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Toshiba Portege Z20-B Series, User Manual

The Toshiba Portege Z20-B Series is a powerful and portable laptop that meets all your computing needs. With its sleek design and cutting-edge features, this device is perfect for both professionals and casual users. To get started quickly, you can download the free Quick Start Manual from our website, making it easy to set up and use your new device effortlessly.

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Contents

5.375 x 8.375 ver 2.3

Chapter 6: If Something Goes Wrong...................122

Problems that are easy to fix ............................. 122
Problems when you turn on the device ............. 123
The Windows operating system is not 

working ........................................................ 125
Using Startup options to fix problems ......... 125
Internet problems......................................... 127

Power and the battery ....................................... 128
Keyboard help.................................................... 129

Perform a complete power cycle ................. 129
Reset the Keyboard dock ............................ 130
Uninstall the keyboard driver ....................... 130
Perform a system restore............................. 131
Clean the keyboard...................................... 131

Touchpad help ................................................... 131

Disable then enable the touchpad ............... 131
Install an external mouse ............................. 132
Perform a complete power cycle ................. 132
Uninstall the touchpad driver ....................... 132
Download the latest touchpad driver........... 133
Perform a system restore............................. 134
Adjust the touchpad properties ................... 134

Display problems ............................................... 134
Disk or storage drive problems.......................... 136

Error-checking ............................................. 136

Web Camera help .............................................. 138

Testing your internal Web Camera .............. 138
Uninstall the Web Camera driver ................. 138
Perform a system restore............................. 139
Check for problems with third party 

applications ............................................ 140

System Recovery ......................................... 140

Sound help......................................................... 140

Use the Sound troubleshooter ..................... 140
Check and set default speakers .................. 141
Uninstall the audio driver ............................. 142
Download the latest sound driver ................ 143
Perform a system restore............................. 143

Printer problems ................................................ 144

Summary of Contents for Portege Z20-B Series

Page 1: ...te at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 122 in this guide Portégé Z20 B Series User s Guide Windows 10 ...

Page 2: ...ble As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WI...

Page 3: ...N SUCCESSFULLY COPIED OR TRANSFERRED TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY Critical Applications The device you have purchased is not designed for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any othe...

Page 4: ...elocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only Peripherals complying with the FCC Class B limits may be attached to this equipment Operation with noncompliant peripherals or peripheral...

Page 5: ...es Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use a Bluetooth device always change the frequency move your device to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your device Please contact TOSHIBA computer product support on Web site http www toshiba europ...

Page 6: ...ive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or ser...

Page 7: ...ba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Wireless LAN and Your Health Wireless LAN products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy ...

Page 8: ...empt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivant...

Page 9: ... utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Veuillez noter que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5250 5350 MHz et 5650 5850 MHz et que ces radars pourraient causer du brouillage et ou des dommages aux dis...

Page 10: ...us on recycling and reuse This Directive requires producers of electrical and electronic products put on the market in European Union EU member countries after August 2005 to mark such products with a crossed out wheeled bin with a black bar symbol If the product s battery or accumulator contains more than the specified values of lead Pb mercury Hg and or cadmium Cd defined in the Battery Directiv...

Page 11: ... required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m For registration and license please contact IBPT BIPT Voor privé gebruik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor registratie of...

Page 12: ...on des Télécommunications http www art telecom fr pour la procédure à suivre Italia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire Nederland License required for outdoor installations Check with reseller for procedure to follow Licentie verplicht voor ge...

Page 13: ... channel free of radar You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device s are properly configured for European Community operation Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations Low power radio frequency electric ...

Page 14: ...o avoid the band of mobile object identification systems The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified...

Page 15: ...cal Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan Copyright This guide is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this guide cannot be reproduced in any form without ...

Page 16: ... AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR...

Page 17: ...ries in the United States and other countries Microsoft Outlook Windows Windows Media and Cortana are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association Secure Digital microSD and SD are trademarks or registered trademarks of SD 3C LLC in the United States oth...

Page 18: ...efficient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit toshiba com recycle Reuse Donation Recycling Functional devices can be donated to a local c...

Page 19: ...s and specifications 30 Documentation 30 Service options 30 Precautions 31 File management tips 32 Chapter 1 Getting Started 33 Selecting a place to work 33 Features and components 34 Front 34 Back 35 Left side 36 Right side 37 Bottom 38 Underside 39 Pen 39 Setting up a work environment 40 Keeping yourself comfortable 40 ...

Page 20: ...enu 50 Registering your device with Toshiba 51 To Shut down your device 52 To Restart your device 53 To place your device in Sleep mode 53 Adding optional external devices 54 Recovering the Internal Storage Drive 54 Creating a recovery drive using Toshiba Recovery Media Creator 55 Restoring from recovery media created by Toshiba Recovery Media Creator 57 Recovering from the Internal Storage Drive ...

Page 21: ...ing the Basics 74 Computing tips 74 Attaching and detaching the keyboard dock 76 Attaching the tablet and keyboard dock 76 Detaching the tablet and keyboard dock 77 Using the keyboard 78 Function keys 78 Special Windows keys 78 Overlay keys 79 Backlit keyboard dock 80 Touch screen 80 Touch screen navigation 80 Mouse properties 82 Starting an app 82 Saving your work 83 Backing up your work 83 Toshi...

Page 22: ...Exploring the desktop 98 Finding your way around the desktop 99 Windows Store 103 Setting up for communications 103 Connecting your device to a network 105 Exploring audio features 105 Recording sounds 105 Using external speakers or headphones 106 Using the Web Camera 107 Using the microSD Card slot 108 Inserting memory media 108 Removing memory media 109 Chapter 5 Utilities and Applications 110 e...

Page 23: ... the touchpad 131 Install an external mouse 132 Perform a complete power cycle 132 Uninstall the touchpad driver 132 Download the latest touchpad driver 133 Perform a system restore 134 Adjust the touchpad properties 134 Display problems 134 Disk or storage drive problems 136 Error checking 136 Web Camera help 138 Testing your internal Web Camera 138 Uninstall the Web Camera driver 138 Perform a s...

Page 24: ... drivers and updates 151 How to determine the correct drivers to download 152 Develop good computing habits 152 Data and system configuration backup in the Windows operating system 153 Additional help 157 If you need further assistance 157 Contacting Toshiba 158 Other Toshiba Internet Web sites 158 Toshiba s worldwide offices 158 Appendix A TOSHIBA Function Keys 160 Functions 160 Volume Mute 161 L...

