery power and you may not be able to increase the brightness of the screen Graphics Processing Unit GPU Graphics processing unit GPU performance may vary depending on product model design configuration applicat...

Page 124: ...Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media PORTÉGÉ Z930 Satellite Z930 Series User s Manual C 4 ...

Page 125: ...tooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group Please note that it is not possible to confirm the operation of all functions of all Bluetooth devices that are available In view of this it may be noted that some functions ...

Page 126: ...s of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless products may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wireless pro...

Page 127: ...public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund Russian Federation Only for indoor applications Restrictions for Use of 5150 5350MHz Frequencies in Europe Italy For private use a genera...

Page 128: ...n premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight 2 Permitte...

Page 129: ...rmation Caution Exposure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits Nevertheless the Wireless device shall be used in such a manner that the potential for human contact during normal operation is minimized In the usual operating configuration the distance between the antenna and the user should not be less than...

Page 130: ...otice The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification systems RFID used in factory production lines Other Radio Stations 1 Before using this equipment ensure that it does not interfere with ...

Page 131: ...z to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 4 About the JEITA 5GHz Wireless LAN supports W52 W53 W56 Channel Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Telecommunications Business...

Page 132: ... Bluetooth The Name of the radio equipment AR5B225 DSP Research Inc Approval Number D110317003 Intel Centrino Wireless N WiMAX 6250 Wireless LAN and WiMAX The Name of the radio equipment 622ANXHMW DSP Research Inc Approval Number D090856003 Intel Centrino Wireless N WiMAX 6150 Wireless LAN and WiMAX The Name of the radio equipment 612BNXHMW DSP Research Inc Approval Number D100898003 The following...

Page 133: ...ents 2 4 2 5 D DC IN indicator 2 1 2 9 DC IN indicator 5 3 Display automatic power off 4 7 brightness down 3 4 brightness up 3 4 hinges 2 7 opening 1 4 screen 2 8 Display controller 2 12 Documentation list 1 1 Dual Pointing Device Touch Pad 6 8 E Equipment checklist 1 1 External monitor problems 6 13 External RGB monitor 2 5 F Fingerprint Sensor using 3 7 FN 1 Reduce 3 5 FN 2 Enlarge 3 5 FN ESC Mu...

Page 134: ...W Setup accessing 4 17 Boot 4 18 display 4 18 general 4 17 keyboard 4 20 LAN 4 20 SATA 4 22 USB 4 21 window 4 17 K Keyboard FN Sticky key 3 5 Function keys F1 F12 3 2 Hot key functions 3 3 problems 6 6 Windows special keys 3 5 L LAN cable types 3 17 connecting 3 18 problems 6 13 M Media care Card care 3 21 Memory card care 3 21 memory media card inserting 3 21 removing 3 22 Memory media slot 3 19 ...

Page 135: ...Card 6 7 Overheating power down 6 4 Pointing device 6 8 Power 6 4 Real Time Clock 6 6 Sound system 6 12 SSD 6 7 TOSHIBA support 6 14 Touch Pad 6 8 USB device 6 10 USB mouse 6 9 Wireless LAN 6 14 R Recovery Media 4 26 Recovery Solid State Drive 4 27 Restarting the computer 1 10 S SD SDHC SDXC Card formatting 3 20 note 3 20 Security lock 3 25 Sleep Mode setting 1 7 System automatic 4 7 Solid State D...

Page 136: ...V Video mode 3 28 Video RAM 2 11 W Web Camera 2 7 Wireless communication indicator 2 9 Wireless LAN problems 6 14 PORTÉGÉ Z930 Satellite Z930 Series User s Manual Index 4 ...

Page 137: ...ay tube DC direct current DDR double data rate DIMM dual inline memory module DVD digital versatile disc DVD R Digital Versatile Disc Recordable DVD RAM Digital Versatile Disc Random Access Memory DVD R DL Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc Read Only Memory DVD RW Digital Versatile Disc ReWritable DVD R DL Digital Versatile Disc Recordable Double Layer FDD ...

Page 138: ...gital SDHC Secure Digital High Capacity SDRAM synchronous dynamic random access memory SLI Scalable Link Interface SSD Solid state drive TFT thin film transistor USB Universal Serial Bus UXGA ultra extended graphics array VGA video graphics array WAN wide area network WSXGA wide super extended graphics array WSXGA wide super extended graphics array plus WUXGA Wide Ultra Extended Graphics Array WXG...

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Toshiba Portege Z930 Series, User Manual

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