Page 25: ...the numeric overlay 164 Disabling or enabling the scroll lock 164 Keyboard dock eject 164 Keyboard dock backlight 164 Zoom In Out 164 Volume control 165 Zoom Display resolution 165 Cortana 165 Appendix B Power Cord Cable Connectors 166 Glossary 167 Index 182 ...

Page 26: ...ng environment and optimum system performance for both AC power and battery modes To conserve energy your device s power management features have been pre configured to activate the display Sleep mode after no later than 15 minutes of inactivity the system Sleep mode is activated after no later than 30 minutes of user inactivity We recommend that you leave these and other energy saving features ac...

Page 27: ...uires its device component suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this device may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT ...

Page 28: ...the accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your device or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the device ...

Page 29: ...in death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons high...

Page 30: ...on Your device comes with the following documentation An electronic version of the User s Guide this document A Quick Start document Warranty information It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard li...

Page 31: ...ossibly causing hearing damage and improper use and handling of batteries could result in possible injury Never place a heavy object on the device and be careful not to drop a heavy object onto the device It could damage the device or cause system failure Turning off the device while it is reading from or writing to flash media may damage the flash media Keep the device and disks away from objects...

Page 32: ...ry is lost To help avoid data loss save your work to Internal Storage or network storage Your work data will remain in internal storage to be called up when you need it As long as the internal storage remains healthy your data is relatively safe However on occasion hardware failures do happen If you experience a hardware failure your data could be lost As an extra step to help avoid data loss back...

Page 33: ...ety instruction information on the Quick Start document that shipped with your device carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury property damage or damage the device Selecting a place to work Your device is portable and designed to be used in a variety of circumstances and lo...

Page 34: ...k To view the keyboard dock and touchpad components refer the Quick Start document that shipped with your device or see Using the TOSHIBA Dual Pointing Device on page 62 Using the touchpad on page 63 and Using the keyboard on page 78 Touch screen Enables direct interaction with displayed apps and programs through simple or multi touch gestures For more information see Touch screen on page 80 Web C...

Page 35: ...deos For more information see Using the Web Camera on page 107 Web Camera indicator Indicates the ON OFF status of the Web Camera Windows button Launches the Start menu For more information refer to Help Support or see Finding your way around the desktop on page 99 Speakers Allow you to listen to sounds on your device For more information see Exploring audio features on page 105 For keyboard docki...

Page 36: ...device lock see Using a device lock on page 72 Security lock switch Allows you to engage or disengage the device lock RGB Monitor port Allows you to connect an external monitor or projector Connecting an HDMI compatible television or display device on page 69 HDMI Out port Allows connection to an HDMI compatible television or external display device see Connecting an HDMI compatible television or ...

Page 37: ...n Pencil lead can break off inside the device and damage it Volume control button Allows you to increase decrease the volume Power indicator light Indicates the ON OFF status of the device Battery indicator light Indicates the ON OFF status of the device Micro USB port Allows the transfer of data via the Micro to USB cable not included Micro HDMI Out port Allows connection to an HDMI compatible te...

Page 38: ...ion to a device network via an ethernet cable not included Attach Detach indicator light Indicates an attached or detached keyboard dock Power indicator light Indicates the ON OFF status of the keyboard dock DC IN Allows you to charge the battery and run the device on AC power via the Power cable Bottom Sample Illustration Bottom view Emergency Pen Allows you to keep an Emergency Pen with you at a...

Page 39: ... pencil to press the Reset button Pencil lead can break off inside the device and damage it Pen Sample Illustration Pen Pen button Hold to enable the Right mouse click functionality Digital eraser Allows you to erase your work The default setting is set to the eraser functionality however this is a programmable button Keyboard Reset button Pen button Available on certain models Digital eraser Pen ...

Page 40: ... change such as air conditioner vents or heaters Extreme heat cold or humidity Liquids and corrosive chemicals Keeping yourself comfortable This section provides information for setting up your work environment and tips for working comfortably throughout the day Device user comfort recommendations Good Working Posture Adjust your chair height your feet should be flat on the floor and the bottom of...

Page 41: ... area The forearms can be supported by the chair arm supports or the desk surface The notebook display should be tilted so that the image on the screen is clear Avoid glare position the notebook so that light sources lamps or windows do not shine or reflect directly into your eyes Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds G...

Page 42: ...e chair arm supports Alternative keyboards such as the split curved keyboard may improve shoulder and arm comfort Select a mouse that is comfortable for you to use Do not rest your wrists on the edge of the keyboard or on the work surface when typing The monitor should be about an arm length away while sitting back in the chair The monitor should be centered in front of your body The top of the mo...

Page 43: ...void working in just one hand posture Taking breaks and varying tasks Change the way you work so that you are not stuck in the same posture for long periods of time Some people find it comfortable to occasionally stand while using the notebook To do this properly the notebook needs to be on an elevated surface Make sure you follow the Good Working Posture points mentioned above while working Take ...

Page 44: ...e base of the device and possibly cause overheating of your device Transporting the notebook Although your notebook is light carrying it for a long time may lead to shoulder and arm fatigue If you carry your notebook with other items consider using an ergonomically designed device case Seeking additional help Follow the advice from your employer s company health and safety staff Contact them if yo...

Page 45: ...ou hold the mouse or trackball with a loose relaxed hand Do you use a light touch when typing or using the mouse Do you clean your mouse or trackball regularly Is the top of your monitor close to eye level Is the monitor about an arm length away Have you eliminated the glare on the monitor Is the monitor tilted so that it is easy to read Do you change postures regularly Do you take breaks at least...

Page 46: ...nd palm rest can become hot Avoid prolonged contact to prevent heat injury to skin Today s performance devices generate heat under normal operating conditions as a function of system activity Avoid extended contact between the device base or palm rest and your skin Under certain operating conditions such prolonged contact between the device base or palm rest and your skin may result in skin irrita...

Page 47: ...il or download from the Internet Occasionally even new programs you buy from a supplier may contain a device virus You need a special program to check for viruses Setting up your device TECHNICAL NOTE You must complete all setup steps up to and including Initial setup on page 50 before adding external or internal components to your device These components include but are not limited to a mouse key...

Page 48: ...y resulting in serious injury Be careful if you use a multiple connector An overload on one socket could cause a fire or electric shock possibly resulting in serious injury Always use the TOSHIBA AC adaptor that was provided with your device or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the device Use of an incompatible AC adaptor could cause fire or damage t...

Page 49: ...lly charged Is unlit when the main battery has discharged the battery is not charging or the AC adaptor is not plugged into the device or AC outlet The tablet s battery indicator light flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor Charging the main battery The device s battery may not be accessible by the user Before using t...

Page 50: ...l tablet When opening or closing the display panel tablet place one hand on the palm rest to hold the device in place and use the other hand to slowly open or close the display panel tablet Initial setup After turning on your device for the first time follow the on screen instructions on each screen in order to properly install the operating system and begin using your device When you turn on the ...

Page 51: ... page 100 Registering your device with Toshiba Product registration is strongly recommended and allows Toshiba to send you periodic updates announcements and special offers applicable to your Product Product registration can be completed by visiting the Toshiba Web site at register toshiba com Type in the requested information and complete the registration process Failure to complete Product Regis...

Page 52: ...menu Sample Image Shut down To perform a Hybrid shut down instead of performing a Shut down click or touch the Shut down option but do NOT hold the SHIFT key 3 Highlight Shut down while holding the SHIFT key and then click or touch the Shut down option in the pop up window The device closes all open applications shuts down the operating system and then turns off To perform a Full Shutdown 1 In the...

Page 53: ...ing system To place your device in Sleep mode 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens If you power down using the Sleep command and the battery discharges fully your unsaved information will be lost Be sure to save your work first 2 Click or touch the Power icon in the Start menu Sample Image Sleep 3 Highlight and then...

Page 54: ...ons are available Recovery option Description Creating a recovery drive USB flash using Toshiba Recovery Media Creator This option allows you to create the recovery drive you will use to restore your device using Toshiba Recovery Media Creator See Creating a recovery drive using Toshiba Recovery Media Creator on page 55 Booting from a recovery drive to Restore your device This option allows you to...

Page 55: ...reator on page 57 Creating a recovery drive using Toshiba Recovery Media Creator During the recovery process your device must be connected to an external power source via the AC adaptor It is strongly recommended that you create a recovery drive USB flash using Toshiba Recovery Media Creator If the recovery files on your internal storage drive become corrupted or are deleted you can restore your s...

Page 56: ...ll vary depending upon your system minimum 16GB 5 Click or touch OK to continue A prompt appears stating The USB flash drive will be formatted 6 Click or touch OK to continue This may take a few minutes A pop up window appears when the Recovery Media Creator process is complete 7 Click or touch OK to finish 8 Click or touch Close to close the Recovery Media Creator A message appears asking Would y...

Page 57: ...g steps see Restoring from recovery media created by Toshiba Recovery Media Creator on page 57 Restoring from recovery media created by Toshiba Recovery Media Creator The recovery process deletes information stored on the internal storage drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 83 During the recovery process your device must ...

Page 58: ...he recovery USB media you created to your device 3 Turn on your device while pressing the key on the keyboard or while pressing the Power button Volume Up buttons The Boot menu displays 4 Select the USB Flash option and press the ENTER key A Warning screen appears 5 Click or touch Yes to continue The Selecting a process screen appears 6 Choose the desired option and then click or touch Next Recove...

Page 59: ...nt When the recovery is executed all data will be deleted and rewritten If you are restoring from a backup did you make sure to backup all important data and configure Windows the way you want it restored 8 Click or touch Yes to continue The Selecting a process screen appears 9 Select the option you want and follow the on screen instructions The process will begin and may take approximately 2 hour...

Page 60: ...the Windows key The Start menu opens 2 Click or touch Settings in the Start menu 3 Select Update security in the Settings window The Update security window appears Sample Image Update security window 4 Select Recovery in the left pane of the Update security window 5 Click or touch the Get started button Sample Image Choose an option window ...

Page 61: ...ion is quicker but less secure Use this option if you are keeping the PC Remove Files and clean the drive This option might take a few hours but will make it harder for someone to recover your removed files Use this option if you are recycling the PC Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundl...

Page 62: ... the item you want to install 5 Click or touch Install 6 Follow the on screen prompts to complete the installation process see TOSHIBA Application Installer on page 120 Using the TOSHIBA Dual Pointing Device Available on certain models Sample Illustration TOSHIBA AccuPoint II and buttons AccuPoint II pointing AccuPoint II AccuPoint II secondary primary button button device ...

Page 63: ...condary button Performs the same function as the right button on a mouse Using the touchpad Some of the touchpad operations described in this section are only supported in certain applications and only on certain models The touchpad driver is pre installed on your device If this driver is removed the touchpad and touchpad buttons will not work You will need to reinstall the touchpad driver using t...

Page 64: ...e your finger across the touchpad or move a mouse connected to your device To Do the following Example Move the on screen pointer Slide your finger across the touchpad in the direction you want to move the pointer To move the pointer a longer distance slide your finger several times across the touchpad in the preferred direction Sample Illustration Pointer moves to the right Touchpad Secondary con...

Page 65: ...ease the primary control button twice in rapid succession Sample Illustration Tap twice to open Right click an item 1 Move the pointer to the item you want to right click 2 Press and release the secondary control button This feature varies by program Check your program documentation for specific instructions on right clicking Sample Illustration Click the secondary right hand control button Scroll...

Page 66: ...pad with the heel of your hand as you type Also accidental light touches or taps on the touchpad may select an item or text on the screen and potentially the item or text may be replaced by the next character you type Scroll horizontally Slide your finger along the bottom edge of the touchpad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Horizontal scro...

Page 67: ...le disable the touchpad press the FN keys or press the Touchpad ON OFF button located on the touchpad For more information see Disabling or enabling the touchpad on page 163 Connecting an external device Depending on your system some models may include USB 3 0 port s To distinguish these ports please look for the blue inset within the USB 3 0 port if available You can easily attach an external dev...

Page 68: ...MI compatible television or external display device via the HDMI Out port An external monitor or projector via the RGB monitor port Sample Illustration Video ports on side of device and keyboard dock For more information on purchasing a cable visit accessories toshiba com Selecting video cables To connect a device to the Micro HDMI Out port you must purchase the appropriate cable NOTE Available on...

Page 69: ...tor to your device if you need a larger screen To do this 1 Read the directions that came with the monitor to see if you first need to install new software 2 Connect the monitor s video cable to the RGB monitor port on the side of the device 3 Connect the device s power cable to a live electrical outlet 4 Turn on the external device Your device will automatically detect the external display device...

Page 70: ...rnal monitor attached PC screen only Duplicate Extend Second screen only Sample Image Display options window 2 Select the desired display setting 3 Press ENTER to activate your selection Press the Windows P keys navigate through the options without activating a selection Adjusting the quality of the external display To obtain the best picture quality from your television or other video display dev...

Page 71: ...plications on page 110 Caring for your device This section gives tips on cleaning and moving your device For information about taking care of your device s battery see Taking care of your battery on page 95 Please handle your device carefully to avoid scratching or damaging the surface Cleaning the device Keep liquids including cleaning fluid out of the device s keyboard speakers and other opening...

Page 72: ...ck on page 76 You may want to secure your device to a heavy object such as your desk The easiest way to do this is to purchase an optional device lock cable For more information on purchasing a cable lock visit accessories toshiba com Sample Illustration device lock cable To secure the device 1 Slide the Security Lock switch located on the Keyboard dock to the unlocked position 2 Wrap the cable th...

Page 73: ... switch to the locked position Sample Illustration Attaching security lock cable 6 Insert the cable s locking end into the security lock slot on the keyboard dock and then engage the locking device Your device is now securely locked Security Lock switch locked position ...

Page 74: ...l storage drive If the network you are using goes down and you must restart your device to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 83 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset i...

Page 75: ...rly to check and optimize disk space and improve performance Scan all new files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the device if a drive indicator light indicates a drive is active Turning off the device while it is rea...

Page 76: ...ard 1 Make sure the Security Lock switch is in the unlocked position 2 Align the guides on the keyboard dock bracket to the guide points at the bottom edge of the tablet and gently press the tablet straight down into the bracket until it clicks in place When the keyboard dock is properly attached the Windows button is at the center of the bracket Sample Image Attaching the keyboard dock The tablet...

Page 77: ...me when the software undocking process is complete Touch the Show hidden icons icon in the lower right corner of the screen A pop up menu displays Touch the Safely Remove Hardware and Eject Media icon and then touch Eject Docking Station You will hear a chime when the software undocking process is complete 3 Slide the Release button on the keyboard dock bracket to the left while gently pulling the...

Page 78: ...functions when pressed Used in combination with the FN key function keys marked with icons execute specific functions on the device For example the FN keys turn the touchpad ON OFF For more information see TOSHIBA Function Keys on page 160 Special Windows keys Sample Illustration Special Windows keys Your device s keyboard has two keys that have special functions in Windows Windows key Launches th...

Page 79: ...10 key keypad on a desktop device s keyboard Sample Illustration Numeric and cursor control overlay Using the overlay to type numeric data The keys with the numbers on their right front are the numeric overlay keys To turn the numeric overlay on press FN and simultaneously The numeric overlay light glows when the numeric overlay is on To disable the numeric overlay hold down the FN key and press a...

Page 80: ...ou stop typing You can modify the time out interval or change the keyboard backlight setting to always on or always off Touch screen Your device may come with a digitizer feature enabling direct interaction with display apps and programs Your device comes with a touch screen enabling direct interaction with displayed apps and programs through simple or multi touch gestures Touch screen navigation ...

Page 81: ...a section of a Web page to zoom in on that section Double tap again to zoom out Zoom out Place and pinch two fingers together to zoom out Applicable to apps that support this function Zoom in Place and spread two fingers apart to zoom in Applicable to apps that support this function Rotate Place two or more fingers on an item and rotate your hand The item rotates in the direction you turn your han...

Page 82: ...touchpad in the left pane of the window The Mouse screen appears 5 Make the desired changes to the Mouse settings 6 Click or touch Close to save the changes and close the window Starting an app To start an app click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Most used list on the left side of the Start screen displays the apps most often used on ...

Page 83: ... offer a feature that saves documents at regular intervals Check your program s documentation to see if it has an automatic save feature Backing up your work Back up all the files you create in case something happens to your device You can back up your files to different types of media such as USB Flash optical media external storage media or to a network if available To back up several files at o...

Page 84: ...ou may prefer to use a high capacity file recovery system such as an external hard drive Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products give help with technical questions and keep you up to date with future upgrades For more information see Contacting Toshiba on page 158 ...

Page 85: ... a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your device to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the device on battery power The device contains a Lithium Ion Li Ion battery that provides power...

Page 86: ... will need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the device on battery power at least once a month The Lithium Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time However for better accuracy of the battery meter it is helpful to fully discharge the battery periodically Pleas...

Page 87: ... Changes to these settings may result in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configuration For assistance with setup changes contact Toshiba s Customer Support Center Charging the main battery If the device is leaking or its case is cracked put on protective gloves to handle it The devi...

Page 88: ...ge The battery may not start charging immediately under the following conditions The battery is extremely hot or cold To ensure that the battery charges to its full capacity wait until it reaches room temperature 50 to 80 degrees Fahrenheit 10 to 26 degrees Celsius The battery is almost completely discharged Leave the power connected and the battery should begin charging after a few minutes HINT O...

Page 89: ...attery indicator light flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor If the AC power light flashes amber during charging either a battery is malfunctioning or it is not receiving correct input from the AC power supply HINT Be careful not to confuse the Battery indicator light with the Power indicator light When the Battery l...

Page 90: ...n for 24 hours It is seldom necessary to charge the RTC battery because it charges while the device is on If the RTC battery is low the real time clock and calendar may display the incorrect time and date or stop working When the RTC battery is completely discharged a warning prompts you to reset the real time clock The device can be used while the RTC battery is being charged although the chargin...

Page 91: ...et s battery runs low you can plug the device into an external power source and recharge the tablet s battery or save your work and shut down your device Setting battery notifications You can set two notifications Each notification can be set to alert you when a specified percentage of remaining battery power has been reached You can also set the device to enter Sleep mode or to completely shut do...

Page 92: ...evice is configured How much you use the internal storage drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery Enable Sleep which saves power when you turn off the device and turn it back on again Use the Windows power saving option plans These po...

Page 93: ...r saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 Click or touch the Battery icon in the notification area 2 Click or touch Power sleep settings 3 In the System window click or touch Power sleep 4 Click or touch Additional power settings The Windows Power Options window appears Sample Image Windows Power Options window 5...

Page 94: ... is a compromise between battery time and performance Using the eco power plan This device is equipped with the eco power plan Operating the device with this power plan enabled reduces electrical power consumption by slightly lowering system performance For example when this power plan is enabled the brightness of the display is reduced and the interval before Sleep mode takes effect is shortened ...

Page 95: ...take care of your battery and prolong its life Safety precautions Always immediately turn the power off and disconnect the power cable cord plug from the plug socket and stop using the device if you observe any of the following conditions Offensive or unusual odor Excessive heat Discoloration Deformation cracks or leaks Smoke Other unusual events during use such as abnormal sound Do not expose the...

Page 96: ...al considerations For disposal reuse or recycling information please contact your local government For more information see Device Recycling Information on page 18 or for complete information about Toshiba s recycling programs and initiatives please visit toshiba com recycle Traveling tips Refer to the suggestions below when traveling with your device Never leave your device on a sunny ledge or in...

Page 97: ...craft make sure the Wireless antenna is OFF Airplane mode is ON if your device has wireless LAN capability To enable disable the wireless antenna press the FN keys or use the Airplane mode switch located under Networks see Setting up for communications on page 103 NOTE NOTE ...

Page 98: ... You can use its features to start applications find documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system ...

Page 99: ...fication area and then Tablet mode tile Icons An icon represents a folder file or program that can be quickly activated by double clicking the icon You can create a new desktop icon for any folder file or program by dragging the element s icon from its location in a window to the desktop area You may see various icons displayed on your system desktop for example Recycle Bin Holds files you have de...

Page 100: ...rmation on the Recycle Bin see Windows online Help If you place the pointer over an icon a popup description of the file contents may appear Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Start button When a procedure in this User s Guide instructs you to click or touch the Start button it is...

Page 101: ...e visible at one time and allows you to manage multiple desktops Adding desktops After clicking or touching the Task view icon you can add close or switch between desktops Click or touch a desktop thumbnail at the bottom of the screen to select it When you place your pointer over a desktop thumbnail or touch hold it an X appears allowing you to close that desktop Click or touch the New desktop ico...

Page 102: ...usly in the background and displays notifications To learn more about each task position the pointer over the icon for a few moments and a short description of the task appears Typical tasks in the notification area are Current time Power usage mode network connectivity status and speaker volume To activate a specific task click or touch the appropriate notification area icon Notifications There a...

Page 103: ...ick of your mouse Click or touch the Windows Store icon in the taskbar In the Windows Store you can search for and browse thousands of apps all grouped into easy to find categories Setting up for communications To connect to the Internet you need A browser or communications program An Internet Service Provider ISP or online service if you plan to use the Internet A way to connect to the ISP for ex...

Page 104: ...Wi Fi connection select Wi Fi 5 Select your network 6 Select the Connect automatically checkbox to automatically connect to the selected network on startup 7 Click or touch Connect 8 Enter the network security key if applicable 9 Click or touch Close to save the changes and close the window Your device should then be connected To enable disable the wireless antenna press the FN keys or use the Air...

Page 105: ...he available headphone microphone jack You can use your device to record sounds using the device s internal microphone s available on certain models or an optional external microphone You can listen to sound files or audio CDs using the built in speakers headphones or external speakers Recording sounds You may record sounds using the device s internal microphone s available on certain models or by...

Page 106: ...ternal speakers or headphones Before putting on headphones to listen turn the volume down Do not set the volume too high when using headphones Continuous exposure to loud sound can harm your hearing You can only plug one external audio device at a time i e headphones or microphone into the available headphone microphone jack Your device is equipped with a full stereo sound system with internal spe...

Page 107: ...trols on each speaker For headphones use the device s volume control Using the Web Camera Your device may come with two built in Web Cameras One is located on the front and one on the back of the device With these Web Cameras you can do the following Take pictures and record videos with your device Participate in video chats while using instant messaging IM programs Have video conference calls To ...

Page 108: ... drop feature of the Windows operating system Inserting memory media To locate your microSD Card slot please refer to your Quick Start document The following instructions apply to all types of supported media devices 1 Turn the media so that the contacts metal areas are face down away from the display 2 Push the media into the microSD Card slot until it stops Sample Illustration Inserting memory m...

Page 109: ... the media for safe removal a message will tell you to try again later If the media can be removed now the system displays Safe to Remove Hardware If the device has a spring loaded adapter slot see step 3 otherwise skip to step 4 3 Gently press the card inward to release it The card pops out slightly 4 Grasp the card and pull it straight out Sample Illustration Removing memory media Do not remove ...

Page 110: ... details set additional options or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system eco Utility Supervisor password User password System Settings TOSHIBA Recovery Media Creator Service Station TOSHIBA Application Installer PC He...

Page 111: ...the eco Utility 1 In the Search field type eco Utility 2 Click or touch eco Utility The eco Utility window appears Sample Image eco Utility window 3 To activate the eco power plan select eco Mode on the left side 4 Slide the eco Mode switch to the On position to enable eco Mode 5 Click or touch Close For more information on the eco power plan and utility click or touch the Help button at the botto...

Page 112: ... the device When setting up passwords keep the following in mind The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Se...

Page 113: ... again to verify 6 Click or touch Set Under User Policy this option may or may not ask for password verification 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwr...

Page 114: ...y verification pop up screen appears 6 Click or touch Delete 7 Enter the password and then click or touch Verify 8 Click or touch OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your password in a location where you can later access it should y...

Page 115: ...touch Set 5 Enter your password and then enter it again to verify 6 Click or touch Set 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously stor...

Page 116: ...eld type Password Utility 2 Click or touch Password Utility A pop up screen appears asking for a password 3 Enter your password and then click or touch Verify 4 Click or touch Delete An authority verification pop up screen appears 5 Click or touch Delete 6 Enter the password and then click or touch Verify 7 Click or touch OK to exit ...

Page 117: ...current BIOS version or change certain settings back to their default values Display Allows you to change various default settings for the built in display When the device restarts it remembers the last configuration If data does not appear on the display you are using after starting in Sleep mode press the Windows P keys to toggle the display For more information see Directing the display output ...

Page 118: ...you to use the internal USB 3 0 controller when enabled If disabled the USB 3 0 ports function as USB 2 0 ports and save power SATA Allows you to set conditions for SATA LAN Wake up on LAN Allows you to enable disable Wake on LAN WoL from shutdown Built in LAN Allows you to enable disable the built in LAN Undock and Sleep Allows the device to enter Sleep mode after the undock operation when the li...

Page 119: ...covery Media Creator on page 55 Service Station The Service Station helps you keep your new device running at its best by notifying you when updated software firmware documentation or other information is available for your device The Service Station will alert you when updates are available and you can then choose to install the updates if you wish or you can follow the instructions below to open...

Page 120: ...that were originally bundled with your device To reinstall drivers and applications 1 In the Search field type TOSHIBA Application Installer 2 Click or touch TOSHIBA Application Installer The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer selection screen 3 Click or touch the item you want to install 4 Click or touch Install then follow the on screen prompt...

Page 121: ...very small portion of the total hard disk capacity approximately 3 MB or less per year This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA device It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA s authorized service providers Additionally TOSHIBA may use this inform...

Page 122: ...ter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding If you are working in a program that suddenly freezes chances are the program has stopped responding You can exit the program without shutting down the operating system or closing other programs To close ...

Page 123: ...ptor and power cord cable properly Press and hold the power button for at least 10 seconds If you are using the AC adaptor check that the wall outlet is working by plugging in another device such as a lamp Verify that the device is on by looking at the ON OFF indicator light If the light is glowing the device is on If it is not lit try turning the device off and then on again If you are using an A...

Page 124: ... the device starts normally there may be a problem with the AC outlet itself or the voltage level available from it 2 Verify that the AC adaptor is the correct unit for your device model The device may not be able to start from an AC adaptor that is rated for less current amperage than the device requires even if the rated voltage is correct and the plug fits correctly in the DC IN socket The labe...

Page 125: ...liar with your device and used to the way the operating system responds to your work routine you can easily detect if the operating system is not working correctly For example The operating system fails to start after the initial startup appears The operating system takes a long time to start The operating system responds differently from the normal routine The screen does not look right Unless a ...

Page 126: ...ed Your device settings are changed back to their defaults For more information see Reset your PC on page 59 Advanced options Choosing this option presents you with another set of options System Restore System Restore allows you to use a Restore point to return the device to a state at which it was performing properly Restore points may be created When new hardware or software is installed Manuall...

Page 127: ...System is most likely working properly and that you should look to third party applications or drivers for the source of your problem Disable driver signature enforcement Allows drivers containing improper signatures to be installed Disable early launch anti malware protection Allows drivers to initialize without being measured by the Anti malware driver Disable automatic restart on system failure...

Page 128: ...faulty AC adaptor or power cord cable will neither power the device nor recharge the battery Here are some typical problems and how to solve them The AC power light does not come on when you plug in the AC adaptor and power cord cable Make sure the AC adaptor and power cord cable are firmly plugged into both the wall outlet and the device If the AC power light still does not come on check that the...

Page 129: ...ntaining battery power see Charging the main battery on page 87 Keyboard help If the problem is with an external keyboard connected to your device you may need to update your keyboard driver Refer to the documentation that came with the keyboard or to the keyboard manufacturer s Web site If you are experiencing problems with the functionality of any of the device s keyboard keys i e wrong characte...

Page 130: ...ice and damage it Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver 1 In the Search field type Device Manager 2 Click or touch the Device Manager application 3 In the Device Manager double click or touch Keyboards 4 Right click or touch Standard PS 2 Keyboard and select Uninstall Do NOT select the Delete the driver software f...

Page 131: ...store or Choose a different restore point to restore the system to a point at which your keyboard was working properly Clean the keyboard 1 Turn Off your device and unplug all cords cables and connections see To Shut down your device on page 52 2 Undock the keyboard dock from the device see Attaching and detaching the keyboard dock on page 76 turn it upside down and very gently shake the keyboard ...

Page 132: ...see To Shut down your device on page 52 2 Remove all accessories and unplug all cables This includes USB flash drives SD Card and the power cord cable 3 If your device has a user removable battery remove the battery and hold down the power button for approximately 10 seconds 4 Reconnect the battery if you removed it and the power cord cable 5 Turn On the device and try the keyboard again Uninstall...

Page 133: ...1 In your Web browser go to http support toshiba com drivers 2 Enter your device s serial number 3 Filter your search by Touchpad driver to find and download the touchpad driver for your device In order to determine the correct driver to download you can look in Device Manager on your device for the device you wish to update and make note of the device name See How to determine the correct drivers...

Page 134: ...m to a point at which your touchpad was working properly Adjust the touchpad properties 1 In the Search field type Change your mouse settings 2 Click or touch Change your mouse settings Some devices may have an Advanced tab or similar to change the touchpad properties 3 You can now change the configuration settings of your touchpad Display problems Here are some typical display problems and their ...

Page 135: ...or Press the FN keys to make sure the display priority is not set for the built in screen Configuring multiple monitors Sample Illustration Video ports on side of device and keyboard dock Use only one video port located on the Keyboard dock at a time The screen does not look correct To choose a theme for your desktop background 1 In the Search field type Change the theme 2 Click or touch Change th...

Page 136: ...display settings 4 Use the menu to adjust the display options The display mode is set to Simultaneous and the external display device does not work Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher Devices that do not support this resolution will only work in Internal External mode and not simultaneous mode Disk or storage drive problems Problems with t...

Page 137: ... 7 Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive Error checking tests and repairs the storage drive Your hard disk seems very slow If you have been using your device for a long time your files may have become fragmented Run Disk Defragmenter To do this 1 In the Search field type Defragment 2 Click or touch Defragment and Optimize your Drives 3...

Page 138: ...r each step test the Web Camera If it works stop troubleshooting If you do not wish to go through each troubleshooting step you may skip to Perform a system restore on page 139 Testing your internal Web Camera 1 In the Search field type Camera 2 Click or touch the Camera application If the Camera application is not available you can download the Camera application from the Windows store 3 If the i...

Page 139: ... system restore to a period in time at which the Web Camera was working properly If no restore points have been previously created then this method will not work see Saving system configuration with restore points on page 154 1 In the Search field type Create a restore point 2 Click or touch Create a restore point 3 Select the System Restore button on the System protection tab 4 Select Recommended...

Page 140: ...blem Note that doing a system recovery will return the device to its default conditions completely wiping all data personal documents installed application and everything else To access system recovery options 1 In the Search field type recovery options 2 Click or touch Recovery Options 3 Select the recovery option of your choice and then read and follow the on screen prompts and warnings For more...

Page 141: ...d click or touch the Configure button Sample Image Speaker Setup window 7 Click or touch Stereo in the Audio channels box If Stereo is not available select any other available option 8 Click the Test button to send sound to each speaker or click an individual speaker to send sound to it 9 If sound is heard correctly from each speaker your speaker setup is complete 10 If no sound is heard from all ...

Page 142: ...und video and game controllers 4 Right click or touch Sound Audio driver and select Uninstall Do NOT select the Delete the driver software for this device box Take note of the audio driver name s in the event you may need to manually download the audio driver from support toshiba com drivers Sample Image Audio driver uninstall window 5 After the driver uninstalls restart your device see To Restart...

Page 143: ...er name s in order to locate the proper driver on the Toshiba support Web site Drivers Software page 4 Install the desired Audio driver 5 Restart your device see To Restart your device on page 53 Perform a system restore You can perform a system restore to a period in time at which the sound system was working properly If no restore points have been previously created then this method will not wor...

Page 144: ...in the instructions that came with the printer You may have connected the printer while the device is on Disable Sleep mode turn off the device and turn off the printer Turn the printer back on make sure it is online and then turn the device back on Try printing another file For example you could create and attempt to print a short test file using Notepad If a Notepad file prints correctly the pro...

Page 145: ...mputer is on the same network verify that it has network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the access point you are attempting to connect through SSIDs a...

Page 146: ...r s Web site for recent firmware upgrades Problems with WEP keys in particular are frequently addressed in new firmware releases Connecting to the Internet To connect to the Internet you ll need an Internet Service Provider ISP and additional hardware ISP An ISP is a company that gives you access to the Internet You sign up for an account with an ISP just as you do for telephone service or utiliti...

Page 147: ... indicates the following conditions The network connection is set to wireless and you are connected to a wireless access point Check with your ISP for network difficulties The network connection is set to wireless and you are connected to a wireless access point but have no Internet connectivity Check with your ISP for network difficulties The network connection is set to wireless and you are NOT ...

Page 148: ...t for the modem and router to completely startup before continuing This may take a few minutes to complete Most devices have indicator lights that indicate the progress If it is not apparent you may need to contact the manufacturer for assistance 5 Verify your Wi Fi is turned On Check the Network icon in the taskbar for signal strength Uninstall the network adapter driver You can Uninstall the net...

Page 149: ...n reinstalled automatically If you are still unable to connect to a wireless network you may have a hardware issue that will require further troubleshooting Troubleshooting an Internet connection How to verify TCP IP If the wireless network is not detected you can check that the hardware in the device is working correctly by using the PING command to verify that the network adapter and TCP IP is w...

Page 150: ...ould receive a response that looks similar to the following Sample Image Command Prompt window If you receive an error message at this point TCP IP may not be properly installed To remove and reinstall TCP IP perform the following steps 1 In the command prompt window type netsh int ip reset resetlog txt with the spaces as indicated and press ENTER Sample Image Command Prompt window ...

Page 151: ...pdate your device with the latest components and drivers is to use Toshiba Service Station To access TOSHIBA Service Station 1 In the Search field type Service Station 2 Click or touch the Service Station Utility 3 Read and accept TOSHIBA Service Station Utility Software Notice Acceptance if required 4 Click or touch Check for Updates and install any available updates It may be necessary to move t...

Page 152: ...r device by using the Device Manager application in Windows 1 In the Search field type Device Manager 2 Click or touch the Device Manager application 3 Locate the device for which you wish to update the driver e g If you want to find the touchpad driver you would look under Mice and other pointing devices 4 The above example indicates the touchpad vendor s name This tells you that when you go to h...

Page 153: ...rive and start again reloading all your programs and data files from a backup source will save time Read the documentation It is very difficult to provide a fail safe set of steps you can follow every time you experience a problem with the device Your ability to solve problems will improve as you learn about how the device and its software work together Get familiar with all of the documentation p...

Page 154: ...t selection if you change your mind Follow these steps to create a restore point using the System Restore utility 1 In the Search field type Create a restore point Click or touch Create a restore point from the list that appears The System Protection tab of the System Properties window appears 2 Click or touch Configure 3 Under Restore settings select Turn on System Protection 4 Click or touch App...

Page 155: ...l programs and save all open files 7 Click or touch Finish and then Yes to begin the system restore Your Windows operating system configuration will now be restored to the state it was in when the chosen restore point was created and then the device will be automatically restarted Backing up your data or your entire device with the Windows operating system The most valuable component of your devic...

Page 156: ...ffice and Adobe Photoshop or utility software such as special toolbars for your web browser Create a restore point refer to Saving system configuration with restore points on page 154 Before installing anything use the System Restore utility to set a restore point see the section titled restore points If anything goes wrong you will then be able to easily restore the Windows operating system to th...

Page 157: ...se the new hardware or software for a while noting any new problems Make sure that your critical applications email business applications etc are working correctly and verify that important devices are still functioning 6 For each additional hardware or software item repeat these steps starting at step 1 if any of your critical data has changed or starting at step 2 if no critical data has changed...

Page 158: ...tions for your device and for other product information be sure to regularly check the Toshiba Web site at support toshiba com Other Toshiba Internet Web sites Toshiba s worldwide offices toshiba com Toshiba corporate site toshiba com us Marketing and product information in the USA accessories toshiba com Accessories information in the USA www toshiba ca Canada www toshiba Europe com Europe www to...

Page 159: ...Caribbean Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States Mexico Toshiba de México S A de C V Sierra Candela No 111 6to Piso Col Lomas de Chapultepec CP 11000 Mexico DF Spain Toshiba Information Systems España S A Parque Empresarial San Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba...

Page 160: ...ected system functions and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Mute Lock Instant security Power Plan Sleep Hibernation Output Display switch Brightness control Wireless Touchpad Cursor control Numeric overlay Scroll lock Keyboard dock eject ...

Page 161: ...curity The user logon screen will appear and a user with a valid account will need to log back on to gain access to the device This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans The properties of each power plan and the power plans that are displayed by this function are set in the Power Options window see Power Plans on page 93 This TOSHIBA ...

Page 162: ...s through the display options and highlights the available options see Directing the display output when your device is attached to the keyboard dock on page 69 Press ENTER to activate your selection PC screen only Duplicate Extend Second screen only Sample Image Display mode options window All of the above modes are always displayed on the screen however only the available modes for your system a...

Page 163: ...bles disables the Wi Fi antenna in your device Allow about 5 seconds to switch between modes The wireless modes are Disables the wireless antenna Airplane mode is ON Enables the wireless antenna Airplane mode is OFF This TOSHIBA Function key enables disables the touchpad To enable disable the touchpad press the FN keys For more information on using the touchpad see Using the touchpad on page 63 Th...

Page 164: ...ight Zoom In Out This TOSHIBA Function key enables disables the cursor control overlay This TOSHIBA Function key enables disables the numeric overlay This TOSHIBA Function key enables disables the scroll lock This TOSHIBA Function key ejects the keyboard dock This TOSHIBA Function key enables disables the keyboard dock backlight This TOSHIBA Function key allows you to zoom out This TOSHIBA Functio...

Page 165: ...nction key increases the speaker volume Fn Space bar This TOSHIBA Function key switches screen resolution Cycle through the screen resolutions and then select the desired resolution Windows S keys Use these keys for quick access to Cortana Cortana is a personal digital assistant that can help you search for content on your device or the Web manage your calendar and much more ...

Page 166: ...with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 167: ...C Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Page 168: ...I CEC High Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second MIDI Musical Instrument Digital Interface PC Per...

Page 169: ...x displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligent adapter one that is...

Page 170: ...nformation is passed between two devices This is the basic unit of measure used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot prior...

Page 171: ...aph break in a word processing program A character occupies one byte of computer storage Charm charms Start screen icons that slide out from the right side of the screen and direct you to various Windows functions chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To pres...

Page 172: ... 7 and earlier releases of the Windows operating system default The setting selected by a program when the user does not specify an alternative setting device A component attached to the computer Devices may be external outside the computer s case or internal inside the computer s case Printers disk drives and modems are examples of devices device driver A program called a driver that permits a co...

Page 173: ... primary button rapidly twice without moving the pointing device In the Windows operating system this refers to the pointing device s left button unless otherwise stated download 1 In communications to receive a file from another computer through a modem or network 2 To send font data from the computer to a printer See also upload drag To hold down the mouse button while moving the pointer to drag...

Page 174: ...ge drive that keeps track of the location of stored files file name A set of characters that uniquely identifies a file within a particular folder It consists of two parts the actual name and the file name extension See also file extension file extension The three characters following the period pronounced dot at the end of a file name The extension indicates the type of file Examples are exe for ...

Page 175: ...a The primary or only hard disk in a computer is usually fixed but some computers have secondary hard disks that are removable hardware The physical components of a computer system Compare software HDMI High Definition Multimedia Interface An interface used to transmit high quality audio and video signal via a single cable in digital format providing better picture quality than analog signal HDMI ...

Page 176: ...ing speed It is slower than L1 cache and faster than main memory See also cache CPU cache L1 cache LAN Local Area Network A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network LED Light Emitting Diode A solid state lamp SSL that uses light emitting diodes LEDs as the so...

Page 177: ...M ROM microprocessor See Central Processing Unit CPU MIDI Musical Instrument Digital Interface A standard for connecting musical instruments synthesizers and computers The MIDI standard provides a way of translating music into a form computers can use and vice versa motherboard The computer s main circuit board that contains the processor memory and other primary components MS DOS prompt See syste...

Page 178: ... reads plastic coated discs on which information is recorded digitally and uses a laser to read data music or videos P palette See color palette password A unique string of characters entered by a user to verify his or her identity to the computer or the network PC Card A credit card sized expansion card designed to increase the capabilities of computers PC Cards provide functions such as modem fa...

Page 179: ...ication utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare R...

Page 180: ...lity for content security select To highlight or otherwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again software See program Compa...

Page 181: ...at plugs into a computer s USB port and functions as a portable hard drive They are smaller and more durable than an external hard drive because they do not contain any internal moving parts but have less storage capacity See also Universal Serial Bus USB utility A computer program designed to perform a narrowly focused operation or solve a specific problem Utilities are often related to computer ...

Page 182: ... audio features 105 B backing up data 32 backing up files 75 83 Backlit keyboard 80 battery battery life 86 care 95 96 changing 94 charge indicator light 49 charge time 87 charger 87 charging 49 87 charging the real time clock RTC 90 conserving power 92 determine remaining power 90 indicator light 89 low charge 91 maintaining 96 maximum capacity 86 monitoring power 49 89 power management 87 power ...

Page 183: ...ble TV or display device 69 monitor 69 power cord cable 49 power source 48 customize device settings 71 D data backing up 32 data entire system backup troubleshooting 155 data system configuration troubleshooting 153 DC IN port 38 desktop adding desktops 101 creating new icon 99 exploring the 98 icons 99 recycle bin 99 standard features 99 Start button 100 Task view 101 102 device caring for 71 cl...

Page 184: ...t side view 37 underside view 39 files backing up 75 83 saving 83 Function keys 163 164 Cortana 165 disabling or enabling wireless devices 163 display brightness 163 Hibernation mode 162 Lock Instant security 161 Output Display switch 162 Power plan 161 Sleep mode 161 Volume control 165 volume mute 161 Zoom Display resolution 165 Zoom In Out 164 function keys 78 H HDMI Out port 36 headphone microp...

Page 185: ...lock computer using 72 M maintaining your battery 96 Memory card reader inserting memory media 108 removing memory media 109 Micro HDMI Out port 37 Micro USB port 37 microphone using 105 microSD Card slot using 108 microSD slot 38 monitor connecting 69 monitor problems troubleshooting 135 monitoring battery power 89 mouse properties 82 moving the device 71 N network accessing 105 connecting your d...

Page 186: ...rmance 87 power plans selecting power plan options 93 power saving options 92 precautions safety 31 45 printer problems troubleshooting 144 problem solving contacting Toshiba 158 projector connecting 69 R real time clock RTC battery 87 recording sounds 105 recovery creating a recovery drive 55 installing drivers and applications 61 internal storage drive 54 reset your PC 59 restoring from a recove...

Page 187: ...are of battery 95 Task view taskbar 101 102 taskbar 102 television adjusting display 70 Tips file management tips 32 tips for computing 74 Toshiba online resources 84 registering device Toshiba Web site 51 worldwide offices 158 TOSHIBA Application Installer 120 Toshiba Dual Pointing Device 62 TOSHIBA Function key volume down 165 volume up 165 zooming in 164 zooming out 164 TOSHIBA Function Keys fu...

Page 188: ...und 128 Web Camera 138 Windowsoperatingsystemnot working 125 wireless networking 145 troubleshooting keyboard clean the keyboard 131 power cycle 129 system restore 131 uninstall reinstall driver 130 troubleshooting network adapter uninstall reinstall driver 148 troubleshooting sound checkandsetdefaultspeakers 141 latest sound driver 143 system restore 143 uninstall reinstall driver 142 use the sou...

Page 189: ...rojector adjusting display 70 volume control button 37 W warranty standard limited warranty 30 Web Camera using 107 Web camera Back 35 Front 35 Web camera indicator Front 35 Web sites 158 Wi Fi wireless networking 103 Windows button 35 Windows operating system desktop 98 troubleshooting 125 Windows Store 103 wireless networking 103 troubleshooting 145 ...

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